Are Athlete Online ‘Chats’ Worth Fans’ Time?

After reading that the NBA is going to host an online Town Hall on Facebook tonight I wondered: Are these Internet interactions really valuable from a fan’s point of view? Or are they not really worth the time or bandwidth?

I mean, if you are a big fan of the player involved it’s cool to have a chance you might not ever get in real life, to interact directly with the star. Even though it’s through a virtual channel there is some pleasure in seeing your question asked in public and then having it answered. It’s the same kind of gratification that keeps people on hold for hours on radio talk shows, just on the slim chance of hearing their voice out loud.

But after participating in a few Twitter chats sponsored by Verizon Wireless and its NFL Mobile app, I am fairly underwhelmed by the experience. The biggest problem is one of flow — given the asynchronous nature of mediums like Twitter and Facebook, it’s extremely easy to lose the stream of questioning. On Twitter in fact it’s almost impossible and unless you asked the question you often have no context as to what the answer is about. Somewhere here I smell an opportunity for an app that automatically collates questions with answers and then displays them. Until then we’re all stuck with trying to click on the usernames to see what the hell they just asked the athlete who just answered.

The second problem is the sanitization factor — in that if you ask a tough, hard or uncomfortable question it is almost routinely ignored. As a professional interviewer I know that the hard questions are almost always the most interesting; and they are also the least liked by the subject. So during tonight’s NBA questioning you are probably not going to see someone asking the NBA players things like “do you think David Stern is a jerk?” because they will simply be removed from the question-stream. If the Verizon chats are any indication these things usually devolve into basic fan-worship stuff (“Who’s your biggest inspiration?”) or bland competitive questions (“Who’s the hardest guy to defend?”). It’s guaranteed to be not as interesting as simply following these guys on Twitter for the moments when they spout off without a PR filter around.

Again, if you are a devoted fan then by all means hang in there, log on and see if you can coax an answer out of the star you follow. But for most of us, I am guessing there are better ways to spend our time while we wait for more-engaging or more personal forms of social media interaction to evolve.

Cantor Gaming Expects NBA Christmas Day Mobile Device Betting Boom

Cantor Gaming favors Miami Heat to win NBA championship

Cantor Gaming, the Las Vegas-based company poised to take advantage of nationwide gambling on mobile devices when it is legalized across the United States, said Wednesday that it expects pent-up demand for NBA wagering to drive audiences to wager on Christmas Day, when five games tip-off the 66-game regular season, according to a Sacramento Bee report.

Mike Colbert, Cantor’s Race & Sports Book Risk Director, said:

“The Heat are the favorite to win this year’s championship, followed by the Lakers, Bulls, Thunder, and Mavs.”

In the state of Nevada, Cantor’s Android-compatible mobile sports wagering application already allows people to bet on games. In addition, Cantor is an innovator in “in-running” gambling, which allows gamblers to bet on propositions as the game develops. For example, if the Heat’s LeBron James has racked up 40 points by the end of the third quarter of a game, Cantor may present a proposition on whether James will go over or under 53 total points in the game.

Reform to the Unlawful Gambling Enforcement Act and The Professional and Amateur Sports Protection Act, passed by Congress in 1992, are needed in order to allow legal sports betting on mobile devices across the United States.

Today, because of Federal law, an estimated $380 billion annually in illegal sports betting is conducted in the United States annually, according to National Gambling Impact Study Commission. Much of that is conducted through the online portals of offshore casinos, which are widely known to provide poor customer service and slow payouts. Reform would prove a boom for mobile device application developers.

Research firm Gartner Group estimated that global mobile gaming revenues reached $5.6 billion in 2010, and predicted the market would grow to $11.4 billion dollars by 2014.

 

Sprint Partners With NBA, Brings ESPN Games to Mobile for Free

It’s like the prayers we offered yesterday were answered — today we are hearing that Sprint is partnering with the NBA to build an exclusive mobile app and will show the league’s ESPN broadcast games for free, provided that you have a phone and a plan with the nation’s No. 3 wireless carrier.

Though it’s not out yet the Sprint NBA Mobile app is promised by this year’s season-starting games on Christmas Day, and it won’t cost anything for Sprint subscribers who have an unlimited data plan. The only hitch: It will be available only to Android-based phones, so those who rushed to buy an iPhone from Sprint are apparently left on the mobile-viewer bench.

But still. According to the Sprint press release, here is what is coming in the new app:

The app will include access to in-game and post-game video highlights, news, scores, stats, live home and away radio broadcasts, in addition to providing direct access to live ESPN NBA Games via Sprint TV’s ESPN Channel.

