Wi-Fi scores like Villanova during Final Four at Alamodome

Confetti rains down from the scoreboard after Villanova beat Michigan in this year’s Final Four championship game at the Alamodome in San Antonio, Texas. Credit all photos: Paul Kapustka, MSR (Click on any photo for a larger image)

SAN ANTONIO, Texas — The new and temporary Wi-Fi networks inside the Alamodome were as hot as national champion Villanova Monday night, with many speedtest marks in the 50-60 Mbps range for both download and upload throughout many points in the stadium.

We’ll have more details and perhaps some final tonnage numbers coming soon, but before we crash late night here in the Alamo city, where Mobile Sports Report was live in attendance at Monday night’s championship game of the NCAA Men’s Basketball Tournament, we wanted to share some impressive stats we saw while logging numerous steps up and down the sections of the venerable Alamodome before and during Villanova’s 79-62 victory over Michigan.

It was a pretty packed house with 67,831 in attendance Monday night, and for Wi-Fi it really was a tale of two networks: One, for the fixed or permanent seating in the football-sized facility, and another for the temproary network that serviced the wide expanse of floor seating brought in by the NCAA for its crown jewel event of men’s hoops. With about 200-plus Wi-Fi APs serving the closest seating sections, we still saw some super-healthy speedtest readings, like one of 55.9 Mbps download and 58.7 Mbps upload in the north stands in row DD, just past the band section and media sections behind the north hoop.

A good look at the court from the north end on the 300 level concourse

At center court on the side where the network broadcast teams sit, we got a speedtest of 34.3 Mbps down and 34.3 Mbps up in row JJ of section 112. Since we thought we heard Jim Nantz calling our name during pregame activities we scrambled down to row J, but Jim was called away before we could confirm his question. Instead we took a speed test there in the celeb seats and got an official mark of 1.65 Mbps / 7.61 Mbps, but did see a 10 Mbps download mark appear on a second test before the speedtest app encountered an error.

As far as we could tell, whatever designer and deployer AmpThink did for the on-floor seats it seemed to work pretty well. But as we are writing this that network is being dismantled, perhaps not to be used again until next year’s men’s Final Four, scheduled to take place at U.S. Bank Stadium in Minneapolis.

Handrail enclosures and Gillaroos

Up in the permanent seats, the network AmpThink installed during a permanent renovation of the Alamodome earlier also performed well, even in some of the hardest places to reach. At the top of the lower-bowl seating section, where MSR took a peanut break in the first half (since our media seat was, ironicially, the only place in the stadium where we couldn’t get any kind of a Wi-Fi connection) we got a mark of 65.6 Mbps / 62.5 Mbps.

A handrail Wi-Fi AP enclosure in one of the higher seating sections.

But even when we climbed into serious nosebleed country — and we do mean climb since the Alamodome has no escalators anywhere for fans — we still got good Wi-Fi connectivity, thanks in part to some handrail AP enclosures we saw above the VOMs leading to the top-section seats, and some Gillaroo antennas on the upper back walls pointing down. Above the VOM leading to section 343 in the stadium’s northwest corner we got a mark of 30.5 Mbps / 20.8 Mbps, and up near the roof in row 22 of section 342 we still got a mark of 17.5 Mbps / 9.84.

Other places where coverage really shined was in the stairwells and on the concourses; along the top-level 300 section concourse we got a pregame mark of 57.1 Mbps / 58.2 Mbps even as crowds chanting “Go Blue!” and “Nova Nation!” made traffic an elbow-to-elbow affair. In another stairwell, we stopped to catch our breath and got a speed test of 64.9 Mbps / 68.2 Mbps.

Overall, the permanent and temporary networks seemed to have performed well under the pressure of a bucket-list event, the kind where fans roam the concourses during pregame with phones overhead, taking videos to be shared later. According to Nicholas Langella, general manager for the Alamodome, preliminary reports said there were 12,500 unique connections to the Wi-Fi during Saturday’s semifinal games and another 12,300 connections during Monday’s championship game. On the DAS side of things, AT&T reported 2 terabytes of data used on their network during Saturday’s semifinals, and another 1.1 TB used during Monday’s game. We are still waiting for other carriers to report DAS numbers, as well as for final total Wi-FI usage numbers. For now enjoy some more photos from our visit.


Approaching the Alamodome from the freeway

A good look at how the NCAA floor seats extend out in the end zone area

Another look at the floor seating sections, this time along courtside

Courtside is selfie city

Gillaroos on overhangs in the permanent seating section

Zoomed in for a good look at the court

The human eye view from the same spot

Picture taking is the primary activity pregame

In case you forgot which event you came to see

SEAT founder launches venue business-strategy firm

Christine Stoffel

Christine Stoffel, founder of the popular SEAT conference, has banded together with some top sports & entertainment industry executives to form The Executive Advocates (TEA), a venue business-strategy consulting firm with a wide menu of potential services.

