Commentary: Will stadium networks ever catch up with demand?

Dallas fan in mobile action at AT&T Stadium. Photo: Phil Harvey, MSR

Dallas fan in mobile action at AT&T Stadium. Photo: Phil Harvey, MSR

If there’s one thing the stadium-networking industry learned — or should have learned — from the stunning stats from Super Bowl 50, it’s that nobody really knows where or when the demand for in-venue bandwidth will stop growing.

Thanks to the smart folks who built the Levi’s Stadium Wi-Fi network — and the smart deployers and carrier partners who doubled down on the DAS this summer — the venue was able to handle an incredible 26 terabytes of wireless data on Super Sunday, with 15.9 TB amongst the four major cellular carriers on the DAS, and 10.1 TB on the stadium’s Wi-Fi network. Both were easily new records for single-day events, far eclipsing the totals seen at Super Bowl XLIX the year before.

The question, of course, for everyone else is: What comes next? And what does that mean for networks built in the past few years?

Keep building for growth

Editor’s note: This column is an excerpt from our latest STADIUM TECHNOLOGY REPORT, which is available for FREE DOWNLOAD from our site. In addition to this analysis and stadium tech deployment profiles we also take an in-depth look at the new trend of deploying Wi-Fi and DAS antennas under seats, and provide a wireless recap from Super Bowl 50. GET YOUR COPY today!

Texas A&M student recording the halftime show. Photo: Paul Kapustka, MSR

Texas A&M student recording the halftime show. Photo: Paul Kapustka, MSR

In some follow-up discussions with folks from Aruba, the Levi’s Stadium networking team, Verizon Wireless and others in the industry, I wondered out loud if what we are seeing is just yearly growth in demand, or whether expanded networks are merely satisfying pent-up demand that was always there.

To be sure, the “big” events like the Super Bowl, the World Series and the Final Four are always going to generate outsize traffic numbers, especially as more and more fans join the selfie craze and post photos and videos from the stadium, showing the rest of the world how great their life is. According to Verizon, the amount of traffic uploaded on their DAS network at Super Bowl 50 was double the upload traffic the carrier saw at Super Bowl XLIX, validating Verizon’s belief that traffic was going to grow significantly.

For mobile traffic in general, and for in-stadium wireless activity specifically, the continued growth over the past few years can likely be traced to a number of factors, including the ever-increasing power of mobile devices; the new number of bandwidth-hungry apps that incorporate images and video; and a steady increase in familiarity with devices and apps, as older folks — those more likely to purchase event tickets — catch up to their kids in wanting to use, and being able to use, the content-sharing features of social media and other communication apps. And, simply, more people trying and successfully connecting to in-stadium networks, reversing historical thinking that told them from experience in past years that connecting at a stadium was futile. In almost all venues these days, no longer is that the case.

So with no end yet in sight to the general doubling of traffic on a year to year basis, the big question out there for stadium technology teams has to be — is what we have now enough to handle growing needs, and if not, what are we going to do about it? The fact that cellular carriers (correctly) assumed they needed to add capacity to the Levi’s Stadium DAS a year after it was deployed should give pause to anyone building a network right now; though your venue may not be hosting the Super Bowl anytime soon, it might not hurt to re-think the traffic projections that have been made and step them up a bit, just in case.

These signs are up all over AT&T Park. Photo: Paul Kapustka, MSR

These signs are up all over AT&T Park. Photo: Paul Kapustka, MSR

On both the Wi-Fi side and the DAS side, we may also be looking soon at a need for new kinds of technology to help build the networks of the near future. In this issue we take an in-depth look at the trend toward putting antennas for both Wi-Fi and DAS under seats, mainly to build networks that are more dense and can handle more traffic.

Verizon, which pioneered DAS under-seat antennas at Levi’s Stadium this year, said it is already seeing stadiums where just adding another sector of traditional DAS produces diminishing returns; if traffic on both types of networks keeps growing at the current rate, when will existing designs become obsolete? And what will replace them?

Stadium network owners shouldn’t ignore policy

As stadium-networking types ponder the future, it would serve the industry well to start thinking together as well, especially in the areas of telecom policy and standards-setting. As the builders of telecom networks worldwide ponder the future of 5G technologies there are some discussions where stadium networking representatives are nowhere to be found, especially in the potentially troubling direction of LTE-U, the idea of carriers using unlicensed bands for LTE traffic.

