NBA stadium tech reports — NBA West, Southwest Division

Editor’s note: The following team-by-team capsule reports of NBA stadium technology deployments are an excerpt from our most recent Stadium Tech Report, THE HOOPS AND HOCKEY ISSUE. To get all the capsules in one place as well as our featured reports, interviews and analysis, download your free copy of the full report today.

Reporting by Chris Gallo

NBA WEST: Southwest Division

Dallas Mavericks
American Airlines Center
Seating capacity: 19,200
Wi-Fi: Yes, (310 access points)
DAS: Yes

The Dallas Mavericks partnered with Aruba and installed over 310 Wi-Fi access points throughout American Airlines Center over the last year. The upgrades have spelled success with getting fans in their seats, as Dallas sold out their suite plans this season and plans to expand the suites in coming years. The team’s mobile app, available on iPhone and Android, has brought partnerships with services like Uber, allowing fans to enter to win free tickets and rides to the arena all season.

Houston Rockets
Toyota Center
Seating capacity: 18,043
Wi-Fi: Yes
DAS: Yes

Fresh off major upgrades over the last couple years, the Toyota Center remains ahead of most arenas when its comes to connectivity thanks to a Wi-Fi deployment from SignalShare. The Rockets offer a free mobile app, available for Apple and Android devices, with the standard features of promotions, box scores, and ticket information. No confirmation, however, that there is a Wi-Fi AP hidden in James Harden’s beard.

Memphis Grizzlies
FedExForum
Seating capacity: 18,119
Wi-Fi: Yes
DAS: Yes

FedExForum debuted fan-facing Wi-Fi a year ago, and AT&T boosted its Distributed Antenna System last March right in time to host the 2015 NCAA Tournament Sweet 16 games.

New Orleans Pelicans
Smoothie King Center
Seating capacity: 16,867
Wi-Fi: Yes
DAS: Yes

Hosting the league’s All-Star game does have its advantages, as the Smoothie King Center received a significant Wi-Fi deployment from Cisco a year ago. The renovations did not stop there. The Pelicans completed more aesthetic changes, including an expanded ticket office area, to greet fans for the home opener this past fall.

Screen Shot 2015-05-27 at 12.10.15 PMSan Antonio Spurs
AT&T Center
Seating capacity: 18,581
Wi-Fi: Yes
DAS: Yes

The Spurs and Bexar County announced a $101.5 million plan to renovate the AT&T Center. The renovations to the 12-year-old facility are slated to begin this summer, and include a boost in Wi-Fi, better seating, and a new scoreboard. The Spurs already feature mobile apps available on Apple, Android, and Windows devices to keep fans up to date.

NBA stadium tech reports — NBA West, Pacific Division

Editor’s note: The following team-by-team capsule reports of NBA stadium technology deployments are an excerpt from our most recent Stadium Tech Report, THE HOOPS AND HOCKEY ISSUE. To get all the capsules in one place as well as our featured reports, interviews and analysis, download your free copy of the full report today.

Reporting by Chris Gallo

NBA WEST: Pacific Division

Golden State Warriors
Oracle Arena
Seating capacity: 19,596
Wi-Fi: Yes (185 APs)
DAS: Yes

The Warriors have the oldest home court in the NBA as Oracle Arena opened almost a half century ago. The age hasn’t stopped Golden State from making upgrades to the arena in the past few seasons with Wi-Fi and DAS available. (In fact, the Wi-Fi network is currently undergoing upgrade during this season). The Warriors are also out front with beacons, now in the second generation of using the technology to power features like store discounts and seat upgrades. The Warriors also remain one of the recognized leaders in all sports in social media outreach.

Los Angeles Clippers
Staples Center
Seating capacity: 19,060
Wi-Fi: Yes
DAS: Yes

Staples centerWhile the Clippers went through an eventful summer last year, the Staples Center was busy improving the fan experience. The 15-year-old facility completed a new LED sports lighting system to the tune of nearly $7.5 million. The conversion to LED lighting allows the Staples Center to save an estimated $280,000 annually in energy costs. Those savings combined with Wi-Fi and DAS deployment from Verizon, help new owner Steve Ballmer in his pursuit to make the Clippers a championship franchise. (Which will have to wait until next year.)

