Commentary: Will stadium networks ever catch up with demand?

Dallas fan in mobile action at AT&T Stadium. Photo: Phil Harvey, MSR

Dallas fan in mobile action at AT&T Stadium. Photo: Phil Harvey, MSR

If there’s one thing the stadium-networking industry learned — or should have learned — from the stunning stats from Super Bowl 50, it’s that nobody really knows where or when the demand for in-venue bandwidth will stop growing.

Thanks to the smart folks who built the Levi’s Stadium Wi-Fi network — and the smart deployers and carrier partners who doubled down on the DAS this summer — the venue was able to handle an incredible 26 terabytes of wireless data on Super Sunday, with 15.9 TB amongst the four major cellular carriers on the DAS, and 10.1 TB on the stadium’s Wi-Fi network. Both were easily new records for single-day events, far eclipsing the totals seen at Super Bowl XLIX the year before.

The question, of course, for everyone else is: What comes next? And what does that mean for networks built in the past few years?

Keep building for growth

Editor’s note: This column is an excerpt from our latest STADIUM TECHNOLOGY REPORT, which is available for FREE DOWNLOAD from our site. In addition to this analysis and stadium tech deployment profiles we also take an in-depth look at the new trend of deploying Wi-Fi and DAS antennas under seats, and provide a wireless recap from Super Bowl 50. GET YOUR COPY today!

Texas A&M student recording the halftime show. Photo: Paul Kapustka, MSR

Texas A&M student recording the halftime show. Photo: Paul Kapustka, MSR

In some follow-up discussions with folks from Aruba, the Levi’s Stadium networking team, Verizon Wireless and others in the industry, I wondered out loud if what we are seeing is just yearly growth in demand, or whether expanded networks are merely satisfying pent-up demand that was always there.

To be sure, the “big” events like the Super Bowl, the World Series and the Final Four are always going to generate outsize traffic numbers, especially as more and more fans join the selfie craze and post photos and videos from the stadium, showing the rest of the world how great their life is. According to Verizon, the amount of traffic uploaded on their DAS network at Super Bowl 50 was double the upload traffic the carrier saw at Super Bowl XLIX, validating Verizon’s belief that traffic was going to grow significantly.

For mobile traffic in general, and for in-stadium wireless activity specifically, the continued growth over the past few years can likely be traced to a number of factors, including the ever-increasing power of mobile devices; the new number of bandwidth-hungry apps that incorporate images and video; and a steady increase in familiarity with devices and apps, as older folks — those more likely to purchase event tickets — catch up to their kids in wanting to use, and being able to use, the content-sharing features of social media and other communication apps. And, simply, more people trying and successfully connecting to in-stadium networks, reversing historical thinking that told them from experience in past years that connecting at a stadium was futile. In almost all venues these days, no longer is that the case.

So with no end yet in sight to the general doubling of traffic on a year to year basis, the big question out there for stadium technology teams has to be — is what we have now enough to handle growing needs, and if not, what are we going to do about it? The fact that cellular carriers (correctly) assumed they needed to add capacity to the Levi’s Stadium DAS a year after it was deployed should give pause to anyone building a network right now; though your venue may not be hosting the Super Bowl anytime soon, it might not hurt to re-think the traffic projections that have been made and step them up a bit, just in case.

These signs are up all over AT&T Park. Photo: Paul Kapustka, MSR

These signs are up all over AT&T Park. Photo: Paul Kapustka, MSR

On both the Wi-Fi side and the DAS side, we may also be looking soon at a need for new kinds of technology to help build the networks of the near future. In this issue we take an in-depth look at the trend toward putting antennas for both Wi-Fi and DAS under seats, mainly to build networks that are more dense and can handle more traffic.

Verizon, which pioneered DAS under-seat antennas at Levi’s Stadium this year, said it is already seeing stadiums where just adding another sector of traditional DAS produces diminishing returns; if traffic on both types of networks keeps growing at the current rate, when will existing designs become obsolete? And what will replace them?

