‘Super’ Wi-Fi and DAS at U.S. Bank Stadium ready for Super Bowl 52

A look at downtown Minneapolis from inside U.S. Bank Stadium. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

After Sunday’s stunning last-second victory, the Minnesota Vikings are one step closer to becoming the first team to play a Super Bowl in its own home stadium. Should the Vikings beat the Eagles in Philadelphia this weekend, Super Bowl 52 visitors should prepare for a true Norse experience inside U.S. Bank Stadium, with repeated blasts from the oversize “Gjallarhorn” and a fire-breathing dragon ship that will launch the home team onto the field. Skol!

But even if the hometown team falls short of making the big game this season, on Feb. 4, 2018 the stadium itself should do Minneapolis proud, especially when it comes to wireless connectivity. With two full regular seasons of football and numerous other events to test the networks’ capacity, both the Wi-Fi and DAS networks inside the 66,655-seat U.S. Bank Stadium appear more than ready to handle what is usually the highest single-day bandwidth stress test, namely the NFL’s yearly championship game. (Though the selfies and uploads following Sunday’s walk-off touchdown toss may have provided an early indicator of massive network use!)

In a mid-November visit to U.S. Bank Stadium for a Vikings home game against the Los Angeles Rams, Mobile Sports Report found robust coverage on both the Wi-Fi and cellular networks all around the inside of the stadium, with solid performance even amidst thick crowds of fans and even in the highest reaches of the seating bowl. Speedtests on the Wi-Fi network, built by AmpThink using Cisco gear, regularly hit marks of 40 to 50-plus Mbps in most areas, with one reading reaching 85 Mbps for download speeds.

And on the DAS side of things, Verizon Wireless, which built the neutral-host network inside U.S. Bank Stadium, said in December that it has already seen more cellular traffic on its network for a Vikings home game this season than it saw at NRG Stadium for Super Bowl LI last February. With 1,200 total antennas — approximately 300 of which were installed this past offseason — Verizon said it is ready to handle even double the traffic it saw at last year’s game, when it reported carrying 11 terabytes of data on stadium and surrounding macro networks.

Good connectivity right inside the doors

Editor’s note: This profile is from our most recent STADIUM TECH REPORT for Winter 2017-18, which is available for FREE DOWNLOAD from our site. This issue has an in-depth look at the wireless networks at U.S. Bank Stadium in Minneapolis, as well as profiles of network deployments at the brand-new Little Caesars Arena, the Las Vegas Convention Center, and Orlando City Stadium! DOWNLOAD YOUR FREE COPY today!

A new Verizon DAS antenna handrail enclosure (right) at U.S. Bank Stadium in Minneapolis. (The enclosure lower left is for Wi-Fi).

James Farstad, chief technology advisor for the Minnesota Sports Facilities Authority (MSFA), the entity that owns U.S. Bank Stadium, said he and his group are “very pleased” with the state of the wireless networks inside the venue heading toward its Super Bowl date.

“You’re never really satisfied, because you want it to be the best it can be,” said Farstad in an interview during our November visit to Minneapolis. “But generally speaking, we’re very pleased with the state of the networks.”

Those networks are tested the very moment the Vikings open the doors for home games, especially in warmer weather when the signature big glass doors — five of them, all 55 feet wide and ranging in height from 75 to 95 feet — swing out to welcome fans. As the entry that points toward downtown, the west gate can account for as much as 70 percent of the fans arriving, according to the Vikings, putting a big crush on the wireless networks in the doorway area.

To help keep people connected in crowded situations, Verizon deployed extra DAS antennas on short poles in front of both the west and east end zone concourse areas, part of a 48 percent increase in overall DAS antenna numbers added during the football offseason. Even with thick crowds streaming into the stadium, we still got a DAS speedtest of 77.35 Mbps download and 32.40 Mbps upload on the concourse just inside the west doors, and just below the Gjallarhorn.