Los Angeles Lakers
Staples Center
Seating capacity: 18,997
Wi-Fi: Yes
DAS: Yes

While there wasn’t much to cheer about on the court this season, Los Angeles Lakers fans still benefited from sharing the Staples Center with multiple professional franchises. The Wi-Fi and DAS systems are among the best in the NBA, and more improvements are scheduled for the arena. The latest planned renovation is a retractable seating system to help the Staples Center more easily complete almost 150 doubleheader games each year between the Lakers, Clippers, LA Kings, and Sparks.

Phoenix Suns
US Airways Center (Talking Stick Resort Arena)
Seating capacity: 18,422
Wi-Fi: Yes (300+ APs)
DAS: Yes (325 antennas)

Verizon and the Phoenix Suns agreed to a long-term extension this fall to make the arena fan-friendly for years to come. Verizon plans to install beacons, and allow fans to keep tickets and arena credit in a “wallet” directly on their mobile devices. The upgrades will coincide with a name change of the arena. A Phoenix-area tribe purchased the naming rights in December. With its new moniker, Talking Stick Resort Arena will take over the rights from the US Airways for the 2015-16 season.

Sacramento Kings
Sleep Train Arena
Seating capacity: 17,317
Wi-Fi: Yes (90+ access points)
DAS: Yes

The Sacramento Kings broke ground on their new $477 million downtown arena this fall. The franchise plans to open the new arena in time for the 2016 season, and to make a splash in stadium technology. The Kings are aiming to have more per capita connectivity than the 49ers’ Levi’s Stadium. Bold. And to prepare for the new arena, Sacramento is using the aging Sleep Train Arena to experiment with new technologies. In limited pockets, the Kings took advantage of their partnership with SignalShare to make the team app more location-specific and gather data of fans’ habits that will be useful for the opening of the new arena.

NBA stadium tech reports — NBA East, Southeast Division

Editor’s note: The following team-by-team capsule reports of NBA stadium technology deployments are an excerpt from our most recent Stadium Tech Report, THE HOOPS AND HOCKEY ISSUE. To get all the capsules in one place as well as our featured reports, interviews and analysis, download your free copy of the full report today.

Reporting by Chris Gallo

NBA EAST: Southeast Division

Atlanta Hawks
Philips Arena
Seating capacity: 18,118
Wi-Fi: Yes
DAS: Yes

Philips Arena features a different kind of video board this season. The court. That’s right, the Hawks are using a 3D projection system to display video on the hardwood and create an experience fans can’t find anywhere else. Atlanta can even use the projection system to bring tweets and Instagram posts from fans on the floor. Imagine seeing your selfie on the court, how cool is that?

The experience is even better after Boingo Wireless outfitted the 16-year-old facility with Wi-Fi and a robust neutral DAS system. The upgrades couldn’t have come at a better time given how the Hawks are performing on the court this season.

Charlotte Hornets
Time Warner Cable Arena
Seating capacity: 19,077
Wi-Fi: Yes (120+ antennas)
DAS: Yes (524 antennas)

With a not-so new name, the Charlotte Hornets continue to benefit from having a cable giant’s name on the front of their arena. The franchise plans to make Time Warner Cable Arena a bigger attraction in the future, and it should have no trouble as the city of Charlotte approved an estimated $33 million renovation project over the next decade. The buzz is indeed back.

Miami Heat
American Airlines Arena
Seating capacity: 19,600
Wi-Fi: No
DAS: Yes

The Miami Heat depend on a powerful Distributed Antenna System (DAS) to keep fans connected during home games at American Airlines Arena. There’s no fan-facing Wi-Fi in the arena yet, but it’s something the franchise is considering for the future, possibly first in a new bar/gathering area attached to the arena. Despite losing LeBron James to free agency, fans are still finding their ways to games, as the Heat rank in the top 10 in the league in attendance this season.

Orlando Magic
Amway Center
Seating capacity: 18,846
Wi-Fi: Yes
DAS: Yes

Orlando Magic in action at Amway Center. Credit: Orlando Magic

Orlando Magic in action at Amway Center. Credit: Orlando Magic

Only in its fifth year, the Amway Center is still one of the newest arenas in the NBA. Orlando partnered with AmpThink last year to give its Wi-Fi and DAS coverage a boost. This season, the Magic have joined forces with Chase and E15 Group to be one of the first NBA teams to incorporate Apple Pay into their home arena. Fans were able to make concessions and retail purchases from their phones throughout the arena.