Stadium network owners shouldn’t ignore policy

As stadium-networking types ponder the future, it would serve the industry well to start thinking together as well, especially in the areas of telecom policy and standards-setting. As the builders of telecom networks worldwide ponder the future of 5G technologies there are some discussions where stadium networking representatives are nowhere to be found, especially in the potentially troubling direction of LTE-U, the idea of carriers using unlicensed bands for LTE traffic.

It’s still early days in the LTE-U discussions, but a recent decision by the FCC to allow carriers to conduct tests of the technology should be a call to action for the stadium networking industry. While nobody knows quite for sure yet what will happen to an in-venue Wi-Fi network if and when LTE-U traffic appears, it seems to make sense for the industry to get together and at least present some kind of unified voice before decisions get made.

At the recent Silicon Flatirons telecom policy conference in Boulder, Colo., there were exactly zero representatives from the venue Wi-Fi ecosystem present, including no visible representation from the Wi-Fi and DAS gear manufacturers who sell into the stadium networking space. With telecom providers hungry for spectrum of any kind, it’s a fool’s bet to assume that the unlicensed bands used in stadiums worldwide today will remain as free and available as they are now. It’s just another factor that’s needed to be considered, as venue tech professionals plan for a future of ever-increasing needs.

VenueNext app already paying off for Orlando Magic

Screenshot of new Orlando Magic stadium app built by VenueNext

Screenshot of new Orlando Magic stadium app built by VenueNext

The NBA’s Orlando Magic, the first customer for VenueNext outside of Levi’s Stadium, is already seeing a revenue-generating return on its choice, according to figures released by the team and VenueNext.

New this year for fans at the Magic’s stadium, the 20,000-seat, Wi-Fi equipped Amway Center, the VenueNext-designed app is already generating new direct revenue of $500,000 through in-app advertisement sales, while also being used by fans to order food and drinks that can either be picked up at an express window, or for certain sections of the stadium, delivered to the seat.

With the NBA season just past the halfway point, VenueNext and the Magic said that the number of fans attending games in Orlando using the app on a monthly average is showing an almost 96 percent increase from last year and the team’s previous app. So far this year 30 percent of attendees have used the app, a figure at the high end of team-app usage.

Perhaps most interesting from a marketing standpoint is the stat claiming that 80 percent of season-ticket holders have used the app to gain entry to the arena and to manage their tickets, activity that can be mined by the team for marketing info. According to the team and VenueNext, mobile entry to the stadium has reached 26 percent of all fans, an increase of 200 percent over figures from last season.

Fast deliveries, increased ticket sales

Though neither the team nor VenueNext would provide any stats for average food orders placed per game or how many have been placed so far this year, they did say that deliveries — available to just a part of the stadium right now — are taking an average of 5 minutes and 26 seconds to complete. The ability to use the app to order in-seat delivery of food, drink and merchandise is one of the hallmarks of the VenueNext app used at Levi’s Stadium for San Francisco 49ers home games. At the recent Super Bowl 50 at Levi’s Stadium, the app allowed fans to order only drinks for delivery and food for express pickup; fans at the Super Bowl placed 3,284 food and beverage orders through the app, a stadium record.

Another screen view of the new Orlando Magic stadium app

Another screen view of the new Orlando Magic stadium app

The team also said that fans have been using the app to purchase more of the “Fast Break Pass” products that provide discounts for multiple-game purchases that aren’t full season tickets. According to a blog post by Orlando Magic CEO on the VenueNext website, the app has allowed the team to greatly expand its flexible-pass offerings:

Fast Break Pass sales are up 233% from last season, in part, because the app has given the Magic the ability to expand to six different Fast Break Pass products that span the entire course of a season, providing a unique product for an untapped market. The app also includes added location identifiers so Fast Break Pass holders can receive their seat assignments now once they are within a mile of the arena (previously it wasn’t assigned until they entered the building).