Walking around the main level concourse, connectivity hardware is easy to see if you know what you’re looking for; part of the extensive DAS coverage includes dual antennas hanging off a single pole above wide walkway segments. And in one instance, we saw a good example of aesthetic integration, with a Wi-Fi AP attached just behind two IPTV screens, with a beacon attached to the side and a DAS antenna mounted just above everything else.

First big test of railing-mounted Wi-Fi?

Moving into the seating bowl, visitors may not know that many of the Wi-Fi network’s 1,300 APs are hiding there in plain sight — inside silver handrail enclosures, many of which now sport bright, bold section numbers to help fans find their seats. Believed to be the first big football-sized stadium that relied mainly on railing-mounted APs, the proximate network design from AmpThink is proving to be a winner in performance, producing regular-season game data totals of around 3 terabytes per event and maybe more importantly, keeping an optimal number of fans attached to the AP closest to them for the speediest connection.

Top-down antennas provide coverage for suite seating

Sitting next to AmpThink president Bill Anderson in the stadium’s press box you get a great view of the field, but it’s doubtful Anderson watches much football action given that he spends most of a game day glued to a screen that shows live detailed performance for every Wi-Fi AP in the building. While the analytics program produces a wealth of interesting data, the one metric that keeps Anderson’s attention is the one showing how many fans are connected to each AP, a number that will be no more than 50 and ideally somewhere around 25 connections if the network is performing as it should be.

On the day we visited, on Anderson’s screen there was one AP showing more than 200 devices trying to connect to it, an issue Anderson noted for immediate problem-solving. But with only a handful of others showing more than 50 connections, Anderson was confident that AmpThink has been able to figure out how to solve for the main dilemma for Wi-Fi in large enclosed structures, namely keeping APs from interfering with each
other. The large clear-plastic roof and wall areas at U.S. Bank Stadium don’t help, since they reflect RF signals to add to the network design degree of difficulty.

But the multiple railing-mount network design – which AmpThink duplicated at Notre Dame University, whose new network is seeing the highest-ever data totals seen at collegiate events – seems to be fulfilling AmpThink’s goal to produce networks with steady AP loads and consistent, high-density throughput in extremely challenging environments. The railing-mounted APs provide connectivity that couldn’t be delivered by overhead antennas, like in Notre Dame’s open concrete bowl and in U.S. Bank Stadium’s similar wide-open seating area, where no overhead structure is within 300 feet of a seat.

Two DAS antennas hang from a pole above the main concourse

“I think we have a network strategy that produces good uniform performance” in venues like U.S. Bank Stadium, Anderson said. “It’s pretty darn exciting to have a formula that works.”

More antennas get DAS ready for big game

And even though Verizon knew the Super Bowl was coming to U.S. Bank Stadium when it built the neutral host DAS for the 2016 opening, it came right back this past offseason and added approximately another 300 new antennas (mainly for its own use and not for the shared DAS), all in the name of unstoppable demand for mobile bandwidth from fans attending events.

Diana Scudder, executive director for network assurance at Verizon, said in a phone interview that “the consumer appetite [for wireless data] is insatiable,” especially at the NFL’s biggest game, where DAS use has grown at a fast clip the past few years. Scudder said these days Verizon pretty much plans to see double whatever the last Super Bowl saw for each following big game, and adds network capacity accordingly. Verizon’s numbers from the past three Super Bowls are a good guide, with the carrier reporting 4.1 TB used at Super Bowl 49, 7 TB at Super Bowl 50, and 11 TB at Super Bowl 51.

AmpThink’s handrail-mounted AP enclosures seem to have played a hand in part of Verizon’s DAS upgrade, as some of the new DAS enclosures seem to mimic the Wi-Fi ones with their smaller silver enclosures. Scudder did say that Verizon used contractors to assist with the new antenna deployment enclosures and mounts, but did not cite AmpThink by name. Verizon also deployed some under-seat antenna enclosures for its upgrade, a tactic the company also used for Super Bowl 50 at Levi’s Stadium in Santa Clara, Calif.

