Twins to test VR for fans at Target Field

The Minnesota Twins will test virtual reality content for fans at a July 29 game at Target Field. Credit all photos: Minnesota Twins

The Minnesota Twins will test virtual reality content for fans at a July 29 game at Target Field. Credit all photos: Minnesota Twins

The Minnesota Twins are partnering with SuperSphere VR to offer 5,000 fans the chance to “virtually” walk with a Twins player onto Target Field. On the July 29 test run, the Twins plan to distribute Google cardboard style virtual reality (VR) viewers to the first 5,000 attendees of the night’s game against the Chicago White Sox. The VR viewer offers users a low-cost means of experiencing VR by placing their phones inside a foldable cardboard headset shaped like a pair of binoculars.

Chris Iles, Senior Director of Content for the Twins, sees this promotion as an excellent way to engage with fans. “It’s giving fans the opportunity to do something they’ve never done before, and we think it will enhance their ball park visit.” Iles went on to explain that enhancing fan engagement is a major, organization-wide goal for the Twins.

Demo spurs another demo

According to Iles, the Twins began exploring VR after seeing a demonstration of the technology at a spring training showcase with Major League Baseball Advanced Media.

Panoramic views are possible with VR technology

Panoramic views are possible with VR technology

Iles and the Twins “saw some potential for using virtual reality to bring fans closer to the game.” After seeing the demo and experimenting with the tech themselves, the Twins got in touch with SuperSphere VR to develop the upcoming VR experiment for Twins fans. SuperSphere VR specializes in VR content production for many applications, including sporting events.

The Twins’ VR content will be distributed to fans at the game only, using a geofencing feature within the MLB Ballpark app. Once fans check in through the Ballpark app they will be able to access the VR content on their phones. Iles expects the content will be made available to all fans, inside or outside the park, through the app later on.

The VR experience will be prerecorded on this first go-around in order to reduce the technical complexity of content delivery. “For this first foray,” Iies said, “we wanted something a little more controlled. That way we can confidently deliver that great experience.”

The Twins VR deployment may be the beginning of broader VR use for the organization. However, it’s still tough to say how VR is going to fit into a broader fan engagement strategy. For now, the Twins are among the first MLB franchises to explore the possibilities presented by VR for fan engagement on the day of the game.

Christopher Meier is an intern for Mobile Sports Report.

Yankee Stadium offers food ordering and delivery via VenueNext app

Home screen for VenueNext app for Yankee Stadium. Photo: Paul Kapustka, MSR

Home screen for VenueNext app for Yankee Stadium. Photo: Paul Kapustka, MSR

Fans in some areas of Yankee Stadium this year can now order food and beverages for in-seat delivery, thanks to a new stadium app developed with technology from VenueNext, the app developer behind the San Francisco 49ers’ Levi’s Stadium app.

Though the app isn’t part of the Major League Baseball official and approved game-day and stadium apps, it does offer most of the bells and whistles VenueNext developed for the Levi’s Stadium app, including digital ticketing, live wayfinding maps and public transit information. According to John Paul, the CEO of VenueNext, the food ordering option is now available to approximately 10,000 seats in the 54,251-seat Yankee Stadium, home of the New York Yankees and also the home to Major League Soccer’s New York City Football Club, which also uses the new app.

The VenueNext app comes courtesy of a deal struck last year between Legends Hospitality and VenueNext, to use VenueNext app technology at Yankee Stadium and at AT&T Stadium, home of the Dallas Cowboys. The Yankee Stadium app from Legends is the third major-league sport to use VenueNext technology to support in-seat food and beverage delivery, following the Niners’ app at Levi’s Stadium and an app for the Orlando Magic at Amway Center that debuted during the present NBA season.

App page showing in-seat food ordering and delivery option

App page showing in-seat food ordering and delivery option

In a phone interview with VenueNext’s Paul, he said that in Orlando the Magic started out with limited in-seat delivery, ramping up to offering it in the full lower bowl of Amway Center by the end of the regular season. According to Paul, the Yankees are using Aruba beacons to facilitate the wayfinding feature of the VenueNext app maps, and are using VenueNext’s Kezar ticket scanners to support digital ticketing. The Yankee Stadium app, however, does not yet support the ability to order food for express pickup at concession stands, Paul said.

No official word on Wi-Fi or MLBAM apps

The emergence of a VenueNext app that delivers capabilities not found in the so-called Official Yankee Stadium App raises some questions about whether or not the Yankees are playing ball with Major League Baseball Advanced Media’s strategy of having one single app for every MLB ballpark. MLB’s Ballpark app, for example, at Yankee Stadium offers “mobile check-in, social media, offers, rewards and exclusive content,” according to MLB. That’s a little bit different than the version of At Bat offered for the San Francisco Giants, which offers mobile ticketing support, seat upgrade options, and mobile food ordering. Other versions of Ballpark, for example for the Chicago Cubs and the Washington Nationals, offer fewer options. But as far as we know, there are no other MLB teams with a companion app like the VenueNext app for Yankee Stadium.