On the sponsorship side, the Magic said it sold the approximately $500,000 of in-app advertising to fantasy gambling outlet FanDuel and to Sun Pass, which we think is a Florida electronic tollroad payment operation. At Levi’s Stadium, the 49ers sold a similar in-app advertising package to eSurance for the 2014 season, producing $750,000 in revenue. The Magic app has a direct link to a FanDuel game.

The Orlando figures are a good selling point for VenueNext, which is still somewhat of a newcomer in the team and stadium app business, trailing leaders like YinzCam, which recently struck a deal to re-do 22 of the NBA team apps. While its performance at Levi’s Stadium and now at Orlando are significant, VenueNext recently fell short of its own publicly announced goal to sign up 30 new customers before the end of 2015, something the company announced when it revealed its $9 million funding round last year.

While some of those new clients may be signed but not yet ready to announce, VenueNext has only announced two other new clients besides Orlando, the New York Yankees and the Dallas Cowboys. Given that one of the investors in VenueNext was concert promoter Live Nation, it’s a good bet that some of the new clients may be concert arenas, and not just more sports stadiums.

New Report: Super Bowl 50’s super wireless, under-seat Wi-Fi feature and more!

STR Q1 THUMBThe record-setting wireless network consumption at Super Bowl 50 is one of the lead topics in our latest STADIUM TECH REPORT, our long-form publication that takes an in-depth look at the most important news of the stadium technology world, alongside some great in-depth profiles of successful stadium technology deployments. Download your free copy today!

With fans consuming 26 terabytes of wireless data — 15.9 TB on the stadium’s distributed antenna system (DAS) and another 10.1 on the Wi-Fi network — the Super Bowl provided the ultimate test for the Levi’s Stadium wireless infrastructure, one that the venue passed with flying colors. One unique factor of the stadium’s wireless deployment, under-seat antennas for both the DAS and the Wi-Fi networks, is covered in-depth in our most recent issue, with a feature story about how under-seat deployments got started, and why they may become the default antenna placement for large public venues going forward.

Also in the issue: A profile of Wi-Fi and associated mobile device strategies at the University of Wisconsin, including geo-fencing for fan marketing at away games; a close-up look at the wireless infrastructure at the Denver Broncos’ Sports Authority Field at Mile High; a profile of the new Wi-Fi network at the Montreal Canadiens’ Bell Centre; and a look at some new social-media strategies deployed by the Miami Dolphins. All this information is available now for FREE DOWNLOAD so get your copy today!

We’d like to thank our Stadium Tech Report sponsors, who make this great content free for readers thanks to their support. For our Q1 issue our sponsors include Mobilitie, Crown Castle, CommScope, Samsung, Corning, JMA Wireless, Aruba, SOLiD, Xirrus and 5 Bars.

Super Bowl 50 app use sets Levi’s Stadium records, led by video watching and drink orders

Screenshot of home page of Super Bowl 50 stadium app. (Click on any photo for a larger image)

Screenshot of home page of Super Bowl 50 stadium app. (Click on any photo for a larger image)

As part of the Wi-Fi and cellular usage records set at Super Bowl 50, fans at Levi’s Stadium also set new records for usage of the main stadium app features, including overall app adoption, viewing of action replays and Super Bowl commercials, and food and drink ordering.

According to the San Francisco 49ers networking staff, 46 percent of the 71,088 fans at the game downloaded the Super Bowl 50 stadium app, an NFL-specific app built by VenueNext, designers of the regular Levi’s Stadium app. That total is 16 percentage points higher than any recorded at a San Francisco 49ers regular-season game, according to the Niners.

One of the more unique features of the Super Bowl app was the ability for fans to use the app to order food and drinks, either for express window pickup, or for drinks only, the option for in-seat delivery. According to the Niners there were 3,284 food and beverage orders, 67 percent higher than the previous top order number ever recorded at a Levi’s Stadium game.