Even up in the most nosebleed of seats — in U.S. Bank Stadium’s case, section 345, which has seats almost touching the roof in the southwest corner, we got a DAS speedtest on the Verizon network of 60.87 Mbps / 44.22 Mbps, most likely from some antennas we could see mounted just above the seats on ventilation pipes a bit toward the field. And hanging from the middle of U.S. Bank Stadium’s roof are a pair of Matsing Ball antennas, which point down to provide cellular service for media and photographers on the sidelines, as well as for floor seating for concerts and other events.

Ready to add more bandwidth on the fly

Even less unseen and probably not appreciated until it’s needed is the stadium’s backbone bandwidth, provided by sponsoring partner CenturyLink.

A Wi-Fi enclosure in section 345, near the stadium’s roof

Though some stadiums are touting 100 Gbps pipes coming in, the U.S. Bank Stadium setup makes the venue its own ISP, according to Farstad.

With six 10-Gbps pipes that are always active — and on two separate network infrastructures for redundancy — the stadium can turn up its bandwidth on the fly, a test the venue got on its first public event.

According to Farstad, when U.S. Bank Stadium opened for the first time with a soccer game on Aug. 3, 2016, the stadium operators expected about 25,000 fans might show up for a clash between Chelsea and AC Milan. But a favorable newspaper article about the stadium led to more than 64,000 fans in the house, a surge that backed up the light-rail trains and saw the concession stands run out of food.

“We were watching the Wi-Fi system during the first break [in the soccer game] and it was coming down fast,” Farstad said. But the ability to increase capacity quickly — Farstad said that within 45 seconds, the stadium was able to provision new bandwidth, a task that in other situations could take weeks — the Wi-Fi survived the unexpected demands, proof that it should be able to handle whatever happens on Super Bowl Sunday.

“I think we can handle the Super Bowl traffic,” Farstad said.

New report: U.S. Bank Stadium Wi-Fi network is ready for Super Bowl LII

There is nothing like hosting a Super Bowl to give your stadium network the ultimate stress test. But with Super Bowl LII (aka Super Bowl 52) on the near horizon, the Wi-Fi and cellular networks at U.S. Bank Stadium in Minneapolis seem more than ready to handle the demand, as we found out on a recent game-day visit. Our full in-depth report on the stadium’s networks is the lead profile in our new STADIUM TECH REPORT, now available for free download from our site!

Inside the report our editorial coverage includes:

— U.S. Bank Stadium Wi-Fi and DAS networks: An in-depth look at the wireless networks that will host crowds at Super Bowl 52 in February, complete with on-site network tests from a game day visit;

— Little Caesars Arena and District Detroit: A first look at the Wi-Fi network inside the new home of the NBA’s Detroit Pistons and NHL’s Detroit Red Wings, with analysis of its reach into the surrounding city area;

— Orlando City Stadium profile: A look at the new wireless connectivity in the MLS stadium in Orlando;

— Las Vegas Convention Center: A look at the new DAS and relatively new Wi-Fi networks at the building that hosts major conventions, such as the yearly CES show.

We’d like to take a quick moment to thank our sponsors, which for this issue include Mobilitie, Crown Castle, CommScope, JMA Wireless, Corning, Huber+Suhner, American Tower, 5 Bars, Cox Business, and Boingo. Their generous sponsorship makes it possible for us to offer this content free of charge to our readers.

DOWNLOAD YOUR FREE COPY TODAY and get up to speed on the latest developments in the stadium networking market!

Verizon: U.S. Bank Stadium DAS already seeing more traffic than Super Bowl 51

A new Verizon DAS antenna handrail enclosure (right) at U.S. Bank Stadium in Minneapolis. (The enclosure lower left is for Wi-Fi). Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

The trend of fans continuing to use more and more wireless data at big sporting events shows no sign of slowing down, especially after Verizon Wireless said that it’s already seeing more cellular traffic at Vikings home games this year than it saw at Super Bowl 51.