It’s still early days in the LTE-U discussions, but a recent decision by the FCC to allow carriers to conduct tests of the technology should be a call to action for the stadium networking industry. While nobody knows quite for sure yet what will happen to an in-venue Wi-Fi network if and when LTE-U traffic appears, it seems to make sense for the industry to get together and at least present some kind of unified voice before decisions get made.

At the recent Silicon Flatirons telecom policy conference in Boulder, Colo., there were exactly zero representatives from the venue Wi-Fi ecosystem present, including no visible representation from the Wi-Fi and DAS gear manufacturers who sell into the stadium networking space. With telecom providers hungry for spectrum of any kind, it’s a fool’s bet to assume that the unlicensed bands used in stadiums worldwide today will remain as free and available as they are now. It’s just another factor that’s needed to be considered, as venue tech professionals plan for a future of ever-increasing needs.

VenueNext app already paying off for Orlando Magic

Screenshot of new Orlando Magic stadium app built by VenueNext

Screenshot of new Orlando Magic stadium app built by VenueNext

The NBA’s Orlando Magic, the first customer for VenueNext outside of Levi’s Stadium, is already seeing a revenue-generating return on its choice, according to figures released by the team and VenueNext.

New this year for fans at the Magic’s stadium, the 20,000-seat, Wi-Fi equipped Amway Center, the VenueNext-designed app is already generating new direct revenue of $500,000 through in-app advertisement sales, while also being used by fans to order food and drinks that can either be picked up at an express window, or for certain sections of the stadium, delivered to the seat.

With the NBA season just past the halfway point, VenueNext and the Magic said that the number of fans attending games in Orlando using the app on a monthly average is showing an almost 96 percent increase from last year and the team’s previous app. So far this year 30 percent of attendees have used the app, a figure at the high end of team-app usage.

Perhaps most interesting from a marketing standpoint is the stat claiming that 80 percent of season-ticket holders have used the app to gain entry to the arena and to manage their tickets, activity that can be mined by the team for marketing info. According to the team and VenueNext, mobile entry to the stadium has reached 26 percent of all fans, an increase of 200 percent over figures from last season.

Fast deliveries, increased ticket sales

Though neither the team nor VenueNext would provide any stats for average food orders placed per game or how many have been placed so far this year, they did say that deliveries — available to just a part of the stadium right now — are taking an average of 5 minutes and 26 seconds to complete. The ability to use the app to order in-seat delivery of food, drink and merchandise is one of the hallmarks of the VenueNext app used at Levi’s Stadium for San Francisco 49ers home games. At the recent Super Bowl 50 at Levi’s Stadium, the app allowed fans to order only drinks for delivery and food for express pickup; fans at the Super Bowl placed 3,284 food and beverage orders through the app, a stadium record.

Another screen view of the new Orlando Magic stadium app

Another screen view of the new Orlando Magic stadium app

The team also said that fans have been using the app to purchase more of the “Fast Break Pass” products that provide discounts for multiple-game purchases that aren’t full season tickets. According to a blog post by Orlando Magic CEO on the VenueNext website, the app has allowed the team to greatly expand its flexible-pass offerings:

Fast Break Pass sales are up 233% from last season, in part, because the app has given the Magic the ability to expand to six different Fast Break Pass products that span the entire course of a season, providing a unique product for an untapped market. The app also includes added location identifiers so Fast Break Pass holders can receive their seat assignments now once they are within a mile of the arena (previously it wasn’t assigned until they entered the building).

On the sponsorship side, the Magic said it sold the approximately $500,000 of in-app advertising to fantasy gambling outlet FanDuel and to Sun Pass, which we think is a Florida electronic tollroad payment operation. At Levi’s Stadium, the 49ers sold a similar in-app advertising package to eSurance for the 2014 season, producing $750,000 in revenue. The Magic app has a direct link to a FanDuel game.

The Orlando figures are a good selling point for VenueNext, which is still somewhat of a newcomer in the team and stadium app business, trailing leaders like YinzCam, which recently struck a deal to re-do 22 of the NBA team apps. While its performance at Levi’s Stadium and now at Orlando are significant, VenueNext recently fell short of its own publicly announced goal to sign up 30 new customers before the end of 2015, something the company announced when it revealed its $9 million funding round last year.

