NFL Stadium Tech Reviews — NFC West

Editor’s note: The following team-by-team capsule reports of NFL stadium technology deployments are an excerpt from our most recent Stadium Tech Report, THE PRO FOOTBALL ISSUE. To get all the capsules in one place as well as our featured reports, interviews and analysis, download your free copy of the full report today.

NFC WEST

Reporting by Paul Kapustka

View from the Levi's 501 Club section seats, 2014 season. Photo: Paul Kapustka, MSR

View from the Levi’s 501 Club section seats, 2014 season. Photo: Paul Kapustka, MSR

San Francisco 49ers
Levi’s Stadium
Seating Capacity: 68,500
Wi-Fi – Yes
DAS – Yes

Though the San Francisco 49ers didn’t quite live up to expectations last year, the team’s new stadium delivered on its technological promise, especially on the Wi-Fi network front, where service was solid from day 1, supporting the innovative stadium-app features like food delivery to every seat and instant replays. And while there were no complaints about the stadium’s DAS, carrier customers paid deployment firm DAS Group Professionals to completely replace the system this offseason, to better handle even more traffic expected at Super Bowl 50, which will take place at Levi’s in February.

Arizona Cardinals
University of Phoenix Stadium
Seating Capacity: 63,500
Wi-Fi – Yes
DAS – Yes

If you want great Wi-Fi, by all means have your facility host a Super Bowl. The latest recipient of a high-fidelity network (using Cisco gear and deployed by CDW), the University of Phoenix Stadium set Wi-Fi records last February at the big game, with more than 6 terabytes of data used.

Seattle Seahawks
CenturyLink Field
Seating Capacity: 72,000
Wi-Fi – Yes
DAS – Yes

CenturyLink Field, once a joke because it was a stadium named after a phone company that had poor connectivity, is now into its second year of a Wi-Fi deployment from Extreme and Verizon Wireless, where Verizon customers get their own part of the network. Watch for more innovation in Seattle on the app side, with multiple camera angles available for replays.

St. Louis Rams
Edward Jones Dome
Seating Capacity: 66,000
Wi-Fi – No
DAS – Yes

Still no Wi-Fi at the Edward Jones Dome, as the team continues to ponder its future and whether or not it will stay in St. Louis.
Fans should still have good cellular connectivity thanks to the Mobilitie neutral-host DAS installed last season.

AmpThink, Aruba win Wi-Fi deal for Carolina Panthers’ Bank of America Stadium

Screen Shot 2015-12-10 at 9.29.18 PMDetails are still yet to emerge, but AmpThink and Aruba have officially won the deal to put a new 1,200-AP Wi-Fi network in the Carolina Panthers’ Bank of America Stadium for next football season.

Of course, the undefeated Panthers still have a lot left going on this season, and fans at home games will still be able to use the AT&T Wi-Fi network that has been in the stadium for several years. But as we noted in our NFL Stadium Tech roundup this season, there had been some Panther-fan grumbling about the performance of the network and stadium IT execs had been busy vetting a new provider during this past year.

Earlier today James Hammond, director of information technology for the Carolina Panthers, sent us this brief note that confirmed the selection of AmpThink and Aruba. It also confirms another primarily under-seat AP design for AmpThink, following its help in deploying the new network at Kyle Field at Texas A&M (see report out very very very soon!); it’s also another big NFL deal for Aruba (a Hewlett Packard Enterprise company), whose gear is also used at the San Francisco 49ers’ Levi’s Stadium. According to Hammond:

The Carolina Panthers have issued a letter of intent to award the high density Wi-Fi project to AmpThink. The deployment will utilize approximately 1,200 Aruba access points in an under-seat configuration.

More on this deal as details become available.

Aruba expands beacon management options, adds VenueNext as app development partner

An Aruba Sensor "in the wild" at the University of Oklahoma library, part of a test deployment of the new hardware. Photo: Aruba (click on any photo for a larger image)

An Aruba Sensor “in the wild” at the University of Oklahoma library, part of a test deployment of the new hardware. Photo: Aruba (click on any photo for a larger image)

Stadiums and other large public venues that use any type of Wi-Fi hardware will now be able to use Aruba’s beacon-based apps and beacon management systems, thanks to a new “beacon sensor” introduced by Aruba today.

Part of a wide-ranging announcement heralding “version 2.0” or Aruba’s “mobile engagement” platform, the new beacon sensor — a $195 plug-into-the-wall device that can monitor and manage up to 10 nearby beacons — enables networks using any vendor’s Wi-Fi gear to utilize Aruba’s proven beacon software systems, which include the ability to support wayfinding apps. Prior to today’s announcement, only Aruba-based Wi-Fi networks could closely integrate with the Aruba beacon-based apps, a factor that limited market potential for Aruba’s beacon efforts. The new beacon sensors, Aruba said, also allow for cloud-based management of beacon deployments, which could save huge amounts of time by eliminating the need to physically visit or monitor each beacon in a network.

