Analytics and big data of prime interest to stadium networks

Editor’s note: Please welcome guest poster R. Scott Raynovich, editor of the Rayno Report, which has just launched a free in-depth report on networking, analytics and big data. Read on for Rayno’s take on the value of intelligent analytics, and take advantage of his new free report. — PK

By R. Scott Raynovich, Rayno Report

You can’t throw a stone on the Internet without hitting some big data. But what’s interesting about big data, and its cousin, analytics, is that the technology has hundreds of applications in hundreds of markets, from digital marketing to security. And there’s a huge, untapped market that is unfolding in networking, including in-stadium and on-campus networks.

People are talking about Software-Defined Networking (SDN), and of course, everybody’s favorite, Network Function Virtualization. The discussion around many of these technologies is about commoditization and reduced cost of hardware. But that’s actually not where the value is created: The value is going to be created in opening up of the system and allowing for a lot more exchange of data and information and intelligent analytics.

Extreme Networks has made a smart move, I believe, by focusing on this with its recent partnership with the NFL. Extreme talks about the business use cases for analytics, such as analyzing what your customers are doing, monitoring performance, and overall, providing a better product. If you look at the logic of it, it’s this that networking vendors have as much data and information as anybody, because it passes through their pipes.

Analytics and the data center: a natural marriage

I recently completed an early study in this, which is included in a new report: Analytics and the Software-Defined Data Center. My research indicates that a new crop of technology is emerging that could tie together storage, computing, and networking, by providing cutting-edge measurement and analysis that allows managers to gain more insight into what’s going on in data centers and networks, and eventually automate their management.

See Extreme’s fancy graphic below on the Super Bowl. This just scratches the surface. What it shows, if anything, is how much information and analysis can be extracted from just about any network application. Imagine the data flowing through a ecommerce data center, or a digital media service. Businesses now have instant access to everything everybody is doing. Or how do some of the largest Websites in the world monitoring their networks for security breaches?

The answer is mostly in measurement and analytics technologies.

What’s interesting is that we’ve just started using this concept to make our networks and data-centers systems and more self-reliant. There is a long way to go, and you will start hearing more about this in the coming months.

Top 10 Benefits of Purview Application Awareness at Super Bowl XLVIII

(Source: Extreme Networks)

NFL should take a chance on open APIs and gigabit Wi-Fi if it really wants to engage fans

When it comes to using technology, the NFL talks a really good game — but when it comes to decisions and deployments, the shield moves slower than a 3-yard cloud of dust. And it’s frustrating fans, who are looking for something along the lines of a run-and-shoot.

This week’s announcement of an agreement with Extreme Networks under which the technology company became the “official supplier of Wi-Fi analytics” is a good example of the NFL’s go-slow philosophy. While the deal is a small feather for Extreme and validation of its stadium Wi-Fi smarts, in the end it really doesn’t move many needles since it’s not a binding deal (meaning teams don’t have to use Extreme gear if they don’t want to) and also since many NFL stadiums don’t yet have fan-facing Wi-Fi. So while the NFL uses press events around such announcements to talk grandly of techno-fan engagement, what it really should be doing is spending some of its hoard of cash to help teams install super-fast networks in stadiums right now, instead of waiting for teams to do so on their own.

I get it that the networks are an asset for stadium owners, and in the long run they will want to reap the full benefits of their costs of deployment. And it’s hard to say there are things the NFL could be doing better, since the sport enjoys immense popularity for both its live and televised offerings. But nothing lasts forever. And if the NFL wants to keep justifying its hundreds-of-dollars ticket prices, it should offer its fans a game-day experience like no other — which should include super-fast, aka “gigabit” Wi-Fi. Fast Wi-Fi that connects instantly, and lets fans share photos, videos and more while at the game.

How much would that cost? Several million dollars to 10 million dollars per team? Even at the high end, it’s not like the league doesn’t have that kind of money to toss around. It does. Just its cellphone live-action rights contract alone — $1 billion from Verizon over 4 years — is enough to cover league-wide Wi-Fi deployments and more. And once those networks are in place, the NFL would be supremely set up to control and benefit from the possible coming explosion of in-stadium mobile device use. An explosion which could be even bigger if the NFL takes another radical step to open up its content and information to third-party developers.

Team apps are losing the battle

Right now whenever a stadium network is launched there is usually a grand accompanying plan for a “team app,” which promises just about everything a fan could possibly want, in the team’s eyes. The problem with these apps — which so far are largely being ignored — is that they are all developed from a team’s perspective, not a fan’s. My biggest complaint with most of the team apps (and this goes for other events and sports media channels as well) is that they try to do too much, and instead of being helpful are just a pain in the butt to use, with too much information and too many choices and constipated navigation.

I haven’t been to that many games lately but at the ones I’ve been to, here’s what I see people using their phones for at the games: Twitter. Instagram. Facebook. And text messaging. What’s the common denominator there? Simple, one-step apps that are already built into the user’s social sphere. And they’re more lively, too, with many pro athletes participating in places like Twitter with real, unvarnished conversations, unlike the team apps which are as boring and as sanitized as the only-good-plays replays on the stadium TV screens. If the NFL really wants to engage fans digitally, it should open up its APIs and free its video content, allowing third-party developers to build apps with real NFL content. (Why not try an open version of Megacast?) It’s a strategy that worked pretty well for Apple and the iPhone, where Apple gets a chunk of profits from an incredible ecosystem that was created simply by allowing the outside world to have access to the iPhone screen.