Washington Wizards
Verizon Center
Seating capacity: 20,356
Wi-Fi: Yes
DAS: Yes

Mobilitie brought upgrades to the Verizon Center’s Wi-Fi and DAS systems over the past year, and it’s helping the Wizards connect with fans. Already with free iPhone and Android mobile apps, the Wizards released a native iPad app to help encourage fans to use the franchise’s digital ticketing system. And as a unique thank you to fans, the Wizards placed over 3,000 names of season ticket holders in the baseline logo of the Verizon Center’s court. Nice touch, Wizards.

NBA stadium tech reports — NBA East, Central Division

Editor’s note: The following team-by-team capsule reports of NBA stadium technology deployments are an excerpt from our most recent Stadium Tech Report, THE HOOPS AND HOCKEY ISSUE. To get all the capsules in one place as well as our featured reports, interviews and analysis, download your free copy of the full report today.

Reporting by Chris Gallo

NBA EAST: Central Division

Chicago Bulls
United Center
Seating capacity: 20,917
Wi-Fi: Yes
DAS:Yes

The Chicago Bulls are atop the NBA in attendance this season, as the United Center benefits from recent upgrades from AT&T. These upgrades included an estimated 400 Wi-Fi antennas to keep Bulls and Blackhawks fans connected. And recently, Chicago Mayor Rahm Emanuel and United Center owners announced construction of a new, standalone office building next to the United Center.

The office building will house Blackhawks and Bulls’ employees, as well being the home for retail stores for both teams and a variety of restaurants. The space will encourage more economic development and be a draw for fans before and after games.

Cleveland Cavaliers
Quicken Loans Arena
Seating capacity: 20,562
Wi-Fi: Yes
DAS:Yes

After welcoming home LeBron James, the Cleveland Cavaliers are working to make the Quicken Loans Arena more social in 2015. The arena partnered with TigerLogic Corp. to install four corner board social media displays. TigerLogic’s Postano Platform shares updates from fans and advanced statistics during games.

The Cavaliers estimate an average of 20,000 posts per game are being shared, and connecting to the system is easier for fans with Verizon Wi-Fi and DAS throughout the arena. Plus, owner Dan Gilbert unveiled a new 5,500-square-foot LED HD scoreboard at the beginning of the season. With one of the best players in the NBA and arena upgrades, no wonder Cleveland’s attendance is up almost 20 percent from last year.

The Palace at Auburn Hills. Credit all photos, Palace at Auburn Hills (click on any photo for a larger image).

The Palace at Auburn Hills. Credit all photos, Palace at Auburn Hills (click on any photo for a larger image).

Detroit Pistons
The Palace of Auburn Hills
Seating capacity: 21,165
Wi-Fi: Yes
DAS:Yes

At a home game in March 2015, lots of Pistons fans found themselves with a dilemma. With the Pistons on the floor and the Michigan Wolverines making a deep NCAA Tournament run, fans wanted to watch both games. No problem, thanks to 238 Wi-Fi access points and DAS throughout The Palace of Auburn Hills. Outfitted by Ericsson, Detroit’s network carried over 450 GB of traffic at the home game last March with fans seamlessly streaming video from their phones. The Pistons also have a mobile app featuring beaconing technology for in-game discounts, a streaming radio broadcast, and digital menu boards. The Palace certainly lives up to its name of royalty when it comes to stadium connectivity.

Indiana Pacers
Bankers Life Fieldhouse
Seating capacity: 18,165
Wi-Fi: Yes, 346 access points
DAS:Yes

Now with a full deployment from SignalShare, Bankers Life Fieldhouse is a clear example of how Wi-Fi can benefit everyone – fans, sponsors, and the franchise. When the Pacers were making another deep playoff run last season, RetailMeNot sponsored the SingalShare Wi-Fi network delivering fans downloadable coupons for a free milkshake at a near by Steak ‘n Shake. A sponsor sees a return on their investments, the Pacers bring in more revenue, and fans feel rewarded for being at the game.

With multiple events hosted at the arena including Disney on Ice, WNBA’s Indiana Fever home games, and the Big 10 women’s and men’s conference basketball tournaments, there’s plenty of fans coming in and out of the arena. The Pacers personnel are able to observe fans’ habits and use that information to make much more relevant offers to them in the future. The team’s official app for both iPhone and Android has also increased in functionality with 346 Wi-Fi access points throughout the arena courtesy of Extricom.