Verizon, which built the neutral-host distributed antenna system (DAS) for cellular carriers at U.S. Bank Stadium in Minneapolis, also said it increased the DAS antenna count by 48 percent at the venue this past offseason, in order to better support the expected surge coming at Super Bowl 52 on Feb. 4, 2018. At a press event at the stadium today, Verizon said it now has approximately 1,200 DAS antennas of its own at U.S. Bank Stadium.

“We’re very confident” that both the DAS and Verizon’s networks will be more than ready to handle the Super Bowl when it comes to Minneapolis at the end of this current NFL season, said Diana Scudder, executive director for network assurance at Verizon, in a phone interview earlier this week. Though the stadium opened in 2016 with a fully functional DAS, Scudder said Verizon spent the past offseason adding more capacity for its customers with additional DAS antennas in a variety of deployment methods, including antennas in enclosures both under-seat and in handrails, as well as in pole-mounted deployments along standing-room drink railings in both end zone concourses.

It’s selfie time on the drink-rail concourse area, where a DAS antenna looms on a pole behind

Though Scudder declined to say exactly how many DAS antennas there are in the building, with the new “48 percent” additional antennas Verizon said it now has 100 DAS zones throughout the venue, including the seating bowl, concourses, suites, and outdoor DAS coverage surrounding the stadium. But perhaps the most surprising reveal was that in-stadium DAS traffic at Vikings home games this season have already produced single-game numbers that Scudder said were greater than those seen inside the stadium at Super Bowl 51, held Feb. 5 at NRG Stadium in Houston. Pay attention here, because the italicized distinction is important.

Under-seat, handrail and drink-railing DAS

Given Verizon’s historic coyness on numbers, it’s no surprise that Scudder did not provide an exact number for the Vikings in-stadium DAS traffic that she said surpassed Super Bowl 51’s mark. She also didn’t disclose what the in-stadium only DAS number was for Verizon at NRG Stadium. The only reported Verizon number for DAS traffic at Super Bowl 51, 11 terabytes of traffic, includes data not just from the stadium, but also from macro network connections within a 2-mile radius of the stadium on game day, Scudder said. So far, Verizon hasn’t provided a Vikings regular-season game-day measurement for traffic outside the stadium as well. So if it’s not an apples-to-apples comparison yet, if the in-stadium marks are already higher, the bet is that whatever total number Verizon sees at Super Bowl LII, it will be greater than the 11 TB seen at Super Bowl LI.

It’s also not surprising that the DAS installation at U.S. Bank Stadium is already looking like it will surpass NRG Stadium’s marks, simply because with the advantage of greenfield construction, all networks at U.S. Bank Stadium were designed with some of the latest deployment knowledge available. At NRG Stadium, where networks were added well after construction, Verizon deployed DAS antennas under the concrete floors, an easier deployment method but one that typically produces lower throughput than other methods. And for Super Bowl 50 at Levi’s Stadium in Santa Clara, Calif., Verizon added under-seat DAS antennas in what was believed to be the first such deployment for cellular DAS.

Two DAS antennas hang from a pole above the main concourse

AmpThink, which built the Wi-Fi network in U.S. Bank Stadium relying on handrail-mounted AP enclosures, seems to have played a hand in part of Verizon’s DAS upgrade, as some of the new DAS enclosures seem to mimic the Wi-Fi ones. Scudder did say that Verizon used contractors to assist with the new antenna deployment enclosures and mounts, but did not cite AmpThink by name. The new under-seat DAS deployments and the handrail DAS deployments are Verizon-specific, meaning they are not part of the neutral host DAS that provides service for other cellular carriers.

