Nokia deal part of new wholesale/white-label strategy for Artemis Networks

Artemis Networks founder Steve Perlman. Credit all photos: Artemis Networks

Artemis Networks founder Steve Perlman. Credit all photos: Artemis Networks

A deal by startup Artemis Networks to provide test deployments of its pCell wireless networking technology to select Tier 1 phone-network customers of telecom equipment giant Nokia Networks is both a “coming out party” as well as a significant shift in the Artemis business strategy, from a consumer and end-user focus to a wholesale, business-to-business plan.

Though no actual customers, users or live pCell networks have yet been announced, Artemis founder and CEO Steve Perlman said he can see the end to the “long and winding road” toward real-world deployments that officially started when Artemis went public with its ideas back in February of 2014. “We look at this [the Nokia announcement] as our coming-out party,” said Perlman in a phone interview with Mobile Sports Report. “You’ll be seeing [customer] announcements soon.”

In addition to the Nokia “memorandum of understanding,” which says that Nokia and Artemis will “jointly test Artemis pCell wireless technology in 2016 with wireless operators, initially in large indoor venues and other high density areas,” Artemis also announced a shift in its plans for its expected commercial network in its home town of San Francisco, which was originally supposed to launch this past summer. (For a detailed explanation of Artemis technology, scroll to the end of this post and its links.)

From consumer network to wholesale provider

Instead of operating its own network as originally planned and selling access to consumers, Perlman said Artemis will sell LTE capacity wholesale to any interested network provider as soon as the now-approved network is completed. Artemis, which obtained a lease of spectrum from satellite provider DISH, is now setting up antennas on 58 rooftops in San Francisco, Perlman said, after finally getting FCC approval for its plans a little later than expected.

pCell antenna from Artemis Networking

pCell antenna from Artemis Networking

And instead of having to outsource or build its own customer-facing signup, billing and other back-end systems, the 12-person Artemis will instead sell capacity on its San Francisco network to any interested provider. According to Perlman, there are customers ready to buy, even though none are yet named. Potential customers could include MVNOs (mobile virtual network operators) like TracPhone, who don’t own their own networks, or other larger providers looking for roaming capacity or cheap LTE in the crowded city by the Bay.

While it’s less cool than having its own branded devices and network, being a wholesale provider makes sense for the small-size Artemis, instead of trying to compete with wireless giants like Verizon Wireless and AT&T. “Wholesale [capacity] was a market we really didn’t know existed,” said Perlman. “And when they [potential customers] told us what they would pay, it was easy to see B2B as being the way for us.”

Big customers more comfortable with big suppliers

On the networking gear sales side, Perlman said that teaming up with a big equipment provider like Nokia was a necessity to get any traction in the world of LTE cellular networks. As we said before, though pCell’s projected promise of using cellular interference to produce targeted, powerful cellular connectivity could be a boon to builders of large public-venue networks like those found in sports stadiums, owners and operators of those venues are loath to build expensive networks on untested, unproven technology. And big metro wireless providers are even more so.

“We had a lot of Tier 1 operators tell us ‘we love this [pCell technology], we really need this, but we’re not buying from a 12-person startup,’ ” said Perlman. So even while Artemis’ radio technology — which promises huge leaps in performance compared to current gear — was attractive, the company’s lack of any kind of integration with the boring but necessary part of telecom infrastructure, including billing and authentication systems, held it back, Perlman said.

“We were told we could get things done more instantly if we partnered with a large infrastructure company,” Perlman said.

And while real customers from the Nokia deal will probably surface first in a stadium or other large public venue — since such a deployment would be easier to test and install than a new metro network — one team that won’t be using pCell technology any time soon is VenueNext, the app provider for the San Francisco 49ers’ Levi’s Stadium. Though VenueNext was publicly listed as a testing partner last spring, VenueNext has not commented on any results of any testing, and according to multiple sources there was no testing of Artemis equipment at Levi’s Stadium this summer. Though it develops the application and backend systems only, VenueNext does need to work closely with equipment providers, like Aruba Networks at Levi’s Stadium, to integrate its app functionality with the network.