NBA stadium tech reports — NBA East, Atlantic Division

Editor’s note: The following team-by-team capsule reports of NBA stadium technology deployments are an excerpt from our most recent Stadium Tech Report, THE HOOPS AND HOCKEY ISSUE. To get all the capsules in one place as well as our featured reports, interviews and analysis, download your free copy of the full report today.

Reporting by Chris Gallo

NBA EAST: Atlantic Division

Boston Celtics
TD Bank Garden
Seating capacity: 18,624
Wi-Fi: Yes DAS:Yes

The “new” TD Garden unveiled the first signs of a 2-year $70 million renovation project this past fall. Renovations include new concessions, touch-screen directory displays on the concourses, and Cisco’s Connected Stadium Wi-Fi and StadiumVision for digital displays. As TD Garden turns 20 years old, it’s maturing to connect fans better than ever before.

The Celtics are co-tenants with the Boston Bruins, and the two storied franchises share over 400 Wi-Fi antennas throughout the Garden. The Bruins are even placing Wi-Fi hot spots in the boards around the ice during hockey games. And Celtics and Bruins fans can easily find food and beverage locations using the TD Garden app. Phase II of the renovation will tip off this summer.

Screen shot 2015-04-14 at 9.41.05 AM
Brooklyn Nets
Barclays Center
Seating capacity: 17,732
Wi-Fi: Yes DAS: Yes

With rumors swirling that majority owner Mikhail Prokhorov plans to sell the team, the Brooklyn Nets still call one of the most connected arenas in all of sports home. With Wi-Fi, DAS, and Cisco’s StadiumVision products (including StadiumVision Mobile, which brings live action to handheld devices), Nets fans are already well connected at home games.

This season Brooklyn is bringing fans even closer, as the Barclays Center is one the first NBA arenas to experiment with beaconing technology. The Barclays Center is using beacons to communicate and keep fans engaged at all times. For example, as fans enter the arena, the beacons can alert them of seat upgrades at discounted rates. In its third year of existence, the Barclays Center continues to make noise in stadium technology.

New York Knicks
Madison Square Garden
Seating capacity: 19,812
Wi-Fi: Yes DAS: Yes

Despite only turning in nine wins by the end of January, the New York Knicks still ranked in the top five in attendance in the NBA. A big reason why is the Knicks’ legendary home, Madison Square Garden. The second oldest arena in basketball knows its will always be an attraction for fans. And fresh off a $1 billion dollar renovation that boosted LTE-DAS and Wi-Fi access, Madison Square Garden was again in the national spotlight, hosting this year’s 64th NBA All-Star Game.

Philadelphia 76ers
Wells Fargo Center
Seating capacity: 20,328
Wi-Fi: Yes DAS: Yes

Entering its 19th year, the Wells Fargo Center is prepared to make renovations to keep Sixers’ and Flyers’ fans happy. As the majority owner of the franchise, Comcast is slated to release boosted Xfinity Wi-Fi signals and hot spots throughout the arena in 2015. More improvements that include a refresh of club and suite levels, and wider concourses are rumored for 2016.

Toronto Raptors
Air Canada Centre
Seating capacity: 19,800
Wi-Fi: Yes DAS: Yes

After being selected to host the 2016 NBA All-Star Game, Air Canada Centre is on tap to get more renovations. Tim Leiweke, president and CEO of the Maple Leaf Sports and Entertainment Ltd. group, estimates to spend around $40 million to enhance the Raptors’ and Maple Leafs’ home arena. Upgrades to both Wi-Fi and DAS, plus the third scoreboard since the arena has opened in 1999, are listed as major enhancements. With the Raptors on pace to make the playoffs for the second consecutive year, the improvements will be welcomed.

Analysis: NBA, NHL teams getting into Wi-Fi without single league-wide strategy

So who needs a league-wide stadium networking strategy, anyway? Neither the NBA nor the NHL has such a beast, but it doesn’t seem to be stopping the deployment of fan-facing Wi-Fi services that now reach almost every NBA arena and almost two-thirds of NHL venues.

The two biggest leagues for professional indoor sports in the U.S. may share a lack of a single, public league-wide networking strategy, but they also share a similarity that may make such strategies unattainable, even if they existed. Namely, because the venues that the teams play in are almost always used for multiple purposes – like concerts and other events – it’s hard for one league or one team to exert control over what goes on inside.

But even though there’s no single-item menu for bringing wireless technology to stadiums, that doesn’t mean the leagues aren’t helping teams find the best ways forward. According to Michael Gliedman, senior vice president and chief information officer for the NBA, he and his IT experts are constantly meeting with all the teams in the league, sharing contract information and best-practices to ensure that NBA arenas are “as wireless as they can be.”