Sprint also says that you will be able to buy a subscription to the NBA League Pass service we mentioned yesterday for a 20 percent discount through the Sprint App — still too expensive for us but if you are a hoops junkie and are at a decision point for a mobile phone, these deals make it pretty much a no-brainer to go with Sprint.

Dear NBA: Your Mobile Games Should Be Free


After not giving a single damn about fans during its owner-induced lockout, the NBA is continuing its slap-you-in-the-face ways by charging LeBron-type fees — $169 — for its NBA League Pass service, which lets you watch out-of-market games online or on a mobile device.

For hard-core fans who don’t want to miss that important Oklahoma City-Toronto matchup, maybe it’s a small price to pay. But for the casual fan — or the fan completely put off by not having any NBA to watch while the billionaires split up their revenue pie — having to shell out serious dough to watch the numerous boring regular-season games (especially in this hurry-up season of shame) seems like insult to injury. Why not instead embrace the moment and make mobile access free, maybe at least one game a week?

There’s no subscriber numbers available to judge how popular the League Pass program is, but it’s easy to guess that it pales in comparison to other sports services, like MLB.com or the NFL’s Sunday Ticket. In those leagues the regular season games mean something, and are for the most part entertaining. The NBA, not so much. I challenge anyone, even Bill Simmons, to recall any first quarter of any regular season NBA game, ever. So why not just make it free, and use it as a way to win back old fans or find new ones?

The number of folks who care enough to shell out $169 has got to be inconsequential to the overall league revenue pie. So why keep dinging fans for the service? Instead make it free for mobile use, and you will endear yourself to the growing young demographic for whom a smartphone may be the only way they access the Internet. Just about every study out there shows that online viewing doesn’t harm regular-TV audience numbers or season ticket purchases, so there’s no real reason to try to recoup millions in production costs when you are raking in billions as a league. Why not try at least one game a week or two a weekend? Or a “Free February” promotion after the Super Bowl, when we’re starved for live sports?

If it’s free then maybe those fans who felt abused by the lockout can justify spending some of their precious hours on earth watching Jimmer Freddete and the Sacramento Kings. But to spend $169 for the right? That doesn’t feel right.

UPDATE: The league updated its League Pass page with official prices (which weren’t available when the post was originally written). The $169 is the one-time fee for TV, broadband and mobile; there is a lower-cost package for $109 where you get to choose 5 teams and it’s broadband only. Still — too much for me.

Frookie Speaks Out: NBA Should Sell Hornets to Telco Consortium

The solution to the National Basketball Association’s most pressing problems, its ownership of the New Orleans Hornets and the disparity of balance among small market and large market teams, is in the palm of David Stern’s hand.

When he’s holding a smartphone or iPhone.

Today the Toronto Maple Leafs and Toronto Raptors were sold for $1.3 billion, and 37.5 percent went to rival Canadian telecommunications companies Rogers Communications and BCE Inc., according to an Associated Press report. As MobileSportsReport.com founder Paul Kapustka points up, the deal is driven by the desire of the telecommunications companies to secure exclusive content for its mobile-phone customers. In a similar way, the NBA could more than bail out the New Orleans Hornets by putting together a telco-centric ownership base. In fact, such a deal could make them competitive. What’s required is a wholly interactive mobile sports broadcast business model.  And, it would ensure that small-market New Orleans sports fans would enjoy the same great product and ownership stability that fans in Boston, Chicago, New York, Los Angeles, San Francisco, Dallas, Philadelphia, Miami and Houston get.

The beauty of the solution is it becomes more powerful the more broadly it is applied. We’re talking about an interactive sports network, and the power of a network is proportional to the square of the number of connected users or the system, according to Metcalfe’s Law. Telco ownership of more than one franchise, not just the Hornets, becomes more powerful with each team added. If each team is operated under independent management and makes decisions based on the best interests of the sports fans, teleco ownership would provide the ultimate solution to the NBA’s pressing issues — small-market solvency and competitiveness.

Here’s what would need to happen:

Sell interests in troubled small-market teams to telecommunications companies. Include provisions that call for them to make an earnest attempt to buy out current television broadcast and cable television agreements, and stipulate that the telecos must automatically take over local broadcast and cable agreements at a floor price that matches the current market value of broadcast television and cable deals at the time of expiration if buy-out attempts are unsuccessful. When advertising dollars exceed anticipated broadcast and cable revenues, revenue-sharing bonuses go directly to the clubs. Instead of milking consumers for subscriptions, all local games — not covered by a national broadcast agreement — are aired to consumers for free.