Perlman, who also confirmed there was nothing brewing anymore with VenueNext (“but we’re still friends with VenueNext”), said the app developer also preferred to work with a larger-size developer than the short-bench Artemis. VenueNext, which recently announced the NBA’s Orlando Magic as its second stadium-app customer, has said publicly it would announce an additional 29 new customers before the end of the calendar year.

“We [Artemis] could probably go and do one stadium,” said Perlman about his company’s deployment abilities.

Wi-Fi thrown in for free

And while the main business for Artemis out of the gate will probably be in adding capacity to LTE networks that are running out of spectrum, Perlman said that having Wi-Fi support built into the pCell equipment could make the technology attractive to venues who need or want to bring Wi-Fi services to fans. The Wi-Fi version of pCell technology was also an after-the-fact idea that surfaced after the original pCell announcements.

“The pWave radio heads have [support for] all LTE bands and both Wi-Fi bands,” Perlman said. “So everything that Nokia does [with pCell deployments] can also do Wi-Fi. That’s pretty exciting.”

What’s yet unknown is how the ongoing acquisition of Alcatel-Lucent by Nokia may affect any potential pCell deployments. In the best possible scenario for Artemis, the acquisition could provide more entry points if the pCell technology gets integrated with Alcatel-Lucent telecom gear.

Niners-Packers registers 2.12 Terabytes on the Levi’s Stadium Wi-Fi scale

App-Store_In Seat_6Given that Niners fans didn’t have much to cheer about during Sunday’s 17-3 loss to the visiting Green Bay Packers, perhaps it’s understandable that they used “just” 2.12 terabytes of data on the Wi-Fi network at Levi’s Stadium that day.

According to stats sent to us by Roger Hacker, senior manager for corporate communications for the Niners, there were 17,876 unique users on the Wi-Fi network during Sunday’s game, with a peak maximum connection of 11,801 users. Though the stats (see more in chart below) were far off any Levi’s Stadium record, they seem pretty solid for an “average” NFL season game that isn’t a playoff event or an extra-special matchup.

One new thing that was available to users of the Levi’s Stadium app Sunday was the “send food to a friend” option, where fans can purchase and send food and beverage orders to someone else in the stadium, provided they know the seat and phone number of the intended gift recipient. Though we think this is one of the cooler things to emerge on the stadium-app front, the Niners and app developer VenueNext are somewhat quiet about this option so far, and are not providing any user numbers for the service from the first game it was available.

Of course, if any MSR readers out there used it or got food sent to them, let us know and let us know how it went! Seems like that feature could be really fun at Super Bowl 50 if it’s working well by February. (Stats below courtesy of San Francisco 49ers and Levi’s Stadium.)

Screen Shot 2015-10-06 at 6.17.46 PM

NBA’s Orlando Magic pick VenueNext for new stadium app

Screenshot of new Orlando Magic stadium app built by VenueNext

Screenshot of new Orlando Magic stadium app built by VenueNext

The Orlando Magic and VenueNext are working together to produce a new stadium app for the NBA team, one that will support limited in-seat delivery of food, beverage and merchandise, as well as expanded digital ticketing options and even an in-game virtual betting feature.

Confirming reports from earlier this year, the VenueNext-powered app will be soft-launched during the NBA preseason and ready to go when games count, according to press releases from the team and from VenueNext. The deal with the Magic is the first confirmed VenueNext customer other than the San Francisco 49ers, whose owners helped launch VenueNext in part to build the app for Levi’s Stadium.

Like the Levi’s Stadium app, the Orlando Magic’s new app for the 20,000-seat Amway Center will support multiple game-day fan service functions, including the ability to use a mobile device to store digital tickets, and to pay for other ticketing functions like seat upgrades and parking passes. But the ability to order food, beverage and merchandise to be delivered to the seat will initially be limited to just 1,500 Amway Center fans in select premium seating areas, according to VenueNext. At Levi’s Stadium, all fans in the 69,500-seat venue can order food, beverage and merchandise for delivery via the app.

The app will also support instant replay services, powered by the NBA’s content feed, according to VenueNext. Like last year at Levi’s Stadium, fans in Orlando can expect features to be rolled out as the season progresses. Screenshots of the app provided by VenueNext also show the ability to pre-order concessions to be picked up at express windows, but there was no information about how many fans would be able to use this service.