Joining Stoffel in the founding of TEA are partners Katee Panter and Douglas Moss; Denise Taylor, CIO for Westfield Inc., will serve as an advisory board member to TEA.

The 20-year technology veteran Panter, who was most recently senior vice president of enterprise technology for New York icon venue Madison Square Garden, said in a prepared statement that “TEA’s mission will enable businesses to derive value from their people and technology investments.” According to the press release announcing the firm, TEA’s service offerings include: executive recruitment and placement, strategic technology roadmap consulting, tech solution and design, real estate-technology project management and financial oversight, all based on “insights & research from years of technical and executive leadership.”

“TEA are the voices of industry leaders and venture backed company Chief Marketing Officers brought together to support organizations with transparency, integrity and candor,” said Stoffel, in a prepared statement. “We are championing the drive for excellence from the top down, in every organization starting with executive recruitment through providing consultancy expertise on experiential technology solutions and design. It’s exciting to bring these offerings to our industry peers, colleagues and friends across the globe with this talented group.”

Venue consulting firms on the rise

Moss, a 30-year veteran of the sports and entertainment industry, has a resume that includes serving as president of the Buffalo Sabres, Phoenix Coyotes and International Hockey League, senior vice president of business operations for the Anaheim Ducks and president of Madison Square Garden Network.

“I look forward to be working with [the TEAM team] and our colleagues around the globe as we continue of journey of connecting technology, business and people,” Moss said.

The launch of TEA follows another recent high-profile gathering of minds in the venue consulting arena. A firm called 27/17 Innovations was formed by former Corning and IBM executive Todd Christner, calling itself in part “a firm focused on the end-user experience as the sustainable source of competitive differentiation, regardless of industry.” May the battles for RFPs begin!

Gold-medal wireless discovered at PyeongChang Winter Olympics

When I saw Chloe Kim’s now-famous “hangry” tweet hit the Internet, I wasn’t so much amazed that an Olympic athlete would tweet in the middle of competition — I was more stunned that on a ski hill she could tweet, obviously without any connectivity issues.

In winning the snowboard halfpipe competition Kim became one of the new popular stars of the recent Winter Olympics in South Korea, backing up her shredding skills with an adept mastery of Twitter. But her simple ability to connect while at a somewhat remote mountainside location may have been another victory for one of the Olympics’ undersung heroes, the apparent gold-medal connectivity that was in place at just about every venue involved in the PyeongChang fortnight, according to an on-the-scene witness.

Wi-Fi antenna spotted on the PyeongChang Olympics ski slopes. Credit all photos: MSR Field Scout (click on any photo for a larger image)

According to an anonymous “field scout” for Mobile Sports Report, there was solid cellular and Wi-Fi connectivity in place all around the PyeongChang Olympics, including slopeside at skiing events. Our scout, who spent a lot of time in the alpine competition area, said he had great connectivity wherever he went around the courses, even at places that weren’t special spectator areas.

“There was never a point when I was on the mountain that I couldn’t make a FaceTime call,” said our scout, who is someone who knows well the issues of bringing connectivity to large sports venues. Our scout also said there was solid Wi-Fi connectivity on all PyeongChang buses for the Olympics, and that all other venues he visited (including the sliding venue) there was “rock-solid Wi-Fi” and/or speedy cellular to keep mobile devices connected.

In telecom circles, it’s well known that South Korea has world-leading Internet connectivity in general, and a speedtest from one of our scout’s hotel rooms shows that without need for much further explanation.

But the wireless connectivity at the Olympics seems to have been a priority, one that our scout found without a flaw except for one event — the closing ceremony.

Wired line speedtest from Korea. Credit: MSR field scout

“In the stands [at the closing ceremony] I couldn’t get any connection at all,” our scout said.

Perhaps the stadium’s black hole had something to do with the reported Internet attack at the opening ceremonies, which reportedly caused issues with the public Wi-Fi services.

Korean telecom provider KT was the official telecommunications partner for the PyeongChang games, and according to various press releases we found online, it was partnering with Intel and the South Korean government to test some so-called “5G” deployments at the games. But so far we haven’t seen or heard of any other real-world experiences with the wireless connectivity there, so if there are any other “field scouts” who have stories to add, let us know!

Cell tower gear on ski slopes at PyeongChang games.

More Wi-Fi gear spotted atop ski course infrastructure.

San Antonio Spurs refresh mobile app with new features from YinzCam

Screen shot of new app design for the San Antonio Spurs. Credit: YinzCam

The San Antonio Spurs announced a new version of the team’s mobile app, which includes new features both for fans attending Spurs home games at AT&T Center as well as for fans following the team remotely. The new features were added to the app by developer YinzCam, which also designed previous versions of the team’s app.