For both the Yankees and the Giants and all other teams, the MLB’s At Bat app offers live MLB content for a fee.

Yankee Stadium stadium map in the app

Yankee Stadium stadium map in the app

There is also no link to the new VenueNext app from the Yankees’ team website, and the VenueNext app does not contain any live content or replay options, features found on both the Niners’ and Magic’s apps from VenueNext. The Yankees have not yet replied to requests for information about the app and whether or not there is any public-facing Wi-Fi yet in Yankee Stadium.

Though MLBAM spent some $300 million last year to bring Wi-Fi and cellular DAS deployments to all MLB stadiums, Yankee Stadium was never confirmed to have had public Wi-Fi installed. Repeated requests to MLBAM asking about the Wi-Fi situation at Yankee Stadium have also not been returned.

S.F. Giants add more Wi-Fi, ‘virtual reality experience’ to AT&T Park for 2016 season

The view from AT&T Park's left field corner. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

The view from AT&T Park’s left field corner. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

The first ballpark to bring Wi-Fi to its fans is still padding its networking lead, as AT&T Park will have 543 new or upgraded Wi-Fi access points for the 2016 season, according to the San Francisco Giants.

Most of the new APs are of the under-seat variety, completing the team’s three-year plan to put more APs under seats to increase network density and capacity. According to Bill Schlough, senior vice president and chief information officer for the Giants, the park now has a total of 1,628 Wi-Fi APs, the most of any MLB stadium and more than most big football stadiums as well. With 78.2 terabytes of data used during the baseball season and another 20+ TB used during other events, Schlough said AT&T Park’s Wi-Fi network carried more than 100 TB of data in calendar 2015.

Since it’s an even year, the Giants expect to win the World Series again, so the action on the field should be pretty good. If you want to leave reality, however, the Giants can accomodate you in that realm this season with the addition of a “virtual reality experience” at the team’s @Cafe social media spot, located on the concourse behind the left-field bleachers.

Since it's an even year, does that mean another one of these is on order for the Giants?

Since it’s an even year, does that mean another one of these is on order for the Giants?

According to the Giants, fans can be “transported” to Scottsdale Stadium to view practice from spring training, or they can see views from the AT&T Park field, the batting cages and “even Sergio Romo’s car” through a VR headset.

The Giants said fans will also notice an upgrade to the stadium’s LED ribbon boards, which circle the park on the facings of the upper decks. The new Mitsubishi screens, the Giants said, offer 150 percent more pixels than their predecessors, meaning that you might not need those reading glasses to get stat updates or read advertising messsages.

On the DAS side of things, AT&T Park finally has all four major U.S. wireless carriers on its in-house cellular network, with the DAS and Wi-Fi serviced by 13 1-Gbps backbone pipes from AT&T.

Betting the Under: Putting Wi-Fi antennas under seats is the hot new trend in stadium wireless networks

White box at bottom is one of the under-the-seat Wi-Fi access points at AT&T Park. Photo: Paul Kapustka, MSR (click on any photo for a larger image)

White box at bottom is one of the under-the-seat Wi-Fi access points at AT&T Park. Photo: Paul Kapustka, MSR (click on any photo for a larger image)

What do you typically find under stadium seats on game days? The traditional list might include bags and purses, and get-out-of-the-way items like empty popcorn tubs, used hot dog wrappers and drink cups no longer filled with fluids.

And now you can add Wi-Fi access points and DAS antennas to the list.

A growing trend is emerging to use under-seat antenna placements to bring wireless signals closer to fans, for both Wi-Fi networks as well as cellular distributed antenna system (DAS) deployments. First used to compensate for a lack of overhang or railing placement spaces, under-seat deployments are now winning favor in all sorts of arenas for their ability to use human bodies to help build a more dense network, one that proponents say can carry far more capacity than an infrastructure that relies mainly on overhead antenna placements.

With proof points emerging quickly at venues like the San Francisco 49ers’ Levi’s Stadium and Texas A&M’s Kyle Field, as well as at pioneers AT&T Park and AT&T Stadium, under-seat Wi-Fi deployments may soon become more common, as more integrators and equipment suppliers embrace the under-seat method.