With the ability now to reach out to non-Aruba Wi-Fi customers, the former Aruba Networks — now formally known as “Aruba, a Hewlett Packard enterprise company” — also expanded its app developer partner program to target several different vertical markets where beacons might find a welcome home, like health care and retail/office situations. VenueNext, the developer of the Levi’s Stadium app — perhaps the poster child deployment of Aruba’s beacon offerings — is now a formal partner with Aruba, which may help VenueNext in its goal of bringing Levi’s Stadium app features like wayfinding maps to other stadiums, including those without Aruba-based Wi-Fi networks.

Aruba beacon at Levi's Stadium. Photo: Paul Kapustka, MSR

Aruba beacon at Levi’s Stadium. Photo: Paul Kapustka, MSR

Bringing beacon management to other networks

Jeff Hardison, director of product marketing for mobile engagement at Aruba, said the beacon sensor came out of internal questioning about how Aruba could help make beacons more mainstream, “and more useful.”

The solution is a small box, not much bigger than a beacon, which has inside both Bluetooth Low Energy (BLE) and Wi-Fi radios, allowing it to connect both to nearby beacons via Bluetooth and to Wi-Fi access points — importantly, Wi-Fi access points from any vendor. The devices, available for ordering today for $195 each, plug into standard electrical outlets and can manage about 9 to 10 beacons each, Hardison said, depending on proximity.

For VenueNext, the sensor could help the company more easily bring its beacon-based app features to stadiums and venues that don’t have Aruba Wi-Fi networks like Levi’s Stadium. Earlier this year, VenueNext had said it would announce 30 new venues using its apps by the end of the year, but so far it has identified only three new customers, the Orlando Magic, the New York Yankees and the Dallas Cowboys. The Cowboys, in particular, have a Cisco Wi-Fi network in AT&T Stadium, so it remains to be seen if Aruba beacon sensors will be used there to integrate the wayfinding feature in the AT&T Stadium app.

Screenshot of wayfinding features in Levi's Stadium app. Photo: Aruba

Screenshot of wayfinding features in Levi’s Stadium app. Photo: Aruba

Along with the sensors, with Aruba’s new beacon and sensor management system administrators can also manage beacons remotely, cutting down the time needed to visit each beacon in person to check battery life, software updates or other settings. As beacon deployments start to climb into the thousands per network, such remote management could be a huge time-saver, Hardison said. The beacon management system can also be used with the sensors in non-Aruba Wi-Fi deployments, Aruba said.

On beyond stadiums to libraries, hospitals, airports and more

While the Levi’s Stadium app’s wayfinding feature — which allows San Francisco 49ers fans to follow themselves as a blue dot walking through a map of the venue — is perhaps the most well-known Aruba beacon app, the Meridian platform (obtained by Aruba in a 2013 purchase of indoor Wi-Fi location company Meridian) is also being used to manage beacons at the Orlando International Airport, and is being trialed at the University of Oklahoma’s libraries, according to Aruba.

New software partners in the Aruba mobile engagement stable include Robin, which has a meeting room booking application, and companies with apps to help with navigation in hospitals and schools. The Meridian/Aruba beacon system was also previously used in apps at the Nebraska Furniture Mart and the American Museum of Natural History.

Tap.in2 scores food-delivery deal for Cincinnati Bengals’ club seats; could more YinzCam deals follow?

Screenshot of Tap.in2's food ordering and delivery service embedded in the Cincinnati Bengals' team app. (Click on any photo for a larger image) Credit: Tap.in2

Screenshot of Tap.in2’s food ordering and delivery service embedded in the Cincinnati Bengals’ team app. (Click on any photo for a larger image) Credit: Tap.in2

Startup Tap.in2 has signed up the Cincinnati Bengals as its second big-league client for its mobile-app service that enables in-seat food and beverage service in stadiums, with a deal to bring app-based deliveries to 8,000 club-level seats at Paul Brown Stadium this season.

Expected to be formally announced today, the deal has actually been in place all season, according to Tap.in2 representatives. The deal follows Tap.in2’s breakout contract with the NBA’s Cleveland Cavaliers to bring similar services to the lower bowl of Quicken Loans Arena. A product of a Cleveland-area startup incubator, Tap.in2 partnered for the second time with Aramark to facilitate the delivery service, which offers a full menu of stadium food and beverage for in-seat delivery.

And while the Bengals are no longer undefeated (losing 10-6 to the Houston Texans on Monday Night Football) select fans at Paul Brown can at least enjoy in-seat concession delivery for the remaining games this year by ordering directly from the team’s stadium app. To our knowledge it’s only the second NFL team to offer app-based food and beverage delivery services, following the San Francisco 49ers and their VenueNext-powered app which supports in-seat delivery to every seat in the 68,500-seat Levi’s Stadium.