In addition to overhead DAS antennas mounted pretty much everywhere it would make sense — below overhangs, and even in twin-antenna mounts on poles hanging down over concourse walkways — there are now a series of DAS antennas mounted on poles just above the main-concourse end-zone standing areas, where fans can lean against drink rails while watching the game. In a pregame test on Nov. 19 for a Vikings home game against the Los Angeles Rams, MSR tests saw DAS speeds of 77.35 Mpbs download and 32.40 Mbps upload on one of the end-zone concourse areas.

Even up in the most nosebleed of seats — in U.S. Bank Stadium’s case, section 345, which has seats almost touching the roof in the southwest corner, we got a DAS speedtest on the Verizon network of 60.87 Mbps / 44.22 Mbps, most likely from some antennas we could see mounted just above the seats on ventilation pipes a bit toward the field. And hanging from the middle of U.S. Bank Stadium’s roof are a pair of Matsing Ball antennas, which point down to provide cellular service for media and photographers on the sidelines, as well as for floor seating for concerts and other events.

Demand for bandwidth is ‘insatiable’

According to Scudder, any and all antennas are all needed, both for Vikings home games at the 66,200-seat venue, but also for the Super Bowl, where additional seating will host more fans, media and other attendees for the NFL’s championship game.

“The consumer appetite [for wireless data] is insatiable,” Scudder said, noting that these days Verizon pretty much plans to see double whatever the last Super Bowl saw for each following big game. Verizon’s deployments don’t end at U.S. Bank Stadium’s walls, either. According to Scudder over the past 2 years Verizon engineers have been busy adding capacity all over Minneapolis, including in downtown areas, at the Minneapolis airport, and at the nearby Mall of America.

“We’ve been partnering with the Twin Cities for 2 years now and they are very receptive and want to have the latest technology here,” Scudder said. Scudder also said that all the improvements, in DAS, small cell deployments and macro towers, will remain as permanent solutions, helping keep Minneapolis a Super-connected city even after the big game is over.

DAS antennas hang down from the overhang above a suite area

Even at the highest elevation seats in the venue, DAS coverage is excellent, provided in this case by antennas mounted on the ventilation pipes above (see next photo for close-up)

DAS antennas seen mounted below ventilation pipes


Two ‘Matsing Ball’ antennas hanging from center roof beams (this photo courtesy Verizon)

Under-seat DAS antenna (this photo courtesy Verizon)

Delivery of food and beverage to all seats off the menu at Levi’s Stadium

Screen shot from Levi’s Stadium app from 2015 showing active in-seat delivery option.

The ability for every fan in the house to order food delivery to their seat — one of the signature services of Levi’s Stadium since its opening — is now off the menu.

At Thursday night’s game between the San Francisco 49ers and the Los Angeles Rams, in-seat delivery of mobile-app orders of food and drink was only available to club seat sections at the Niners’ home stadium in Santa Clara, Calif., according to several sources close to the team and the stadium.

Though there is no official statement yet from the team, it’s believed that the in-seat ordering and delivery service — which worked well except for one major early glitch — was mostly popular in premium seating areas at Levi’s, but not widely used otherwise.

While the Niners provided delivery-order statistics for the first year of operation of Levi’s Stadium, since then they’ve only reported orders in vague terms, last claiming average order totals of between 2,000 and 2,500 per game during the 2015 season. It’s also not clear if those numbers included both delivery orders as well as mobile-device orders for express pickup, where fans use the app to place and pay for an order, and then go pick it up at an express window.

The most likely reason for cutting off the service to the full stadium is that fans simply didn’t use it, and at some point it made no sense to keep staffing a service that wasn’t producing any income. What’s still unclear is whether the move is permanent, or whether it could be replaced in time, given that since Levi’s Stadium has opened, the Niners have routinely made changes to how the stadium app works and what services it offers. What was also unclear was how many club seats are still able to order deliveries, and whether or not the express pickup option is also still available.

