Stadium Tech Report: Niners President Marathe confident that Levi’s Stadium network, apps will deliver as promised

Niners president Paraag Marathe (center) at Intersport Activation Summit panel.

Niners president Paraag Marathe (center) at Intersport Activation Summit panel.

So, Paraag Marathe — will the network at Levi’s Stadium live up to its considerable pre-launch billing and be ready to go when the stadium opens later this year?

“It better work, since we’ve been talking about it,” said Marathe Friday, during a panel discussion at the Intersport Activation Summit presented by SportsBusiness Journal/Daily in San Francisco. “We better be right.”

Even though the short history of in-stadium networks suggests that any new endeavor be launched with words of caution, Marathe and the San Francisco 49ers are instead confident — very confident — that their new stadium will launch with a network second to none, and have game-changing services like food and beverage delivery to seats and on-demand instant replay that will redefine the game-day experience.

Paraag Marathe, president, San Francisco 49ers

Paraag Marathe, president, San Francisco 49ers

In both his panel discussion at the Ritz-Carlton hotel and in an additional interview afterward, Marathe provided some additional details about plans the Niners have talked about previously for the technology features at the new stadium, which is located in Santa Clara, Calif., smack dab in the middle of Silicon Valley. Though Marathe said the stadium’s location — quite literally next door to several high-tech company campuses — made technology “part of the DNA,” he stressed Friday that the Niners are seeking to use technology to improve the fan experience, and not just to have cool stuff.

“It’s not technology for technology’s sake,” Marathe said. “It’s to enhance being at the game.”

But he did add that the stadium’s Wi-Fi network will be the base for much of the innovation.

Wi-Fi is ‘the master key’

An under-the-seat access point. Credit: Aruba Networks

An under-the-seat access point. Credit: Aruba Networks

The Wi-Fi network, which Marathe said “will absolutely be working” when the park opens, is “the master key that unlocks everything,” he said. Currently being built with Wi-Fi access point gear from Aruba Networks and back-end network equipment from Brocade Networks, the Levi’s Stadium Wi-Fi network will also have twin 10-Gigabit broadband pipes provided by Comcast to provide what Marathe said will be throughput “30 times more than any other stadium.”

Marathe said the Wi-Fi network is being built with what he calls a “spider web” of access points, though neither the Niners nor Aruba have yet said just how many access points will be used to create the network. There will also be a neutral-host cellular DAS at the stadium, built by DAS Group Professionals (DGP). Already, DGP has signed up the “big four” carriers of AT&T, Verizon Wireless, Sprint and T-Mobile, to use the DAS at the stadium.

What will the networks be used for? Marathe outlined four main points of technology innovation during his talk, including high-definition, on-demand replays via the new Niners stadium app; in-seat delivery of food and beverages to every seat; way-finding features to perform tasks like locating friends, finding parking spots, and to tell which bathroom lines are shortest; and paperless tickets, based on RFID and near-field communication to fans’ devices. Of the four, the replay idea and the food-delivery service stand out as massive technical and industrial challenges.

Promised: Better replays than those on TV

If there is one promise that has many in the stadium technology industry shaking their heads, it’s Marathe’s pledge of Levi’s being able to deliver “better replays than what the coaches are seeing,” since team coaches only get to see replays provided by the network broadcasts. The Niners, Marathe said, will have “a massive [internal] production crew” working on the replay feature, since replays not only need to be picked out of the video stream, they also need to be coded to work over the Internet and to be delivered to handsets. Though Marathe admitted that the video quality may dip a bit below true HD if a lot of fans try to watch replays at once, he told the conference crowd that the Niners’ stadium app is going to deliver “HD, slo-mo [replays] within seconds after a big play.”

While other stadiums, like Barclays Center in the NBA, use technologies like Cisco’s StadiumVision Mobile to deliver separate “channels” of live video and replays, Marathe said the Niners’ app will allow fans to choose their own replays and when they want to watch them. “If you have a [replay] channel, you’re subject to whatever is on that channel,” Marathe said.

The food-delivery feature, Marathe said, is more than putting a menu in an app — “it’s an immense industrial engineering exercise,” he said, to figure out things like how many runners are needed and when and how food needs to be prepared. In addition to food delivery — an option he said will be available to every seat in the 68,500-seat stadium — the Niners will also have “express pickup” lanes for digitally placed orders at concession stands, an idea that Marathe said helps eliminate or significantly reduce two of the three things that make concession interactions a time-consuming act.

“There’s decision time, transaction time, and preparation time,” Marathe said. “If you can eliminate two of three variables, that’s a few more minutes fans have to watch the game.” Waiting until fans show up at a stand to prepare the food will help keep the order fresh, he added.