Another screen view of the proposed new Orlando Magic stadium app

Another screen view of the proposed new Orlando Magic stadium app

Perhaps the most intriguing new twist to the VenueNext platform for Orlando is something the team is calling a “gaming feature,” which is essentially the ability for fans to bet on the game to earn loyalty points, called “Magic Money.” Though it’s not cash, the Magic Money can be exchanged for things like seat upgrades or food and beverage, the team said.

This feature is supported by daily fantasy betting service FanDuel, which had previously been a partner of the Magic and is now apparently the title sponsor of the new app. No details of the gaming feature were announced other than a few lines in a blog post from Magic CEO Alex Martins that said:

Fans will be able to play along with the game based on the stats and plays that are happening in front of them and earn points into their Magic Money marketplace account. Anyone in the arena will be able to play.

Earlier this year VenueNext CEO John Paul said that the firm would announce 30 new customers before the end of the calendar year, a count that is now down to 29. It will be interesting to see if any teams that are currently using another app platform, like the content-focused YinzCam apps, add or change to the VenueNext platform, which is solidly focused on fan services. In his blog post, Magic CEO Martins said he was confident the VenueNext app would improve the already-leading Amway Center fan experience:

During the upcoming season, our fans will be able to interact in so many more ways than in the more static fashion they’ve experienced in the past. Overall, most sports team apps are focused on content, which is one dimensional. Now, through this brand new experience, NBA fans for the first time will have a more dynamic and comprehensive experience.

Levi’s Stadium app adds more ticketing, social media features for 2015 season

Levi's Stadium app showing direct link to 49ers team app. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

Levi’s Stadium app showing direct link to 49ers team app. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

You aren’t yet allowed to order up a touchdown or click a link to guarantee a 49ers victory, but new enhancements to the Levi’s Stadium app should make the game experience even better this season for all fans who visit Santa Clara for NFL games.

John Paul, CEO of Levi’s Stadium app developer VenueNext, laid out some of the improvements that fans will see when they use the stadium app starting at tonight’s season opener against the Minnesota Vikings. Tops among the enhancements are greater integration with the Niners’ separate team app, better support for electronic ticketing, and some interesting social media features that include the chance to see yourself live on one of the new big-screen TVs installed over the football offseason.

Though the Levi’s Stadium app got a good workout in 2014, with somewhere north of 200,000 unique users, Paul noted that number means there’s still a lot of Levi’s Stadium visitors who still haven’t heard of or bothered to use the app. “We’d love for more people to be aware of it [the app],” Paul said, and one way the VenueNext team is hoping to increase that number is through one-click integration with the existing team app, which focuses more on content and team information, and not the stadium-specific things like food ordering and ticketing that the Levi’s Stadium app supports.

App showing ability to buy pricey parking ticket for your RV

App showing ability to buy pricey parking ticket for your RV

The integration will start with one-click logos on both apps that lead directly to the other one — in the Levi’s Stadium app case, there is now a 49ers logo in the upper right corner that takes you directly to the team app (or to the app store if you haven’t downloaded it yet). Paul also said that if fans log in to the team’s Faithful 49 loyalty program on either app, they will be logged in on the other app automatically, so that any of the points-earning activities are tracked more easily.

Easier ticket transfers

Paul also said the Levi’s Stadium app will support more and easier electronic ticketing features, like the ability to transfer multiple tickets in one transaction, instead of having to do transfers ticket by ticket as was required last year. The app this season will also support in-game purchases of tickets to ancillary events and services, like the pregame RedZone Rally party area or the postgame Michael Mina parties. Fans can also use the app now to purchase premium parking, Paul said, and be guided right to the reserved spots via the app.

New outward-facing TV screen at Dignity Health gate

New outward-facing TV screen at Dignity Health gate

A fun new program with the app could allow fans to see themselves on the new big TV installed at the Intel gate, provided they log in to social media accounts with Twitter, Facebook or Instagram and tag a picture of themselves with the #levisstadium hashtag. Paul said Niners interns will be scouting hashtagged photos and then trying to match them to fans who are identified by beacons outside the Intel gate. If it works, fans should get a text or message alerting them to their pending 7 seconds of fame. “That feature should be a lot of fun,” Paul said.