For Super Bowl 50, the NFL nixed the food part of the delivery service at Levi’s, limiting it to just drinks. However, Super Bowl fans did give the drink delivery and the ability to order food and beverages for express pickup a good workout, with 3,284 total orders, 67 percent higher than the top order mark for a Niners’ regular-season game.

An ambitious experiment

Early on, there was much enthusiasm from the Niners for the in-seat delivery service, and their ambitious goal to make it work for every potential fan in the 68,500-seat venue. While almost every major professional and large collegiate sports venue has some kind of delivery service for premium seats or expanded sections, there is no other football-size venue that has attempted what the Niners have offered at Levi’s Stadium the past three seasons.

Why the full-stadium delivery option never caught on at Levi’s Stadium is most likely due to many reasons, beginning with the fact that it’s still not something most fans expect, unless they are in premium seating areas. There is also the question of how many fans actually download and use the stadium app while at the game, another statistic not regularly reported by teams.

While the service has always been available at Niners’ home games, other events at Levi’s Stadium, like Wrestlemania 31, have declined to have the service available while others, like the Grateful Dead, chose to keep the service in place. According to the Niners, the choice of having delivery available was always made by the event and not by the team.

It’s interesting to note that VenueNext, the app development company started in part by the 49ers, does not have another customer among its growing list of pro team clients that offers full-stadium delivery of app-ordered concessions. Mobile Sports Report has learned that one VenueNext team may start offering drink delivery to fans, but it’s not clear if that will be a full-stadium option.

Another stadium app startup with food-delivery services, TapIn2, has systems to deliver concessions ordered via app to the lower bowl at the Cleveland Cavaliers’ Quicken Loans Arena, and for club-seat sections at the Cincinnati Bengals’ Paul Brown Stadium.

Denver Broncos, Verizon bring Wi-Fi blitz to Sports Authority Field at Mile High

Railing-mounted Wi-Fi enclosures in the lower seating bowl at Sports Authority Field at Mile High in Denver. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

Even as the team on the field seeks to regain its recent Super Bowl champion status, Denver Broncos fans will have something they can all cheer this season — vastly improved Wi-Fi networking service, which is now available to all fans and not just Verizon Wireless customers.

Even though we found good connectivity on our last visit to Sports Authority Field at Mile High two seasons ago, the caveat was that Wi-Fi was only available to Verizon customers, since the carrier couldn’t find another wireless provider who would chip in to fund the system. Fast-forward to later in 2016, when Verizon and the Broncos sought to upgrade the entire system and ended up picking a $6 million bid from Cisco to install a total of 1,470 new Wi-Fi APs, replacing the 640 APs in the old system, which started out with 500 Cisco APs in 2011 and added some more over the years.

The new network, which is scheduled to be fully completed by late October or early November this year, is already live in parts of the lower bowl at Mile High as well as in many concourse, suite and back-of-house locations. The big difference inside the hardware is the Broncos’ and Verizon’s choice of using the new Cisco 3800 APs, which can have two separate antennas in each device, basically doubling the amount of connectivity per unit. The new network will be powered by a new 10-gig backbone pipe provided by CenturyLink, replacing the 1-Gbps pipe that was previously used.

Close-up of a lower-bowl railing AP mount.

Cisco 3800s are proving to be a popular choice in venues lately, being picked for recent deployments at the San Jose Sharks’ SAP Center and at Notre Dame Stadium.

“The 3800 is a game-changer,” said Russ Trainor, the Broncos’ vice president of information technology, during a stadium tour Tuesday, citing its ability to connect more fans per device. Perhaps the most visually striking note of the upgrade is the huge amount of new railing-mounted APs in the building, with several per row not an uncommon sight in the lower bowl. Jason Moore, a senior IT engineer with the Broncos (and as Trainor calls him, a “Wi-Fi wizard”) said the enclosures are all custom designs from a local provider, with some of the fiberglass structures housing not just Wi-Fi but Verizon DAS antennas as well.

