How-To Twitter: 5 Winning Sports-Biz Game Plans

Editor’s note: While some people still think there is room to debate whether Twitter matters or not, many participants in the sports arena have already fully embraced the microblogging service and are already using it to a business advantage. Here are five sports-business outlets MSR editors already see using Twitter to a great advantage, for self-promotion, fan engagement and as a way to stay in the front of the competition.

1. Jim Rome (@jimrome) and The Jim Rome Show: Clone input, Sports Bro-mance and a quick way to follow

Jim Rome, host of radio's The Jim Rome Show and ESPN's Rome is Burning


To the “clones” who call in to his popular radio show, Jim Rome is known by handles like Van Smack, Romey, and many other permutations. But the one trending in popularity is @jimrome, the official Twitter address for both Rome and his show, due to both Rome’s adept adoption of Twitter culture as well as an out-front business decision to use Twitter to drive traffic and increase audience engagement.

As someone whose show has a motto of “have a take, don’t suck,” it is probably no surprise that Rome & Co. excel at Twitter’s short-message format. Even when he’s not on the air Rome brings his brand of “smack” to sports via @jimrome, typically best when there is a big nighttime TV event where he can chime in on Twitter with a Rome-flavored take second after it happens.

Rome also uses Twitter actively to promote the show, tweeting links to audio clips from guest visits, a great way to engage an audience outside of those who listen live. Rome also salutes, links to and promotes guests and other sports figures on Twitter, especially relevant as more and more professional athletes use Twitter as a sort of public/private communication channel.

And both the radio show and the ESPN show encourage listeners and viewers to engage with Rome via Twitter, reading tweets on the air and using them to help select topics to cover each day. True to the confrontational nature of the program you can get “run” if your take happens to suck but in sports and Twitter that is part of the fun of playing. By fully embracing Twitter as just another way to take “a call,” Rome and the Jim Rome Show are giving themselves an excellent chance to ride the Twitter bandwagon to bigger audiences and better business. With just more than a half-million Twitter followers, @jimrome is clearly out in front.

2. ESPN: Everyone in the Twitter Pool

While it’s no surprise that ESPN is all in when it comes to Twitter, we have to say that there are two surprising uses of the service that might seem at odds with ESPN’s overall business plan: First, the network apparently has few restrictions on what its reporters can post on Twitter, which can raise questions about where ESPN breaks news — on its own site, or on Twitter? Second, ESPN has fully embraced Twitter as a way to bring viewer comments into its shows, even broadcasting Tweets with Twitter handles — which could seem at odds with ESPN’s own user registration system, which conceivably drives business by getting people to consume more ESPN content.

Though we haven’t had the chance to sit down with anyone at ESPN yet to hear whether or not such strategies are debated, it’s pretty clear that ESPN is not letting its own business concerns keep it from also benefiting from Twitter’s groundswell among sports fans. And by allowing its “talent” like Adam Schefter and John Clayton to post volumnous updates on Twitter at the very least ESPN is keeping its brand at the forefront of Twitter simply by letting its reporters do what they do best — deliver breaking news and analysis. Points to ESPN for doing Twitter first and leaving the business stuff to figure out for later.

3. Verizon Wireless: Twitter ‘chats’ Promote NFL Mobile Service

Even if you don’t have a Verizon Wireless cellphone and therefore can’t use the company’s NFL Mobile service, you can still get on the Verizon bandwagon thanks to Twitter, where the company regularly hosts “chats” or live Twitter conversations with NFL athletes as a way to promote the service. No way to tell whether or not Verizon’s Twitter chats are helping sell any more iPhones or HTC Thunderbolts, but at the very least Verizon is doing a perfect job of using Twitter to leverage its exclusive cellphone agreement with the NFL to establish its brand as a fan-enabler. That can’t hurt when it’s time for Twitter followers to upgrade their mobile device.

4. Tour Tracker: Using Technology to Bring Twitter Users Along

For bicycle racing fans who weren’t near a TV there was no better way to follow some of the best action this past summer than via the Tour Tracker application, which was licensed and sponsored for some events by team sponsor Radio Shack. What made the Tour Tracker (or “Shack Tracker”) especially cool during events like the Quizno’s U.S. Pro Cycling Challenge was the app’s ability to incorporate fan tweets on the fly — a great way to use technology to bring fans closer to the event and to bring a layer of community to the coverage that simply hasn’t been available before. At MSR we expect to see more Twitter incorporation during 2012 — perhaps even a live Twitter crawl during a major event? If so pioneers like Tour Tracker will reap rewards for paving the way.

5. San Francisco Giants: A Full Twitter Embrace

@SFGiants & Twitter from TwitterHQ on Vimeo.

There couldn’t have been a better season for the hometown combination of Twitter and the San Francisco Giants than 2010, when the underdogs in orange and black won the World Series. Though the team’s Twitter strategy didn’t help it win any games it’s safe to say that there might not have been a fan base more ready to embrace a full-on Twitter strategy than the folks who fill AT&T Park. The video above is a good recap of how the Giants embraced Twitter fully, and how now its fans expect to be able to see highlights, get news and other information simply by following the Giants on Twitter. And Twitter, likewise, uses the Giants’ plan as the starting point for its list of ways sports organizations can use Twitter to help themselves. Never too late to start!

AT&T takes on Verizon on Washington Capitals’ home ice

In a sign of the times, AT&T announced Wednesday significant improvements to mobile broadband coverage at Washington, D.C.’s Verizon Center. The announcement underscores the growing importance of providing superior connectivity around sports facilities.

AT&T will likely use added capacity as a way to convince Washington Capitals, Washington Mystic and currently-locked-out Washington Wizards fans to keep using AT&T services to get a 360-view of the live sports experience, or defect to AT&T if their current mobile carrier is substandard.