The Niners did not provide separate statistics for how many orders were for express pickup and how many were for in-seat delivery out of the larger total. Unlike the regular-season Levi’s Stadium app, which supports food and beverage delivery service to every seat, the Super Bowl app only offered drink delivery, per the wishes of the NFL.

Drink delivery order page on Super Bowl stadium app, including the $13 Bud Light.

Drink delivery order page on Super Bowl stadium app, including the $13 Bud Light.

According to VenueNext and the team, the average in-seat delivery time for drinks was 10 minutes. The top drink item ordered was Bud Light beer, while the top food item ordered via the app was chicken tenders, VenueNext said.

The Super Bowl 50 crowd also set Levi’s Stadium app records for video viewing, a stat helped perhaps by the availability of Super Bowl broadcast commercials, which fans at the game could watch via the app after they aired on TV. A full 55 percent of all app users either watched a video replay or Super Bowl commercials, the Niners said, 36 percent higher than the previous Levi’s Stadium record for video app views.

The app’s unique wayfinding feature, which uses the 2,000 beacons inside Levi’s Stadium to provide interactive maps, was used by 33 percent of the app users, according to the Niners. Fans could also use the app to purchase Super Bowl merchandise (which could be picked up at a concession stand or delivered to a suite), and according to the Niners all the mobile inventory was sold out before the game actually started, with an average order price of $212. Previously, the high-water average mark for app-ordered merchandise was $77 at a concert.

Levi’s Stadium crowd sets single-day Wi-Fi record with 10.1 TB used at Super Bowl 50

Broncos fans celebrate during Super Bowl 50 at Levi's Stadium. Photo: LevisStadium.com

Broncos fans celebrate during Super Bowl 50 at Levi’s Stadium. Photo: LevisStadium.com

The 71,088 fans at Levi’s Stadium for Super Bowl 50 helped set a single-day record for Wi-Fi usage, with 10.1 terabytes of traffic on the stadium network, according to the NFL and the San Francisco 49ers network staff.

According to figures provided to us by Roger Hacker, senior manager for corporate communications for the Niners, the Super Bowl 50 crowd broke last year’s previous Wi-Fi record of 6.23 TB by halftime, and ended up with the 10.1 total after recording traffic from 6 a.m. local time until 11 p.m. Of that total, 9.3 TB was used by fans on the free Super Bowl network and another 453 GB was used by media at the game. The remainder of 370 GB was used on dedicated internal operations networks, Hacker said.

When the Wi-Fi number is added to the 15.9 TB of cellular data used at the game, the total of 26.0 TB of wireless traffic is fairly stunning, and perhaps a wake-up call to current network operators at large public venues or those designing new ones, signifying that the usage pattern for mobile data at big events is still growing rapidly, with no top yet in sight.

Levi’s Stadium also set other Super Bowl connectivity records, the first by recording 27,316 unique Wi-Fi users and 20,300 concurrent users (set at 5:55pm PT), topping the previous Super Bowl records from last year of 25,936 uniques and 17,322 concurrent users, respectively. The previous max for concurrent Wi-Fi users at Levi’s Stadium was 18,901 for the stadium’s inaugural regular season game vs. the Chicago Bears on Sept. 14, 2014. At that game, the stadium saw 3.3 TB of Wi-Fi use.

Also new records for sustained connectivity and average use

While we’re still waiting for news about usage of the Super Bowl stadium app, there are some more record-setting stats to note: According to the stadium IT figures, the big-bandwidth day also saw a Levi’s Stadium record for peak Wi-Fi bandwidth used at 3.67 Gbps — this number is the total amount of bandwidth going through the network at a single moment in time, in this case at 3:25 p.m. Pacific Time. The previous record was a mark of 3.55 Gbps set during the Coors Light Stadium Series hockey game on Feb. 21, 2015, a night when not everything went well on the stadium-network side.