Screen Shot 2015-03-27 at 4.38.32 PMAnd in a quick interview with the NHL’s boss, the same impression came across: that the leagues may not be dictators, but they are doing lots of behind-the-scenes work to ensure the fan experience doesn’t get disconnected.

The “we’re just a tenant” point was made to us directly by NHL commissioner Gary Bettman, during his live visit to the Coors Light Stadium Series game between the San Jose Sharks and the Los Angeles Kings at Levi’s Stadium in February. In a great non-answer answer, when we asked Bettman directly if there was a league- wide plan to bring Wi-Fi to all stadiums, he answered, “All our arenas are being upgraded [from a technology standpoint]. From bigger video boards to Wi-Fi we know our fans want what they want, when they want it.”

In other words: Gary gets it, but you’re not going to get him to issue any kind of Roger Goodell edict for league-wide Wi-Fi that still hasn’t happened, three years after it was said. He’s too smart to pin himself down like that. But with 19 out of its 30 arenas already having free fan-facing Wi-Fi, and more on the way, Bettman and the NHL are making pretty good progress when you consider that the league doesn’t have as much income as the other large U.S. pro sports.

NBA Wi-Fi getting more publicity

Editor’s note: This analysis is part of our new Stadium Tech Report HOOPS AND HOCKEY ISSUE, available for free download. In addition to this story it contains additional profiles and team-by-team tech capsules for all 30 NBA teams. Download your copy today!

On the hoops side, in a recent phone interview with MSR Gliedman said that while the NBA “has never published a ‘you have to do this’ menu,” he and his office are engaged with teams on multiple levels, from reviewing carrier contracts to offering best-practices advice on new technology and how-to on deployments. But like the NHL, since many of its teams play in venues with multiple tenants, the final decisions on tech deployments like Wi-Fi networks rests with the teams themselves.

Screen Shot 2015-03-27 at 4.38.39 PMWith 24 out of the NBA’s 29 venues already wired for Wi-Fi, the need for an overarching “strategy” for wireless deployment may already be a moot point. On the promotion side, things have improved a bit from last year, when our look at NBA stadium Wi-Fi found that while many stadiums had Wi-Fi, only a few had any information about it on their team websites.

As the calendar changed to 2015, almost half of the teams with Wi-Fi now have some kind of information about the service on their team web pages, although only six teams (representing five facilities) have a note about Wi-Fi in the all-encompassing “A-Z guides” that are probably the first place a lot of fans would look for such info. While the lack of online information about Wi-Fi in NBA stadiums is still puzzling, we’ve also come to the conclusion that it may not matter that much if teams have in-arena promotions for the Wi-Fi services. One message on the arena big screen, for example, is probably a lot more effective at getting fans connected than any web page item.

Upside and downside of the scattered approach

While it’s easy to point to the hundreds of millions in revenue dollars generated by Major League Baseball’s unified digital and stadium-networking approach as a barometer of success, there may be a lot of benefit in letting individual teams chart their own paths when it comes to in-building networks and the digital access that follows. Even the limited look at the league-wide deployments found in our most recent profiles sees four completely different ways of reaching toward the same goal, of using wireless networks to build an improved fan experience that can also be tapped for more granular marketing data.

Screen Shot 2015-03-27 at 4.44.11 PMSince no single technical or software platform has yet established dominance in the stadium Wi-Fi, DAS or stadium app marketplaces, the competition right now can only benefit stadium owners and operators, since it increases the choices available while keeping pricing down. The flip side of that equation is that venue owners and operators need to arm themselves with either better education or a qualified partner to help sift through the choices to find one that makes fiscal sense, as well as the capability to handle the still-growing demand for wireless data bandwidth, which as of yet shows no signs of plateauing.

With any luck, the information side is one place where we can help, with our stadium profiles and other supplemental reports like our annual State of the Stadium survey, which once again this year will be delivered at the SEAT Conference, this year in July right here in San Francisco. In addition to our quarterly reports we have some other projects in the works, including a focused report on beaconing technology, which is rapidly finding converts for its ability to hyper-locate digitally connected fans. Stay tuned to the MSR website and sign up for our email newsletter to make sure you don’t miss anything. And if you have a story to share, by all means give us a holler so that others can learn from your successes, as well as from your lessons learned along the way.