And behind the scenes, Paul said that the VenueNext team worked hard to improve the app’s functionality when it encounters variable network connectivity, such as when a fan is connected to the Wi-Fi network but gets up and moves, an action that can temporarily cause a loss of connection. This year, Paul said, such actions shouldn’t affect things like food orders that have already been activated, since the app will work better on the back end to preserve such actions even if the user gets disconnected.

Not yet ready for launch but coming soon are two other interesting app features: One, Paul said, will allow fans to pay for and send (via in-seat delivery) food and beverage orders to other people in the stadium, provided they know that person’s phone number and seat location. Another feature will allow fans to use the stadium’s beacon-powered location system to meet each other, with the app showing where people are en route to an agreed meeting location. The first feature, Paul said, might be operational by the second game of the season, Oct. 4 vs. the Packers; the meetup function, he said, might not surface until mid-season.

Paul could not comment on any other VenueNext stadium deployments — the company has said publicly that it will have 30 new clients before the year’s end, and at the recent SEAT conference this summer yours truly heard several well-placed rumors that said VenueNext had signed other NFL team deals, but none have yet been publicly confirmed. Watch this space for more info soon!

Tap.in2 seeks more orders in expanding market for stadium in-seat food delivery apps

Screen shot of Tap.in2's Cavs Eats app. (Click on any photo for larger image)

Screen shot of Tap.in2’s Cavs Eats app. (Click on any photo for larger image)

After a successful beta-type trial with the Cleveland Cavaliers this past season, startup Tap.in2 is seeking new customers for its in-seat food and beverage delivery app, which lets sports fans order and receive concessions without having to stand in lines.

Unlike the well-publicized debut of stadium-wide in-seat delivery services offered last year at the San Francisco 49ers’ new Levi’s Stadium, the Tap.in2 program at the Cavs’ Quicken Loans Arena flew a bit under the radar and was only offered during the last 22 home games, including the Cavaliers’ home appearances in the NBA Finals. But according to Mike Jacobs, president and co-founder of the Cleveland-based Tap.in2, there are plenty of professional sports franchises interested in adding in-seat concessions delivery to their arenas, and Jacobs is confident Tap.in2 will soon announce some new customers beyond the Cavaliers and beyond the NBA.

Though he didn’t have any names to officially announce, Jacobs held a recent phone interview with MSR while at an airport en route to meeting with a potential (unnamed) new customer. With somewhere north of $575,000 in reported funding, the six full-time employees and six part-timers at Tap.in2 will be competing mainly with Levi’s Stadium app developer VenueNext and its recent $9 million funding round in the new but rapidly expanding market for stadium in-seat food delivery apps. VenueNext, which said it will soon announce as many as 30 new customers, is rumored to be bringing its food-delivery expertise to other NFL stadiums this fall, but so far MSR has been unable to confirm any official deals.

Avoiding the lines

If there’s any app whose potential value needs no explaining to sports fans it’s in-seat delivery, which targets one of the biggest pain points of attending live events: Having to wait in line for concessions. In the recent past many arenas have added delivery services for suites and premium seating areas, usually facilitated by ushers with handheld wireless devices for ordering. But in most venues, the balance of fans still have to queue up for food and beverages, usually missing some game action while doing so. But now, with most big arenas having high-capacity Wi-Fi and DAS networks, the idea is to let fans use their smartphones to order concessions, allowing them to enjoy more of what they came to the stadium for in the first place.

VenueNext screen shot of food ordering feature on app.

VenueNext screen shot of food ordering feature on app.

Tap.in2’s Jacobs said one such story from his game-attending past — a New York Yankees game back in 1993 — planted one seed for the idea that eventually became Tap.in2’s app. At that long ago game Jacobs remembers his father missing three innings of some crucial late-season action merely to obtain a soft pretzel and some hot chocolate. A couple years ago while at college in Berkeley, Jacobs and his roommate Jordan Syms took the idea of eliminating concession line time and ran with it, building the startup that would become Tap.in2, a career path that led them to Cleveland.

As a portfolio company at the startup accelerator called Bizdom started by Cavaliers owner Dan Gilbert, Syms and Jacob led their team to deliver an app that would let food and beverages be delivered to Cavs fans — starting very very slowly but then building over time.