That AT&T has brought its in-stadium network improvement push to the Verizon-branded Verizon Center with better connectivity is a cagey move by AT&T.

Rob Forsyth, greater Washington/Baltimore area vice president and general manager for AT&T, said:

We’re committed to our investment in the local wireless network, and providing enhanced wireless coverage at major sports and entertainment venues is just one way.

There are interesting wrinkles to the AT&T upgrade. The owner of Verizon Center is Ted Leonsis, who was an pioneer in creating digital content during the early days of AOL.  Now owner of the Washington Capitals, Leonsis is also one the most wired sports executives in America. Whether AT&T will seek to buy favor with Leonsis as the sports viewing experience shifts toward social media and watching broadcasts on smartphones and iPads remains to be seen, but giving NHL fans really good digital throughput when they go to watch their 4-1-0 Capitals can’t hurt.

How Sports Fans May Benefit

If Verizon chooses to reciprocate, fans in Oklahoma City, San Antonio, Chattanooga, Tenn. and San Francisco are most likely to benefit. In all of those markets, AT&T owns sole naming rights to stadiums, including the home of the San Francisco Giants and the San Antonio Spurs. Though AT&T probably doesn’t need Verizon to help out inside the Giants’ ballpark, Verizon does have its new speedy 4G LTE service active in San Francisco, while AT&T’s LTE service is not yet there.

Verizon has sole naming rights at the Verizon Wireless Center in Mankato, Minn. and the Verizon Wireless Arena in Manchester, New Hampshire.

Sprint owns sole naming rights only at Sprint Center in Kansas City, which currently does not house a major professional sports team.

Friday Grab Bag-How is your QB rated?

Apple stays hot
The demand for the new iPhone 4S is so great that even Apple co-founder Steve Wozniak had to stand in line to get one, and not just in line, but over night! That might show the popularity of the latest phone offering from Apple, but reports from AT&T, Verizon Wireless and Sprint Nextel is that they all sold out of the phone during the preorder period. A visit to their web sites shows that versions of the phones can be back ordered with a wait ranging from one to four weeks.



While RIM keeps cooling

Research in Motion was flying high just a few years ago as its RIM platform was a must have by corporate execs who used it to free themselves from their desks. The company had an overwhelming market share and no viable competition. However it looks as if the market has bypassed the company and it is feeling pressures that it is unused to and questions are arising as to if it can react properly and in time to save itself. That is the issue that is examined by Forbes and should be a warning to all companies that get complacent about their technology and market share. The recent three day outage that RIM recently experienced will not help its standings.

Sony brings video library to Tablet S
Sony is attacking rivals on multiple fronts with the rollout of its Video Unlimited for its Tablet S platform. The company is leveraging its strengths in multiple fields ranging from technology to movie distribution. The company will offer its Video Unlimited feature, which includes more than 6,500 films and 40,000 TV episodes from a wide array of film studios and networks, and will be available not only on the S Tablet but also on Sony Ericsson phones. Now you never have to miss “Friday Night Lights!” The company will eventually move the feature to other Android based devices, but not all of them and currently has no plans to support Apple’s iOS platform due to the high fees that Apple charges.


ESPN’s QB Ratings cause a Stir.
Ever wonder if ESPN’s much ballyhooed Total QBR system would give us a true look at how well a quarterback did in any one game? Here is a look at two QBs from last week. One was 26 of 39 passes for 396 yards and two touchdowns and his team won, the other completed four of 10 passes for 79 yards and a touchdown while also running the ball six times for 38 yards and a touchdown and his team lost. Which one do you think had the better game according to QBR? People have been raging about this all week around the sports world; however my position changed after I read this well thought out piece from The Big Lead. For a slightly different look go to the stats guys at FootballOutsiders.

On Wi-Fi Day, a Warning: Find Wi-Fi if You Want Sports on Your Phone

Attention, mobile sports fans: If you are thinking of watching a game anytime soon on your portable device, be prepared to find yourself some Wi-Fi — or get ready to pay Peyton Manning-like dough to stay connected.

Since today is officially “Wi-Fi Day” since the numerical date, 8-02-11 neatly corresponds with the IEEE designation for the Wi-Fi protocol (802.11) it’s a good time as any to start thinking about where you might be able to find a Wi-Fi connection for when you want to watch sports, especially live video, on your phone, pad or laptop. Why? Because the nation’s two biggest cellular carriers, AT&T and Verizon, have recently made it loud and clear that heavy users of wireless data will be forced to pay more for the service the more they use, and may even face data-download slowdowns if they use their phones too much.

AT&T this week let it be known that even those users who still have so-called “unlimited” data plans may see their cellular connections slowed down if Ma Bell decides you are using too much data. And Verizon’s new CEO spent part of the company’s most recent earnings call talking about how “tiered” data plans are inevitable and that cell phone users need to get used to a future where every bit is counted and charged for.

The good news is that both AT&T and Verizon are busy trying to set up free public Wi-Fi networks, especially at major sporting arenas, to help ease the cellular crush being caused by stadiums full of fans snapping pictures and sharing videos from their phones. The alternative is to find a Starbuck’s or other friendly eating establishment where you might be able to use a local Wi-Fi connection to get the bandwidth you’ll need to watch sports live on your phone for longer than a few minutes.

And if you are dead set on using your phone or tablet to watch sporting events via a cellular connection, now might be a good time to take a look at what Sprint has to offer, since as of this writing the No. 3 cellular carrier in the country is the only one still offering truly unlimited data plans for its new, faster 4G network.

We’ll have more on this topic soon but in the meantime it might not be a bad idea to take a look at Wi-Fi aggregators like iPass or Boingo to see if your corporate communications needs can sync up with your desire to stay connected with your favorite team.