Wayfinding, paperless tickets and the 9-Nerds

If there’s one idea that’s already gotten a lot of press, it’s the plan to have wayfinding technology assist features like the one that will let fans know how long the bathroom lines are. Marathe said the idea was to make it simple — “red light, yellow light, green light” — to let fans know that if they have to go, it might be faster to try the bathroom one section over.

“We’re really just trying to be smart,” said Marathe. Other wayfinding apps might include a parking-spot locator, or a friend-finder feature.

The fourth area where Marathe wants Levi’s to innovate in is paperless ticketing, which he said wouldn’t be 100 percent this year but it will eventually get there. A future scenario described by Marathe might use RFID or near-field communications to let fans simply walk through a gate without having to show a ticket or even a bar code to be scanned. Some ski areas, like Aspen and Vail in Colorado, already use such technology to let skiers get on lifts without having to show anyone their RFID-equipped lift tickets.

“The idea is to have greeters who can actually greet you” when you walk in, and perhaps extend a personal offer for discount goods purchases or seat upgrades, Marathe said. “It’s a more human interaction,” fueled by technology.

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Finally, to help fans figure out how to use the new network and apps, Marathe confirmed plans previously reported by Mobile Sports Report to hire a crew of “network coaches” to roam the stands. According to Marathe the coaches will be called “9 Nerds” (say it quickly) and will likely be college students, dressed in what Marathe called “Poindexter outfits.” The Niners are looking to hire 150 such network helpers, which would be the largest such crew we’ve heard of in the stadium networking marketplace.

“They’ll stand out,” Marathe promised.

Lots of network use — and a team ready for its launch

With all the hype about the network, Marathe expects that Levi’s Stadium wireless usage will far eclipse that at other stadiums, where often far fewer than half of the fans in attendance actually ever use things like Wi-Fi or stadium apps.

“Forget 10 percent [fan network use], we’re going to see something higher,” Marathe said. Even people who don’t have digital devices, he said, will probably borrow one “just to bring it to Levi’s to test it out.”

When asked why his team was so confident — in an industry where under-promising seems to be a sensible way to go — Marathe said that both the Silicon Valley heritage and the greenfield nature of the building gives the Niners and Levi’s a technological edge.

“Five years ago, we put together a kind of think tank with VCs and design people, and thought about what would be useful [at a new stadium], well before we ever put a shovel in the ground,” Marathe said. And even though the Niners’ CTO left the team earlier this year, Marathe is confident that his crew of 25 engineers (which he said also still gets some consulting help from the departed CTO, Kunal Malik) will deliver the network and apps as promised.

Having advanced technology in the new stadium, Marathe said, “was our mandate — the DNA of the building is all these tech companies that are around us. It’s who we are.”

Niners’ new network team loses its CTO

Kunal Malik, once a very public spokesperson for the new network being built at Levi’s Stadium, is no longer the chief technology officer for the San Francisco 49ers, according to team executives and Malik’s own LinkedIn profile.

Once the former director of IT at Facebook, Malik was seen as one of the masterminds behind the wireless network being put in at Levi’s Stadium in Santa Clara, which is scheduled to open later this year. In public speaking appearances as well as in a long article in Ars Technica last year, Malik talked often about the team’s desire to build the best stadium wireless network, and how the team was adamant about providing robust Wi-Fi services to every seat in the 68,500-seat stadium.

Now that job will be finished without Malik, whose LinkedIn profile leads off with the line “Former Chief Technology Officer, 49ers.” Malik did not respond to emails or phone messages inquiring about his departure, which apparently happened sometime last month.

Niners vice president for technology Dan Williams, who followed Malik over to the Niners from Facebook, confirmed via email that Malik was no longer the team’s CTO. When asked if Malik’s departure could threaten the network’s buildout, Williams said that Malik had been primarily concerned with the applications to be used at the stadium, while Williams was in charge of network deployment.

“Kunal leaving has little to no impact on the project,” Williams said in an email.

Niners looking to hire ‘app experience specialists’ to help fans connect at Levi’s Stadium

According to a help wanted notice posted on the Levi’s Stadium website, the facility is looking to hire “app experience specialists” to help fans at San Francisco 49ers games better negotiate the new mobile app for the new stadium. The bonus is, you’ll be able to get paid to go to Niners games and other events at the new 68,000-seat facility in Santa Clara, Calif. The drawback? You’ll only be paid $13 an hour to help beer-soaked fans trying to negotiate their smartphones or tablets while at the game.