While some of those new clients may be signed but not yet ready to announce, VenueNext has only announced two other new clients besides Orlando, the New York Yankees and the Dallas Cowboys. Given that one of the investors in VenueNext was concert promoter Live Nation, it’s a good bet that some of the new clients may be concert arenas, and not just more sports stadiums.

Fan experience soars with arrival of Wi-Fi at Montreal Canadiens’ Bell Centre

Fans outside the Bell Centre. All photos: Montreal Canadiens

Fans outside the Bell Centre. All photos: Montreal Canadiens

Fans of the National Hockey League’s Montreal Canadiens finally have a technological stadium experience that matches the team’s successful on-ice legacy, with the debut this season of a fan-facing Wi-Fi network that empowers a wide range of services meant to make the game-day experience second to none.

As part of an announced $100 million refurbishing of the 20-year-old Bell Centre, the new Wi-Fi network is already letting the Canadiens support services like in-seat food and beverage delivery ordered via a mobile-device app, as well as mobile ticketing and fan-loyalty programs. According to Pierre-Eric Belzile, vice president of information and communication technology for the Canadiens, the new network has been in development for several years, when the team determined that its fans needed better connectivity inside the 21,288-seat arena.

“Since we have Bell [Canada] as a partner, we have a completely new DAS inside the arena,” Belzile said. But a few years ago, he said the team was looking at making video available to the public, and to support “all the new devices” coming online, the idea of providing Wi-Fi to fans started taking shape.

Sticking with what works

Editor’s note: This profile is an excerpt from our latest STADIUM TECHNOLOGY REPORT, which is available for FREE DOWNLOAD from our site. In addition to this and other in-depth profiles we also take an in-depth look at the new trend of deploying Wi-Fi and DAS antennas under seats, and provide a wireless recap from Super Bowl 50. GET YOUR COPY today!

The arena, Belzile said, already had a Wi-Fi network for internal operations, including point-of-sale systems for concessions and ticketing, that was installed in 2006. Belzile, who has been at the stadium for the past 15 years, said he liked that system’s infrastructure, which was provided then by Nortel. The familiarity with the technology led Belzile and his team to look first to the current Nortel technology owner, Avaya, for a buildout to a fan-facing system.

Avaya Wi-Fi AP on an overhead mount

Avaya Wi-Fi AP on an overhead mount

“I had such a good experience with the [Nortel] switches, how flexible they are, it was a normal decision to look at Avaya,” Belzile said. That look turned into a deal, and for this season Avaya gear is at the base of the 500-AP strong network that brings free Wi-Fi to every seat in the house.

For an Oct. 15 game, Belzile said the network was already working well, with approximately 4,000 unique users and a peak of 3,200 concurrent connections, even with little to no promotion of the Wi-Fi by the team. That night the Canadiens saw 320 gigabytes of data carried on the Wi-Fi network, a nightly number that has no doubt grown as the season progressed.

With an upper bowl that circles the entire stadium, Belzile said “it was an easy call” to mount all antennas overhead, and not trying to go the more costly route of installing them under seats. Cement columns in the backs of rows also made for convenient AP mounting spots, Belzile said. For the hard-to-reach rows down near the ice, Belzile said that Bell has made extra efforts to improve the DAS coverage there, ensuring that the closest seats also have good connectivity.

Bringing food to the fan

The new network also allows the Canadiens to provide in-seat food and beverage delivery to fans who order from the app, a service available to all seats except the “Club Dejardins” level, where the team said food is included with the ticket. Though no food-delivery stats have yet been provided by the team, the team said its goal is to deliver all orders within five minutes of them being placed.

Wi-Fi mounts on concrete post

Wi-Fi mounts on concrete post

The concession-delivery service is just part of an aggressive mobile-device strategy, one that includes a social media promotion headlined by the “Club 1909” (for the year the team was founded) program, which offers benefits like free tickets for loyalty points accrued.

Belzile said fans at the stadium can use the team’s mobile app to view instant replays, as well as participate in online quiz contests. On the concourses, the team added HD displays that show live game action, so that fans out of their seats don’t have to miss what’s happening on the ice. The multicast video system, Belzile said, is supported by the stadium’s Avaya-based network, and is easy to update dynamically, instead of the old static ads that used to be displayed.

“Sponsors have been very pleased with the results” from the new displays, Belzile said.