(Right now, the DAS situation at Mile High remains unchanged from our last visit, with all cellular carriers basically running their own operations.)

Going under-seat in bright orange fashion

The other new deployment method being used by the Broncos is under-seat placement, a tactic used for about 90 APs so far, half of those in the South end zone seats, where there are no overhead structures at all. Overhead AP placements are also being used in the main seating bowl, mainly to serve rows at the tops of sections.

No mistaking where the under-seat APs are at Broncos games.

Unlike other stadiums, who try to hide the under-seat APs as best they can, the Broncos have gone the opposite direction, painting many a bright Broncos orange to show up under the Broncos blue seats. “The mounting options are just about getting the APs as close to fans as we can,” Moore said. “Railing [mounts] work great. Under seat is new to us, and we’re excited to see how they work.”

In a quick empty-stadium test, MSR found Wi-Fi speeds in the south stands of 46 Mbps download and 47 Mbps up, on both the all-access and Verizon-customer SSIDs. In section 309, right at the 50-yard line, we got a Wi-Fi speed reading of 69 Mbps down, 75 Mbps up. Verizon execs at the tour said that like at other NFL stadiums where Verizon helps provide the Wi-Fi, Verizon customers will have reserved bandwidth and an autoconnect feature that links them to Wi-Fi without any sign-in needed. Trainor said the Broncos are still undecided how to approach the all-access Wi-Fi onboarding, though the team is leaning in the favor of having some kind of portal approach to gather information from fans using the service.

Of the 1,470 planned new APs (that count may change as final tuning is made, Moore said), the Broncos plan to deploy 920 of those in the seating bowl. With many of those devices having two 5 GHz antennas for each AP, the Sports Authority Field at Mile High crowds should enjoy one of the league’s top network experiences when all the work is completed.

Both railing and under-seat deployments are used to bring Wi-Fi to the south stands.

Those readers who closely track MSR stories for such stats should know that we are now working on a new chart to show not just the top numbers of APs in stadiums, but actual radios and antennas thanks to devices like the Cisco 3800 that have more than one per unit. (Any and all help with such counts is appreciated, you know where to find us!)

Like other stadiums, the network in the bowl at Sports Authority Field at Mile High will switch to only 5 GHz connections when complete. Even a few years ago, stadiums needed to still support 2.4 GHz Wi-Fi connections for fans, but the quick shift in consumer devices has shown that almost all mobile devices used these days have a 5 GHz radio.

A string of summer concerts at the stadium (which still bears the name of the now-bankupt and closed sporting-goods business as the Broncos search for a new title sponsor) kept the network deployment from being completed sooner, but Trainor and Moore said the incremental improvements are already being noticed. With both the old system and new system working simultaneously, Moore said that at last week’s college game between the University of Colorado and Colorado State University, the network saw approximately 35,000 unique users — more than the typical 25,000 unique connections during a Broncos game when only Verizon customers could use the network.

“Our goal and challenge is to connect as many fans as possible,” Moore said.

A smaller railing mount seen in the upper deck (300 level) seating section

Wi-Fi antenna mounts in the ceiling of the United Club

Wi-Fi coverage also exists for the fan-gathering area outside the stadium to the south

No Wi-Fi here, just white horses

Wi-Fi, app ready to go for Falcons’ preseason opener at Mercedes-Benz Stadium

The shiny new stadium gets ready to host its first big event this weekend. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

It might have taken some recent all-nighters, but the crew behind the technology at Mercedes-Benz Stadium said that the Wi-Fi and DAS networks, as well as the new app, will be ready to go when the Atlanta Falcons hold their first big event at their new home this Saturday.

“We’ve spent the last week really tuning the Wi-Fi, and it’s awesome to see the speeds we’re getting as I walk around,” said Jared Miller, chief digital officer for the Falcons, in a phone interview Thursday. “I’m anxious to see how it will do with a full house.”