New stadiums under construction including the Sacramento Kings’ Golden 1 Center as well as new Wi-Fi deployments at existing stadiums like Houston’s NRG Stadium and the Bank of America Stadium in Charlotte are also planning to primarily use under-seat Wi-Fi deployments, both for the performance and aesthetic benefits. With such high-profile deployments embracing the method, under-seat APs may become the default placement position going forward, especially as stadium mobile-device usage by fans keeps growing.

History: a need required by architecture

Editor’s note: This excerpt is from our latest STADIUM TECH REPORT, our long-form PDF publication that combines in-depth stadium tech reports with news and analysis of the hottest topics in the world of stadium and large public venue tech deployments. Enjoy this PART 1 of our lead feature, or DOWNLOAD THE REPORT and read the whole story right now!

Giants senior VP and CIO Bill Schlough, at the office

Giants senior VP and CIO Bill Schlough, at the office

When Wi-Fi first arrived in stadiums, the obvious solution to questions about antenna and access point placement seemed evident — just mount them on ceilings, overhangs and walls, like they had always been placed historically. Mostly that decision kept the antennas out of sight, and provided good-enough reception for most network deployments.

But as fan Wi-Fi usage started growing, poor reception areas cropped up, most often in the most expensive seats near the courts or playing fields, where there was often little architectural infrastructure other than the seats themselves. At the San Francisco Giants’ AT&T Park, the stadium where fan-facing Wi-Fi was first installed in 2004, the need for more bandwidth was a big problem that needed to be solved during the 2012-13 offseason, after the team’s second World Series title run in two years had produced record wireless usage.

Even with a Wi-Fi AP placed just about everywhere they could be, the San Francisco Giants’ IT team couldn’t keep up with demand. And the trick that has been tried at some stadiums — putting AP enclosures on handrails — wasn’t an option at AT&T Park, since its lower-bowl seating areas have no railings.

With options limited, that’s when an internal battle commenced around the new idea of placing APs under seats, a plan that met fierce resistance on many fronts.

“We got beaten up pretty bad over the idea [of under-seat APs],” said Bill Schlough, senior vice president and chief information officer for the Giants, who described the 2012-13 offseason as “a very stressful time,” with lots of internal strife and discord. With multiple stakeholders checking in on the plan, including the Giants’ facilities group, the marketing group and the ticketing group, concerns about the loss of under-seat space and the potential health concerns fueled opposition to putting APs under chairs.

But without any railings or overhangs for most of the park’s lower-bowl seats, Schlough and his team had “no other alternative” than to try placing Wi-Fi APs under seats. On the possible health issue, Schlough said the Giants were assured by technology partner (and ballpark title sponsor) AT&T that the deployment would be safe and comply with all FCC regulations; “We were assured that having [an antenna] 18 inches from your butt was the [radio] equivalent of having a cell phone in your pocket,” Schlough said.

On the storage-space concern side, Schlough said the Giants’ IT team made models of the antennas out of cardboard and duct tape, and placed them under seats to see how they worked.

“The [walking] flow through the aisles was good, with the AP models tucked under we never kicked them” during testing, Schlough said. With AT&T assuring the Giants that under-seat was “the way of the future,” the team took a leap of faith and added a large number of under-seat Wi-Fi APs in preparation for the 2013 season, more than doubling the number of APs in the park (to 760 total) in the process.

Under-seat Wi-Fi enclosure at Dodgers Stadium. Photo: Terry Sweeney, MSR

Under-seat Wi-Fi enclosure at Dodgers Stadium. Photo: Terry Sweeney, MSR

Though Schlough and his team “spent a lot of time” communicating with season-ticket holders about the new technology, there was still consternation about what might happen when opening day arrived, and “fans find this box under their seat, and not have a place to put their garlic fries,” Schlough said.

As it turns out, there was almost no resistance to the method; according to Schlough the Giants only had two complaints about the under-seat APs that first day of deployment, which Schlough called “the biggest relief day of my life.”

The success of the under-seat idea was particularly noted at that time by another IT team in the Bay area, the one putting together the wireless plan for the San Francisco 49ers’ new home, Levi’s Stadium, which was being built just to the south in Santa Clara. Testing some under-seat placements of their own at Candlestick Park during that venue’s final season as the Niners’ home, the team building the Levi’s Stadium network became convinced that going under seat was the best way to build the high-density deployment they wanted to have.

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Kansas City Royals score with jump in postseason stadium Wi-Fi and DAS traffic

Royals fans at Kauffman Stadium enjoying the postseason. Credit all photos: Kansas City Royals (click on any photo for a larger image)

Royals fans at Kauffman Stadium enjoying the postseason. Credit all photos: Kansas City Royals (click on any photo for a larger image)

If you need a reason to justify Wi-Fi network installs or improvements in your stadium, here’s an optimistic rationale: If your team makes it to the playoffs and the championship, you can expect a big surge in postseason wireless traffic.