According to YinzCam and the Spurs, a new interface designed for clarity and faster navigation will help fans find new features like blue-dot wayfinding (available only for Apple iOS devices) as well as new interactive maps available for both iOS and Android devices. Another update is the inclusion of on-demand replays for fans at AT&T Center, with four different camera angles to choose from, according to YinzCam.

In a nod toward a trend of team and stadium apps adding more attendance-specific services, the new version of the Spurs app will inlcude a “Season Ticket Member Club,” which the Spurs and YinzCam said will provide special offers and discounts, as well as the ability for season ticket holders to have single sign-on access to Ticketmaster’s account manager, which they can then use to digitally manage their tickets.

What’s not clear is if this update is an addition to an update YinzCam was scheduled to provide to the Spurs in the wake of a 2015 deal with the NBA under which YinzCam was to redesign 22 NBA team apps, including the Spurs’. Since that deal several teams have replaced YinzCam with a competitor — the Minnesota Timberwolves, the Utah Jazz and the Charlotte Hornets are all currently working with VenueNext to deliver their team apps. The Orlando Magic are also a VenueNext client, the first NBA team to pick that developer.

YinzCam, however, still claims to have developed 21 of the NBA team apps in use this season, including apps for the following teams: Atlanta Hawks, Brooklyn Nets, Boston Celtics, Chicago Bulls, Cleveland Cavaliers, Denver Nuggets, Golden State Warriors, Houston Rockets, Indiana Pacers, LA Clippers, LA Lakers, Memphis Grizzlies, Milwaukee Bucks, New Orleans Pelicans, New York Knicks, Oklahoma City Thunder, Philadelphia 76ers, Phoenix Suns, Toronto Raptors and the Washington Wizards. The Sacramento Kings and the Miami Heat use apps designed by Built.io, another newcomer in the stadium and team-app market. This year the Detroit Pistons turned to Venuetize for their team app in their new home, Little Caesars Arena. According to this release Venuetize also helped design the new app for the Portland Trailblazers. The Dallas Mavericks’ team app is supplied by Tixsee.

Average per-fan Wi-Fi use total jumps again at Super Bowl 52

Seen in the main concourse at U.S. Bank Stadium: Two IPTV screens, one Wi-Fi AP and a DAS antenna. Credit: Paul Kapustka, MSR

After a year where the actual amount of average Wi-Fi data used per connected fan at the Super Bowl dropped, the trend of more data used per fan reversed itself again to a new peak at Super Bowl 52, with an average total of 407.4 megabytes per user.

Even though the number of unique connections to the Wi-Fi network at U.S. Bank Stadium for Super Bowl 52 also increased to a record 40,033 users (according to the official statistics compiled by Extreme Networks), the jump from 11.8 terabytes of Wi-Fi data used at Super Bowl 51 to 16.31 TB used at Super Bowl 52 pushed the average per-user number to the top, surpassing the 333 MB per user number from Super Bowl 51, as well as the 370 MB per user mark seen at Super Bowl 50.

While this statistic has not ever been called out by the Extreme Networks Super Bowl compilations, we here at MSR think it is a vital mark since it shows that even with more users on the network those connected users are still using more data. That means that IT departments at venues everywhere should probably still plan for no letup in the overall continued growth in demand for bandwidth at large-venue events, especially at “bucket list” events like the Super Bowl.

Last year we guessed the drop in per-user totals from Super Bowl 50 to Super Bowl 51 might have been due to a larger number of autoconnected users, but we never got an answer from the Extreme Networks team when we asked that question. At U.S. Bank Stadium there was also an autoconnect feature to the Wi-Fi for Verizon Wireless customers, but it didn’t seem to affect the per-user total mark.

BNP Paribas Open serves up new app from YinzCam

Screen shot of new BNP Paribas Open app from YinzCam.

The BNP Paribas Open, one of the premier stops on the professional tennis tour, has tapped YinzCam to provide a new app for this year’s event that includes support for a wide range of services including ticket purchases, wayfinding, transportation to and from the venue, and a schedule of matches.

The new app, available for iOS and Android devices, is the first tennis-venue app for YinzCam, whose market-leading list of customers is mainly in U.S. professional sports, including the NHL, the NFL and the NBA. Reflecting YinzCam’s historic excellence in providing content to mobile apps, the BNP Paribas Open app will include biographies and photos for the more than 200 women and men players from the WTA and the ATP World Tour. According to YinzCam, the app will also support live scoring and real-time match results.

Probably one of the more important features to fans at the Indian Wells Tennis Garden, the tournament’s host venue, is the interactive map, which provides information on food and beverage options as well as other services (restrooms, ticket offices, etc.) as you scroll through the map. YinzCam said the app also has a chatbot to answer questions, though when we tried asking it “will Roger Federer win?” it asked us to rephrase the question because it didn’t understand.

As previously reported by MSR, the Indian Wells Tennis Garden is well covered for Wi-Fi with a network using gear from Ruckus; apparently, the new app replaces the previous app developed by The App Company of Palos Verdes Estates, Calif.