The first potential for a packed stadium comes Saturday night, when the Falcons host the Arizona Cardinals in an NFL preseason game. With roughly 1,800 Aruba Wi-Fi APs installed inside (1,000 in the seating bowl and the rest in concourses and other areas), Mercedes-Benz Stadium should have excellent Wi-Fi coverage, even if it takes several events to figure out the things you can only figure out once you have live people in the seats.

“We’ll need a few events until we get to a spot where we’re dialed in [with network performance],” said Miller. Though Miller said the Falcons were able to get some network feedback during a recent season-ticket holder open house, real performance stats won’t come until fans are filling the venue for an NFL game.

“You just have to go through a series of events to see actual performance,” Miller said.

Home page of the new Falcons app from IBM

Curiously, Miller would not comment directly when asked if any carriers other than sponsor AT&T had officially signed on to be on the Falcons’ neutral-host DAS. However, he did say that “all the fans who [are at the game] should be able to have cellular connections.” (Any attendees who want to send us speedtests of Wi-Fi or DAS, you know where to find us.)

New app gets its debut

One area that might cause some delays getting into the arena is the Falcons’ decision to go to all-digital ticketing — fans must either have an RFID card (for season tickets) or must download the new team app so they can have digital tickets on their phones. Both the RFID cards and phones can be scanned at the SkiData turnstyle machines.

“We’re encouraging fans to download the app before they get to the game,” Miller said.

The new version of the team app, which was only made live in the last couple days, was built by main IT contractor IBM.

App view of a wayfinding map

The IBM app will do things a little bit differently than other stadium apps; the wayfinding maps are not “blue dot” or interactive like Google Maps or other stadium apps like those at Levi’s Stadium or Sacramento’s Golden 1 Center. Instead, fans must enter both their location and their desired destination to see a path on a stored map.

Food ordering via the app is also handled differently than apps that support in-seat delivery or express window pickup. With the Falcons app fans will select from a list of concession stands, then enter credit card information and their order, which will be scanned at the stand, according to IBM. While such new services always take some time for fans to discover and use, Miller is keen to see if the new systems work as promised.

“We want to see not just quantitative numbers but qualitative data too,” Miller said. “Did it really benefit fans? Were they able to bust the queue? Would they do it again?”

The app also has a Falcons-esque chat bot, called “Ask Arthur” for owner Arthur Blank; while the bot can quickly answer FAQ-type questions about the stadium and its operations, more open-ended queries will require perhaps some time with IBM’s Watson technology (see examples in photos below).

And on a final low-tech note, Miller said the Falcons had been in constant touch with several local groups, including the Georgia Department of Transportation, the city of Atlanta and the MARTA light rail system to get all the pertinent maps and signs updated. On Mobile Sports Report’s visit to Mercedes-Benz Stadium and Atlanta last week, we noticed that there were very few signs up with Mercedes-Benz Stadium on them.

One big map on the wall inside the nearby CNN Center (where there is a large public food court) didn’t even have Mercedes-Benz Stadium on an area map, and a sign over the MARTA station just outside the new stadium’s doors had no mention of Mercedes-Benz Stadium but still did mention the Georgia Dome, the next-door neighbor slated for demolition. The MARTA online map still lists “Dome” but not “Mercedes-Benz Stadium” for the stop outside the venue’s doors.

“We’ve scoured the city looking for anything that still says Georgia Dome,” Miller said. Getting all the new signs up, he said, is “in the process of getting done.”

The ‘Ask Arthur’ bot can answer simple questions about Mercedes-Benz Stadium but…

… don’t ask the app for Super Bowl odds

We’re hoping this map, seen here on a wall inside the nearby CNN Center, has been updated

One of the many under-seat Wi-Fi APs that will be getting their first test this weekend

Chief digital officer Jared Miller answers questions at the recent media day

On Aug. 15, this sign over the nearby MARTA station still didn’t mention Mercedes-Benz Stadium