That idea was proven again this fall by the Kansas City Royals, who racked up big postseason Wi-Fi and DAS traffic numbers at Kauffman Stadium during their march to the 2015 World Series championship, including a 3.066 terabyte night on the Wi-Fi network for Game 1 of the World Series. That’s a 1 TB jump from last season, when Kansas City saw 2+ TB of Wi-Fi traffic during Game 7 of the 2014 World Series.

According to numbers provided by Brian Himstedt, senior director of information systems for the Royals, the Kauffman Stadium Wi-Fi network saw an average of 1.9 TB of aggregate throughput for the eight home games Kansas City hosted in the playoffs.

Fans cheering the Royals at Kauffman Stadium

Fans cheering the Royals at Kauffman Stadium

The average peak user count over those games was 11,850, with a high peak of 13,900 during Game 2 of the World Series. The stadium’s capacity for the postseason games, Himstedt said, was 40,500.

The postseason Wi-Fi traffic, Himstedt said, was approximately 34 percent upload and 66 percent download. During the regular season, the Kauffman Wi-Fi network had upload/download averages of 22 percent and 78 percent respectively, meaning that during the playoffs fans were probably more busy sharing information than obtaining it.

Overall, the postseason Wi-Fi numbers were much larger than the Royals’ regular-season stats, Himstedt said. Here are some of the regular-season stats during a summer that saw the network serve more than 180,500 unique clients on the Wi-Fi network:

— Average throughput per game: 625 GB
— High throughput, single game: 1.05 TB (Sept. 26)
— Average peak concurrent users per game: 5,150
— High peak concurrent users, single game: 7,500 (Opening Day, April 6)

The average attendance of Kauffman Stadium during the regular season was 33,900, Himstedt said.

Sprint DAS numbers also jump

And while the DAS at Kauffman Stadium is still awaiting full participation by all of the top wireless carriers, hometown favorite Sprint was active on the new system deployed by Advanced RF Technologies before the start of the season, and according to Sprint there were huge increases in DAS traffic compared to 2014.

Here are some DAS numbers from Sprint about the playoff traffic at Kauffman Stadium:

— Total tonnage for the 2015 eight game post-season was 2.6 terabytes

— Average tonnage per post-season game increased 4,000% in 2015 compared to 2014

— Sprint fans talked on their phones a total of 178,954 minutes in the post-season

— LTE connection rates for the 2015 post-season improved by approximately 40% compared to 2014

According to Sprint, the DAS supported all the frequencies used by Sprint devices, including the 1.9GHz, 2.5GHz and 800MHz bands.

Rangers fans lead postseason baseball DAS usage on AT&T networks

Screen Shot 2015-10-14 at 11.43.57 AMFans at the Texas Rangers’ Globe Life Park in Arlington have so far topped the charts for cellular traffic totals on AT&T networks during baseball’s postseason, with an average of 992 gigabytes of data used in two games played.

Across all the series, DAS totals for postseason play showed big leaps in data use compared to regular-season totals, in one case almost six times as much. And while you can’t really compare apples to oranges it looks like DAS traffic for games this year might eclipse last year’s record wireless traffic totals at places like AT&T Park.

According to statistics provided by AT&T, game 3 of the divisional series between the Rangers and the Toronto Blue Jays saw 1,109 GB of data move across the AT&T DAS network at Globe Life Park, the highest single-game DAS total across all baseball venues this fall. Remember, stats mentioned here are ONLY AT&T customer traffic on AT&T networks in the stadiums mentioned. According to AT&T, the 992 GB average of the two games so far in Arlington are 51 percent higher than the average DAS use from the season’s opening series back in the spring.

Over in the National League, AT&T customers at Citi Field in New York used 617 GB of data during game 3, which AT&T said was an increase of 600 percent compared to average use during the Mets’ season-opening series. At games 1 and 2 in Dodgers Stadium, AT&T saw an average of 532 GB of data used per game, a 34 percent jump from the season-opening average in Chavez Ravine.

Game 3 in the Chicago Cubs vs. St. Louis Cardinals at Wrigley Field saw 500 GB of data used, a 120 percent jump compared to the season-opening series (which may be skewed since Wrigley was still undergoing construction at that point). For games 1 and 2 in Busch Stadium in St. Louis the AT&T networks saw an average of 586 GB per game, with 617 GB used during game 2.

For the Royals-Astros series, AT&T did not have any stats for games in Kansas City (perhaps because the Kauffman Stadium DAS is still being deployed) but for game 3 and 4 in Minute Maid Park in Houston AT&T saw an average of 237 GB per game.