Let the food-delivery app battles begin

beng1What’s interesting about the Bengals deal is that it has Tap.in2 melding its services with an app built by sports-app giant YinzCam, which does not offer a food-delivery option in the current version of its app used by many NFL teams. However, YinzCam did just sign a big deal with the NBA to re-do 22 NBA team apps, with the option of adding concession delivery services mentioned in the press release; however, YinzCam has not yet stated publicly how it would add such services to its core stadium-app product. Could more deals with Tap.in2 be on the YinzCam horizon?

The well-funded VenueNext, meanwhile, has signed new deals with the NBA’s Orlando Magic as well as the New York Yankees and the Dallas Cowboys, to bring more VenueNext features (possibly including food delivery) to those teams’ stadium apps. While some VenueNext features have already crept into the AT&T Stadium app for this season, food ordering and delivery to seats is not yet available at that venue. VenueNext will also provide the app for Super Bowl 50, which will be held at Levi’s Stadium in February.

Though Tap.in2 has not released any actual figures about how many orders were actually taken at games this season, it does claim to have positive feedback from the fans who have used the service, and did claim that orders were being delivered in less than 5 minutes, on average. VenueNext, which did release some food-delivery numbers from Levi’s Stadium last season, is no longer making those statistics available. However the company did say that its app brought in nearly $800,000 in revenue last season, which may give you some idea why this service is hotter than a hot dog when it comes to increasing revenue inside stadiums.

Levi’s Stadium, AT&T Stadium see lots of Wi-Fi for Seahawks visits

Seahawks vs. Cowboys at AT&T Stadium, Nov. 1. Photo: Dallas Cowboys

Seahawks vs. Cowboys at AT&T Stadium, Nov. 1. Photo: Dallas Cowboys

So far this NFL season we’ve seen something that we call the Patriots effect, where games featuring the defending Super Bowl champs as visitors produce big numbers on the stadium Wi-Fi networks. There appears to be a similar trend following the Seattle Seahawks around, especially when they’re playing NFC rivals like the San Francisco 49ers and the Dallas Cowboys, as both those teams’ stadiums saw big Wi-Fi days during recent Seahawks visits.

The Niners were first to get a Seahawks effect, carding 2.2 terabytes of Wi-Fi network usage during Seattle’s 20-3 victory over San Francisco at Levi’s Stadium on Oct. 22. According to figures provided by Roger Hacker, senior manager of corporate communications for the Niners, out of the 70,799 in attendance for the Thursday-night game there 16,299 unique users on the Wi-Fi network at Levi’s Stadium, with a maximum concurrent user number of 10,306.

Screen Shot 2015-11-03 at 10.16.54 PM

Last Sunday at AT&T Stadium, the Seahawks escaped with a narrow 13-12 win in front of 91,486 fans. According to figures provided by Dallas Cowboys chief information officer John Winborn, there were 36,388 unique users on the Wi-Fi network, with a peak of 24,667 concurrent users. The total tonnage used Sunday at AT&T Stadium was 4.12 TB, perhaps proving once again that 4+ TB is becoming the “new normal” for high-fidelity networks in the largest stadiums.

VenueNext adds Yankee Stadium, AT&T Stadium as app clients

Niners CEO Jed York, left, and VenueNext CEO John Paul, center, announce new clients for VenueNext at the Web Summit in Dublin. Photo: Louise Callagy, VenueNext

Niners CEO Jed York, left, and VenueNext CEO John Paul, center, announce new clients for VenueNext at the Web Summit in Dublin. Photo: Louise Callagy, VenueNext

VenueNext, the company built to develop the Levi’s Stadium app for the San Francisco 49ers, announced two new customers today, venues that are leading icons in their respective sports: Yankee Stadium, home of the New York Yankees, and AT&T Stadium, home of the Dallas Cowboys.

Details are a little slim right now, but the formal announcement was made on stage at the Web Summit Tuesday in Dublin, Ireland, where VenueNext CEO John Paul and Niners CEO Jed York (who is also the chairman of VenueNext) jointly announced the news. According to a blog post on its site, VenueNext is now a “strategic partner” with Legends Hospitality, a provider of turnkey venue operations whose clients include the Yankees and the Cowboys. VenueNext said some elements of its technology are already being used in the AT&T Stadium app this season, including parking directions and instant replays of on-field action. In-seat food ordering and delivery, one of the more innovative features developed by VenueNext for the Levi’s Stadium app, is not yet available at AT&T Stadium, however.

More details to come, including whether or not this means that Yankee Stadium will finally be getting Wi-Fi, since the Bronx icon was one of just two MLB venues (Baltimore is the other one) without fan-facing Wi-Fi.