Though we haven’t talked to anyone at Levi’s or with the Niners about the job, we are guessing the “app experience specialists” will perform duties similar to those done by the Wi-Fi coaches who were at stadiums with Extreme Networks Wi-Fi deployments last year. The “coaches,” dressed in readily identifiable uniforms, simply wander around the stadium and help people find their way to apps and Wi-Fi services, a sometimes confusing process if you’ve never tried it before.

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Though almost every mobile device has the ability to connect via Wi-Fi, many people don’t know how to fine-tune their settings to make it work well in a stadium situation. And team apps can be packed with confusing or unclear navigation, so having ambassadors on hand should help the Niners help their fans.

According to the ad on the website, Levi’s is looking for applicants with “excellent people skills and a knack for problem solving,” and “a service-oriented approach in all interactions with guests, corporate partners, and fellow team members.” Also desirable are a “strong technical proficiency and enthusiasm for cutting-edge mobile technology,” and perhaps most important, an “ability to maintain composure and customer focus while troubleshooting and solving technical issues,” leaving out the part about having to deal with overserved, overzealous fans. Good luck!

Niners pick Aruba for Wi-Fi network gear at Levi’s Stadium

An under-the-seat access point. Credit: Aruba Networks

An under-the-seat access point. Credit: Aruba Networks

There’s no official press announcement as of yet, but judging by some presentations and social-media posts that are being publicly shared, it looks like Aruba Networks has won a big plum of a contract, as the Wi-Fi access point gear supplier for the San Francisco 49ers’ Levi’s Stadium, the new stadium set to open this year.

(editor’s note: We don’t do April Fools jokes, so this is real news)

At its user conference in Las Vegas last month, Aruba Networks had a keynote presentation (slides embedded below) about Wi-Fi deployment strategies at Levi’s Stadium, and the Niners’ senior IT director Dan Williams was a speaker, so clearly the team is comfortable with its execs talking with and about Aruba products. While it’s entirely possible that other Wi-Fi gear may find its way into what is being billed as the greatest stadium network of all time, it’s clearly a big win for Aruba, which is making headway with major announcements in stadium networking.

An under-the-seat AP install, with construction worker to show... perspective. Credit: Aruba Networks

An under-the-seat AP install, with construction worker to show… perspective. Credit: Aruba Networks

We have an email in to the 49ers CTO office to see if they will say anything official yet, but with pictures of APs being installed under seats it apparently won’t be long before we hear the official news of the deal. Aruba, as you may recall, is also behind the recent Wi-Fi network built for American Airlines Center in Dallas, home of the NBA’s Mavericks and the NHL’s Stars. Aruba gear is also being used for the Wi-Fi network being built at the Portland Trailblazers’ home, the Moda Center. (For more information on NBA stadium Wi-Fi deployments download our recently released Stadium Tech Report for Q1 2014, available for free download from our site)

There is no official press release from Aruba yet either, though the company is probably chomping at the bit as evidenced by their not-very-subtle leaks of the information via Twitter:

More, of course, as we hear more — according to the Aruba page there is video forthcoming from the user conference presentation, which may help explain some of the more cryptic bits of the presentation. We especially like the under-the-seat access point installation, with the requisite hardhat worker providing the human touch for perspective. Can’t wait to see how it works on game day!

Stadium Tech Report: Comcast says Niners planning for 100 percent fan usage of Levi’s Stadium Wi-Fi network

Screen shot 2014-02-25 at 4.16.18 PMEven as some other sports teams across the country are facing lower than expected usage of their in-stadium wireless networks, the San Francisco 49ers are planning for full capacity use of the Wi-Fi in their new Levi’s Stadium, according to the company supplying the back-end bandwidth.

“Many stadiums plan for 10 to 15 percent [of fans] using the network,” said Mike Tighe, executive director of data services at Comcast Business, in a recent phone interview following the announcement that Comcast would provide some huge pipes — twin 10 Gbps Ethernet fiber lines — as part of its Wi-Fi sponsorship deal with the Niners and Levi’s Stadium. But the Niners, Tighe said, know that their new stadium is a different beast, located smack dab in the middle of super-connected Silicon Valley. As such, Tighe said the team is building a network designed to support a connection from each and every one of the 68,500 possible fans who can fit in the new facility.

“The Niners know the Valley is a tech center, and they are planning for 100 percent of users [on the network],” Tighe said. The new stadium is located south of San Francisco in the city of Santa Clara, the headquarters location of many high-tech companies, whose always-connected workers are expected to be a huge part of the new stadium fan base. Though the team may never truly see 100 percent network use, it is a good bet that Niners’ crowds will be significantly heavier wireless users than the norm. That’s why Comcast is providing the twin 10-gig connections, which Tighe calls “the fattest pipes we offer.”