“For the first game the service was turned on, we had two seats live,” said Jacobs. The pair of lucky long-time Cavs season ticket holders, he said, racked up seven orders during the inaugural game, providing “good feedback.” After that the service was expanded to cover a single section, then two sections, eventually scaling up to support the entire lower bowl at the 20,562-seat Quicken Loans Arena. According to Jacobs by the end of the season the service was facilitating “hundreds” of orders per game and was already returning some interesting stats, like 80 percent of the orders being beverages and an average spend per order of $32. In addition to food and drinks, the Tap.in2 app also supports the sale of in-game “experiences,” like being able to shoot baskets on the court after the game.

Integration with existing app and services the key

Jacobs said the Tap.in2 technology is designed to be easily integrated with an existing team app, like the NeuLion-built app used by Cavs fans. He also credited food and beverage provider Aramark for having incredibly efficient operations to allow for smooth delivery of orders, a human engineering problem that can sometimes go haywire when scaled up unexpectedly.

Front screen of Cavs Eats app.

Front screen of Cavs Eats app.

If there is any sticking point to the food and beverage delivery services it’s the human engineering side of the equation, mainly guessing how many “runners” will be needed to ensure prompt delivery of orders. Our guess is that unlike Levi’s Stadium, which offers the delivery service to every fan in every seat for NFL games, many stadiums will opt to start with delivery services to smaller sections of fans, like premium seating, until operational issues are fully worked out. (Most will probably have service to more than two seats, however.)

On the technical side, delivery apps need to integrate with back-of-the-house point of sale systems, and must be easy enough for fans to understand and stable enough for fans to trust with sensitive information like credit card numbers. But from industry interviews and reporting, it’s our guess that we will soon see a slew of food-delivery announcements at big pro and college venues this fall, from both VenueNext and possibly some from Tap.in2 as well. (Bypass Mobile, which once offered in-seat delivery via a service called Bypass Lane, appears to have completely switched to providing back-of-the-house POS systems for stadiums and other large public venues.) The trick for both the bigger VenueNext and Tap.in2 will be how well and how quickly they can integrate their delivery functionality with existing apps, something that is never an exact science.

Deadheads will have in-seat food delivery option at Levi’s Stadium Grateful Dead concerts

Screen Shot 2015-06-23 at 10.28.51 PMWhen the Grateful Dead’s farewell tour hits Levi’s Stadium this weekend, concertgoers will be able to order food delivery to their seats, according to Levi’s Stadium app developer VenueNext.

The in-seat food delivery option, which debuted during San Francisco 49er home games last season, is one of the more unique attributes of Levi’s Stadium and its accompanying smartphone app. For events like concerts or wrestling matches, the service is available depending upon the promoter’s desires, Levi’s Stadium officials have said.

For the Grateful Dead concerts this Saturday and Sunday, fans in the stadium seats will have the option to order food for in-seat delivery as well as for express pickup, where they can place an order and then pick it up at the closest concession window when it’s ready. Fans in seats on the field will only be able to use the express pickup option, VenueNext reps said. With full houses expected for both shows, this may be the biggest test yet for the food delivery system, which had some issues when hockey fans filled the house back in February. It will also be the first test of the app since developer VenueNext scored $9 million in venture funding to help expand its business.

VenueNext screen shot of food ordering feature on app.

VenueNext screen shot of food ordering feature on app.

What’s still unclear is if the Levi’s Stadium crew will once again roll out the on-field Wi-Fi network, which was used at the March Wrestlemania 31 event to help produce the biggest-ever data day at the still-new stadium. The temporary network, which uses railing and other ad hoc Wi-Fi access points, is used to bring Wi-Fi service to the area below the regular seating bowl. For what it’s worth, the WrestleMania promoters did not want food delivery at their event, mainly to keep it from being a distraction. It will be interesting also to see how food delivery works in the dark, since I am guessing the concerts won’t be as well lit as a football game (or a hockey game).

While we still haven’t gotten any network stats from the recent San Jose Earthquakes game at Levi’s, we are hoping the stadium network crew will get back to us after the Deadheads visit, because we are guessing the amount of selfies and other social media sharing will be off the charts. If you are planning to take public transportation don’t forget to buy your VTA passes beforehand so you don’t have to wait in two lines.