Sunday at Super Bowl 50 there were no apparent big glitches, with some Twitter complainers noting that stadium network technicians were quick to respond to any mentions of network downtime. Bandwidth provider Comcast has an interesting infographic of game-day data use, and said the peaks in Wi-Fi network activity happened during the following list of Super Bowl moments:

The 10 moments that generated the most data traffic at the stadium included:

The introduction of the 50 Super Bowl MVPs

Lady Gaga singing the National Anthem and the Blue Angels flyover

The opening kickoff

The first coach’s challenge

Von Miller’s forced fumble and the first touchdown of the game by Malik Jackson

The halftime show with Coldplay, Beyonce and Bruno Mars

Von Miller’s second forced fumble and C.J. Anderson’s game-sealing touchdown

Peyton Manning exiting the field and Gary Kubiak’s Gatorade shower

The Lombardi Trophy presentation

Using apps to get back home and to hotels

For those who are interested, here is our updated list of the top five big-venue single-day Wi-Fi records. If anyone has one to add to this list, please let us know!

1) 10.1 TB — Super Bowl 50, Levi’s Stadium, Santa Clara, Calif., Feb. 7, 2016
2) 6.23 TB — Super Bowl XLIX, University of Phoenix Stadium, Glendale, Ariz., Feb. 1, 2015
3) 5.7 TB — Alabama vs. Texas A&M, Kyle Field, College Station, Texas, Oct. 17, 2015
4) 4.93 TB — College Football Playoff championship game, AT&T Stadium, Arlington, Texas, Jan. 12, 2015
5) 4.9 TB — College Football Playoff championship game, University of Phoenix Stadium, Glendale, Ariz., Jan. 11, 2016

Congrats to the Niners, the NFL, Aruba, Comcast, and Brocade, as well as DAS Group Professionals, DAS gear supplier JMA Wireless and all the major cellular carriers, Verizon Wireless, AT&T, T-Mobile and Sprint, who all made exceptional efforts to ensure great connectivity for fans across the board.

UPDATE: Top 4 carriers combine for 15.9 TB of cellular data use at Super Bowl 50

New Verizon Wireless under-seat DAS antenna placement at Levi's Stadium. Photo: Verizon Wireless

New Verizon Wireless under-seat DAS antenna placement at Levi’s Stadium. Photo: Verizon Wireless

UPDATE, 2/8/16, 1:50 p.m. — We now have data totals in from all four of the major U.S. cellular carriers, and at Sunday’s Super Bowl 50, fans combined to use 15.9 terabytes of data on the networks in and directly around Levi’s Stadium in Santa Clara, Calif.

Leading the way in usage was Verizon Wireless with a claim of 7 TB used by its customers; AT&T was next with 5.2 TB of claimed usage, followed by T-Mobile with a report of 2.1 TB, and Sprint with 1.6 TB. All the carriers’ numbers are well above figures from last year’s Super Bowl, where by our reporting Sprint, AT&T and Verizon had a combined 6.56 TB of cellular data consumed during the big game. (We did not have any T-Mobile reports from last year.)

For all the carriers, the data apparently includes both traffic on the in-stadium distributed antenna system (DAS) network was well as any macro deployments outside the stadium in parking lot areas. The final total was well over double the 6.56 TB of cellular traffic seen at last year’s big game in Glendale, Ariz. We are still waiting for Wi-Fi numbers from the Levi’s Stadium networking crew but it’s a good bet the 6.23 TB number from last year’s game will be eclipsed and we will have a new single-game Wi-Fi record as well so stay tuned.

Though we did hear and see some scattered reports of network connectivity issues during the Denver Broncos’ 24-10 victory over the Carolina Panthers it appears the upgrade of the DAS Group Professionals DAS install at Levi’s Stadium with its gear mainly provided by JMA Wireless stood up to the biggest-ever test of traffic. Congrats to all involved.

Thanks also to the Verizon and AT&T crews who supplied us with tweet reports and emails Sunday night, it made for some entertaining in-game stats. Some tweets embedded below.