Comcast’s stadium expertise expanding

Over the last year or so, Comcast has built up an impressive resume of stadium-backhaul deals, with contracts that include bringing business-class services to the stadiums of the Denver Broncos, the Boston Red Sox and Boston Celtics, the Washington Nationals and the Oakland Athletics. Comcast, with headquarters in Philadelphia, also supplies bandwidth and Wi-Fi to the Philadelphia 76ers at Wells Fargo Arena and to the Phillies at Citizens Bank Park.

As providers of the service that eventually connects fans to the Internet, Tighe and Comcast have a front-row seat to the ever-expanding use of mobile devices at stadiums and arenas. One of the selling points of an Ethernet connection is its ability to rapidly scale upward, something Tighe said sports teams are rapidly learning about, especially if the team does well on the playing surface.

The Boston Red Sox, for instance, had a 100 Mbps Comcast connection, but then the team made the playoffs and network demand surged, Tighe said. “The good thing was, we were able to upgrade [the link] to 1 Gig in a week,” he said.

One new twist to wireless networking in stadiums is the need to equally support upload and download traffic, something Tighe said is much different than traditional cellular or wireless deployments, where download traffic was typically as much as five times as big as upload traffic. In stadiums it’s much different as fans spend a lot of time snapping pictures and videos and uploading them to friends or to social media websites.

“People in the stadium are content publishers,” Tighe said.

More stadiums are learning about networking demands

While some stadium tech representatives are still underestimating their potential network capacity needs, Tighe sees a general uptick in the technical knowledge base as more fans arrive with big-screen smartphones and tablets on game days.

“Everyone [in the stadium tech business] is learning and becoming more and more tech-savvy,” Tighe said. “They know people are coming to the stadium with phones and tablets, and expect to view plays from different angles and see replays.”

And when it comes to stadium networks, there may not be a more-anticipated opening than Levi’s, which is scheduled to open its doors to soccer games this summer ahead of the Niners’ season this fall. Tighe is confident that the network — and its backhaul — will change minds as to what is possible in the stadium networking market.

“When people see what the Niners have done it’s going to cause a lot of teams to rethink the fan experience,” Tighe said.

Comcast to power free Wi-Fi at Niners’ new Levi’s Stadium

Who’s got better Wi-Fi than we do? Nobody! Under terms of a 10-year deal announced today, cable giant Comcast will provide backbone services and free Wi-Fi to the San Francisco 49ers’ new Levi’s Stadium in Santa Clara, Calif., scheduled to open this summer. The wide-ranging agreement, which also will see Comcast providing in-stadium video and Internet services as well as voice services for the stadium operations, includes an on-site studio where Comcast’s regional sports network will produce shows, invariably including a lot of 49ers-based content, especially on game days.

No terms of the deal were announced, but for fans who want to stay connected at Levi’s, the twin 10 Gbps backbone pipes Comcast will bring in should be sufficient bandwidth even if everyone in all 68,500 seats fires up an iPhone, iPad or Android device. The sponsorship deal also answers one of the questions surrounding the Niners’ ambitious networking plans for Levi’s, mainly how they were going to pay for their robust Wi-Fi. Answer: They’re letting Comcast foot the bill, partially in exchange for the rights to control video feeds to all of Levi’s extensive digital displays.

The mission for Levi’s Stadium has always been to create an unparalleled gameday experience through the use of innovative technology,” said 49ers CEO Jed York in a prepared statement. “Comcast is the perfect partner to help us achieve that goal, as the services they provide will allow our fans to customize their individual stadium experience through the use of their own mobile devices.”

“Located in the heart of Silicon Valley, Levi’s Stadium will feature new and exciting ways for the team’s fervent and tech-savvy fan base to experience a live event, from ubiquitous WiFi to innovative mobile applications and rich video content,” said Bill Stemper, President, Comcast Business, in the same press release. “This partnership is representative of how Comcast, by deploying our full suite of consumer and business products, can deliver reliable, high-capacity Internet connectivity for fans, media and stadium employees while supporting various multimedia initiatives.”

Comcast now joins a growing list of technology sponsors for the Niners’ new digs, including software giant SAP, networking hardware vendor Brocade, semiconductor giant Intel, and TV maker Sony. What should be interesting is to see how the Niners’ deal with Yahoo over digital content either conflicts or doesn’t with the new Comcast deal.

While there’s probably still room for more vendors on the sponsor train, the Comcast deal is a huge one when it comes to the big question facing a lot of stadium owners and operators these days, namely how do you pay for Wi-Fi and other networking installments? The answer here is, find a dedicated partner who already does this for a living and who also has a related business — a regional sports network — that can also benefit from a close relationship.