Though a bit of a newcomer to the stadium-network space, Avaya already has some big-name deployments under its belt, including its namesake Avaya Stadium in San Jose, Calif., home of pro soccer’s San Jose Earthquakes, as well as a yet-unannounced deployment already working at the Pepsi Center in Denver, home of the NBA’s Nuggets and the NHL’s Avalanche.

Belzile, who said he took a trip to San Jose recently to see the huge outdoor bar that is one of the signatures of Avaya Stadium, said he’s extremely pleased with the new Bell Centre network and what it supports: Solid connectivity for fans.

“We wanted to let people do whatever they wanted to do with their devices, anywhere in the building, even when they are at the game,” Belzile said. “The [new] network really helps improve the experience for the fans.”

Boston Bruins  v Montreal Canadiens - Game Three

New Report: Super Bowl 50’s super wireless, under-seat Wi-Fi feature and more!

STR Q1 THUMBThe record-setting wireless network consumption at Super Bowl 50 is one of the lead topics in our latest STADIUM TECH REPORT, our long-form publication that takes an in-depth look at the most important news of the stadium technology world, alongside some great in-depth profiles of successful stadium technology deployments. Download your free copy today!

With fans consuming 26 terabytes of wireless data — 15.9 TB on the stadium’s distributed antenna system (DAS) and another 10.1 on the Wi-Fi network — the Super Bowl provided the ultimate test for the Levi’s Stadium wireless infrastructure, one that the venue passed with flying colors. One unique factor of the stadium’s wireless deployment, under-seat antennas for both the DAS and the Wi-Fi networks, is covered in-depth in our most recent issue, with a feature story about how under-seat deployments got started, and why they may become the default antenna placement for large public venues going forward.

Also in the issue: A profile of Wi-Fi and associated mobile device strategies at the University of Wisconsin, including geo-fencing for fan marketing at away games; a close-up look at the wireless infrastructure at the Denver Broncos’ Sports Authority Field at Mile High; a profile of the new Wi-Fi network at the Montreal Canadiens’ Bell Centre; and a look at some new social-media strategies deployed by the Miami Dolphins. All this information is available now for FREE DOWNLOAD so get your copy today!

We’d like to thank our Stadium Tech Report sponsors, who make this great content free for readers thanks to their support. For our Q1 issue our sponsors include Mobilitie, Crown Castle, CommScope, Samsung, Corning, JMA Wireless, Aruba, SOLiD, Xirrus and 5 Bars.

Wi-Fi for concourses, suites makes its debut at Daytona 500

The famed banked track at Daytona International Speedway. Photo: Daytona International Speedway

The famed banked track at Daytona International Speedway. Photo: Daytona International Speedway

Ladies and gentlemen, start your engines! Then connect to Wi-Fi!

Fans at Sunday’s Daytona 500 NASCAR season opener will be able to connect to free Wi-Fi services in the new, wide concourses, suites, and midway area of the newly refurbished Daytona International Speedway, thanks to a new deployment led by Arris International, using Wi-Fi gear from Ruckus Wireless, management software from Aptilo and a new wiring infrastructure from CommScope.

According to Pete Wagener, senior vice president of sales operations at Arris, the already operational “phase 1” of the Wi-Fi network serves the new concourses, the VIP suites and the front-stretch “midway” area behind the seating structure. As part of the $400 million refurbishing of the historical racetrack, the first permanent deployment of Wi-Fi at Daytona was targeted at areas where the 101,500 fans who fill Daytona can congregate, Wagener said. A “phase 2” deployment will bring Wi-Fi to campgrounds and parking areas next year, but a “phase 3” plan to bring Wi-Fi directly to seating areas is still not yet a confirmed deal, Wagener said.

New concourse area at the track. Photo: DIS

New concourse area at the track. Photo: DIS

Under the “Daytona Rising” refurbishing of the speedway, the addition of wide concourse areas behind the main seating area and a newly designed “midway” area on the ground level gives fans more areas to congregate, and with video monitors and Wi-Fi, they can stay connected to the action on the track. A new mobile app is also ready for its Daytona 500 debut, with features like live wayfinding inside the stadium and a parking locator, no small thing in the huge lots that are filled on race days.

Wagener said the Wi-Fi network has already been tested a couple times, at the Rolex 24 hours at Daytona on Jan. 30 and Jan. 31, and at the Daytona qualifying events earlier in the month. He added that the network management system has already allowed the IT team to make adjustments, adding more Wi-Fi access points (there are now 250 in the current phase) to get ready for the expected traffic on race day.