Then:

  • Each broadcast begins with opt-in direct marketing.
  • The first tier of privacy, where the consumer shares the least information about themselves, may or may not include standard commercials during game breaks.
  • Additional tiers of privacy, including opt-in sharing of Facebook, Twitter and other data, gives advertisers the ability to conduct one-to-one or one-to-many interactive direct marketing campaigns.
  • The highest level of opt-in calls for fans to provide very specific data about themselves, and can even call on them to pledge attendance at upcoming live events, in exchange for participation in contests, free tickets and other incentives.

For sure, this kind of structure wouldn’t solve the issue of star players wanting to play on the big stage, but it could certainly help small-market teams capable of paying star players the market rate if they were willing to stay. So, it is simplified solution. But Frookie is a simple man, and never claims to be anything else.

The real point is this: It is the real-time, interactive, data-driven marketing opportunity that differentiates the mobile sports viewing opportunity from the traditional sports broadcast. Through experimentation and innovation, telecommunications ownership of a single team can make the commercial portion of any sports broadcast a far more efficient market, and the leading thinkers at Sprint, Verizon, and AT&T know it. The real beauty of the solution is that it becomes more powerful the more teams a telco participates in, because it opens up the possibility to aggregated user data, and broadly distributed direct marketing campaigns. Give telcos the opportunity to build broadcast revenue streams that match those the already rich Los Angeles Lakers and New York Knicks enjoy, and you are well on your way to parity and stability. David Stern and company just needs to get the guts to dial the solution up.

And hey, if it didn’t work? You could always scotch the marketing plans and just sell viewing access to games at a per diem basis because the home viewing experience — by virtue of tablets, smartphones, iPhones, advanced sports information services, in-running gambling, in-running fantasy sports and social media applications — is increasingly competitive with the game experience, anyway.

Philadelphia 76ers Latest Pro Sports Team to Get It, Look to Hire New Media Expert

Today,  fewer than a dozen of the 124 NFL, NBA, NHL and MLB teams have mobile sports experts on staff at the vice president level, despite the fact that the fan viewing experience is rapidly evolving around their product.

However, a listing that’s circulating on the sports hiring website TeamWorkOnline.com has the industry buzzing that another major franchise is starting to get it.

In a drive led by President of Business Operations Lara Price, the Philadelphia 76ers have started scouting for a director of new media. Reporting to just-promoted VP of marketing Mark Gullett, the new hire will be responsible for fielding mobile sports sponsorship opportunities, and growing the team’s customer databases.

The 76ers say the goal of the position is to drive ticket sales, but the full description reads like something much more. It says that the new hire will implement new media initiatives designed to increase its email database, and improve retention. In addition, there’s development of new forms of online contests and promotion, and extensive work with LinkedIn, YouTube, Facebook and Twitter.

All that speaks to a professional sports team that’s looking for competitive advantage, as the sports viewing experience turns into 360-degree interaction among the fan, the game, and other fans. While the National Hockey League’s New Jersey Devils and Pittsburgh Penguins are doing a better job than most, and the NFL’s Miami Dolphins and Washington Redskins are making some waves, few professional sports teams today really know very much about their Twitter followers, email subscribers or website visitors. All teams can readily tell you the number of followers on their Twitter stream, and anyone can look that number up at any time, but few teams can tell you anything about who those followers are.

If the 76ers successfully improve their database operations, they may be able to eventually tell sponsors that, of the 44,575 followers they have on Twitter, XX percent of those followers are males. Then, through opt-in incentive programs, they may eventually be able to tell sponsors that 7 percent of those males live in zipcodes where the median income makes them likely buyers of luxury vehicles and 2 percent of that 7 percent of males have also indicated they are big fans of Elton Brand and would be open to receive an email invitation to attend a meet and greet (hosted by Brand) to see the debut of the 2013 Lexus. That’s pretty good information, especially if you sell Lexus.

When a pro sports team can do that, it is conceivable that the team will be worth more than teams that can’t, and the 76ers appear interested in adding a staffer who will drive the effort to create that infrastructure.

There’s another upside to the 76ers hiring effort. Today, there are numerous companies innovating new ways for fans to interact at live sporting events and while watching live broadcasts of their favorite team, but barriers to entry are significant. Professional sports teams rarely have go-to visionaries who understand shifting fan viewing behavior,  or how to capitalize on it. Maybe the 76ers will emerge as a proving-ground franchise, if they find the right MSR reader to fill the new gig. Our recommendation? Go for it.