Wi-Fi antenna on light pole at Daytona. Photo: Arris

Wi-Fi antenna on light pole at Daytona. Photo: Arris

Planning for future needs now

Putting fan-facing networks into huge race tracks like Daytona has always been something owners were reluctant to do, since it was hard to justify the costs of covering hundreds of thousands of seats that only might be filled with fans a few days a year. Daytona itself had seen some mobile Wi-Fi deployments, mainly to cover areas like campgrounds or parking, but had never brought Wi-Fi into the actual stadium itself.

But now with more events scheduled for the Daytona facility — and a plan to use the Daytona network operations center as the central control unit for Wi-Fi deployments at other International Speedway Corporation tracks — Wagener said that with the highly granular analytics its system will produce, NASCAR will be able to more easily justify the cost of the network through targeted marketing and maybe even charging for higher tiers of service in the future, especially at the campgrounds and parking areas, where fans may want to consume more bandwidth during their overnight stays.

Wagener also said that Arris, which deployed Wi-Fi networks at the Charlotte Arena and at World Cup soccer sites in Brazil, is looking toward more stadium deployments in the future, calling it “the next frontier for our industry.” Best known perhaps for its work providing gear and infrastructure for Comcast’s consumer network, Wagener said Arris brings “carrier class expertise” that is necessary for deployments on the scale of a Daytona Speedway.

In a separate announcement, CommScope said that it was also a partner in the communications infrastructure for “Daytona Rising,” deploying miles of copper cabling and fiber optic lines to support the new Wi-Fi system as well as TV displays and other stadium infrastructure needs.

Cabling run inside speedway. Photo: CommScope

Cabling run inside speedway. Photo: CommScope

Super Bowl 50 app use sets Levi’s Stadium records, led by video watching and drink orders

Screenshot of home page of Super Bowl 50 stadium app. (Click on any photo for a larger image)

Screenshot of home page of Super Bowl 50 stadium app. (Click on any photo for a larger image)

As part of the Wi-Fi and cellular usage records set at Super Bowl 50, fans at Levi’s Stadium also set new records for usage of the main stadium app features, including overall app adoption, viewing of action replays and Super Bowl commercials, and food and drink ordering.

According to the San Francisco 49ers networking staff, 46 percent of the 71,088 fans at the game downloaded the Super Bowl 50 stadium app, an NFL-specific app built by VenueNext, designers of the regular Levi’s Stadium app. That total is 16 percentage points higher than any recorded at a San Francisco 49ers regular-season game, according to the Niners.

One of the more unique features of the Super Bowl app was the ability for fans to use the app to order food and drinks, either for express window pickup, or for drinks only, the option for in-seat delivery. According to the Niners there were 3,284 food and beverage orders, 67 percent higher than the previous top order number ever recorded at a Levi’s Stadium game.

The Niners did not provide separate statistics for how many orders were for express pickup and how many were for in-seat delivery out of the larger total. Unlike the regular-season Levi’s Stadium app, which supports food and beverage delivery service to every seat, the Super Bowl app only offered drink delivery, per the wishes of the NFL.

Drink delivery order page on Super Bowl stadium app, including the $13 Bud Light.

Drink delivery order page on Super Bowl stadium app, including the $13 Bud Light.

According to VenueNext and the team, the average in-seat delivery time for drinks was 10 minutes. The top drink item ordered was Bud Light beer, while the top food item ordered via the app was chicken tenders, VenueNext said.

The Super Bowl 50 crowd also set Levi’s Stadium app records for video viewing, a stat helped perhaps by the availability of Super Bowl broadcast commercials, which fans at the game could watch via the app after they aired on TV. A full 55 percent of all app users either watched a video replay or Super Bowl commercials, the Niners said, 36 percent higher than the previous Levi’s Stadium record for video app views.

The app’s unique wayfinding feature, which uses the 2,000 beacons inside Levi’s Stadium to provide interactive maps, was used by 33 percent of the app users, according to the Niners. Fans could also use the app to purchase Super Bowl merchandise (which could be picked up at a concession stand or delivered to a suite), and according to the Niners all the mobile inventory was sold out before the game actually started, with an average order price of $212. Previously, the high-water average mark for app-ordered merchandise was $77 at a concert.