My guess is that what will happen is the exact opposite — the NFL, watching the success of MLB’s digital efforts, will sometime soon corral all its digital assets into a single NFL-sanctioned bucket, which it will then charge fans even more for. Get ready for your “NFL Digital Package,” maybe $200 more a year to get live video and highlights on your phone. And no, you won’t be able to share that content or create GIFs or Loops or Vines any of the other fun stuff that is going on right now in the sort of Wild West version of the digital sports world. Even though I would probably pay it, that direction sounds like hell. I’d rather see the NFL really embrace the future and let the creativity of all the fans and smart thinkers out there blossom. To revisit our opening metaphor, why not try a few deep downfield passes, NFL? Why keep running the ball inside?

Extreme Networks, NFL announce deal for Wi-Fi analytics

Extreme Networks and the NFL today announced a deal that makes Extreme the league’s official provider of Wi-Fi analytics, a non-binding agreement that simply makes Extreme’s diagnostics technology available to teams with Wi-Fi networks in their stadiums.

Extreme will also be the official provider of Wi-Fi analytics for the upcoming Super Bowl at MetLife Stadium in New Jersey, one of four NFL facilities currently using Extreme’s analytics technology. Two of those stadiums, the New England Patriots’ Gillette Stadium in Foxborough, Mass., and the Philadelphia Eagles’ Lincoln Financial Field in Philadelphia, use Extreme equipment for their entire Wi-Fi installation.

While the deal does not mean that the NFL will be paying for any team to install full Wi-Fi networks using Extreme technology and equipment, it does give Extreme a bit of a leg up and some league-approved exposure as teams continue to look for suppliers to help them build out their internal wireless infrastructures. Wi-Fi analytics technology, typically housed in back-end networking gear, helps provide real-time looks into network performance, along with detailed statistics about how customers are using the networks, from what types of content they are uploading or downloading, to how long they are staying engaged. Operators can use such performance statistics to fine-tune networks as well as to figure out strategies for providing compelling, engaging content and a better overall fan experience with wireless.

“Enhancing the fan experience is one the NFL’s top priorities and the decision to team up with Extreme for Wi-Fi analytics is a great step forward in achieving our goals,” said NFL CIO Michelle McKenna-Doyle, in a prepared statement. “We were impressed with Extreme’s implementations with the Patriots and the Eagles and we believe this agreement will help our clubs deliver on the high standards we have put in place to give our fans the type of experience they deserve.”

In addition to its own deployments for the Eagles and Patriots, Extreme is also providing Wi-Fi analytics at MetLife Stadium and at Ford Field in Detroit, even though the overall Wi-Fi infrastructure at those fields uses equipment from different providers. John Brams, director of sports and entertainment at Extreme, said analytics provide a key component of stadium networks, giving operators valuable insight into performance metrics and into how and what users are using the network do to.

“When you ask questions like how do you measure the return on investment for the network, to answer those questions you need the stats,” Brams said in a phone interview. “One of the biggest things teams can leverage is visibility into their environment.”

Stadium Tech Report: Wi-Fi ‘coaches’ help fans find network in New England and Philly

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

What good is a stadium Wi-Fi network if the fans don’t use it? To help avoid the obvious answer, the providers of wireless services in the New England Patriots’ Gillette Stadium and the Philadelphia Eagles’ Lincoln Financial Field are now supplying “Wi-Fi coaches,” roaming groups of helpers who help fans get connected to the in-stadium network. With assistance from the digital sidelines, fans at those two stadiums can now conquer what may be the biggest hurdle to in-stadium connectivity: Just figuring out how to make your device work.

In a phone interview with John Brams, director of hospitality and venues with Enterasys (the stadium networking company recently acquired by Extreme Networks), we asked about what problems the providers had experienced with their new networks at Gillette and the Linc. Perhaps not surprisingly, one of the biggest concerns wasn’t technical, but simply user confusion.

“After we installed the networks, we quietly realized that the [biggest] fundamental issues weren’t with the design — it was user issues,” Brams said. When you consider that the average age of a Patriots fan at the game is 51 or 52, Brams said, it’s understandable that many of them might not know how to do things like download an app or find a Wi-Fi connection for their phone. Communicating with fans at the games is also problematic, he said.

“You can’t just pick up the phone and call people, and you can’t really have a help desk at the stadium,” Brams said. What the Enterasys/Extreme folks hit on was a plan familiar to any NFL fan, who knows all about the long list of assistants for things like offensive line play and special teams: Give the fans their own Wi-Fi coaches.

Coaches roam stands to help fans connect

Wi-Fi coach in the stands at the Linc. Credit: Extreme Networks

Wi-Fi coach in the stands at the Linc. Credit: Extreme Networks

Now at both Gillette and the Linc the Extreme folks have 16 or more Wi-Fi coaches roaming the stands and concourses during games, readily identifiable in team-color jackets that announce them as friendly types to help fans connect to Wi-Fi. According to Brams, it’s not just the fans who benefit from the outreach program — the teams and stadiums also get instant feedback from users, which can help them quickly pinpoint any network problems.

“From a team perspective, the coaches are a great way to interact with the fans,” Brams said. “You get immediate feedback and if there are any problems, you get the information from the fan and quickly close the loop.”

The personal show-me coaching works very well in a stadium situation, Brams said, because fans will quickly pass on successful tactics to those sitting nearby. “If one person learns how to do something, it spreads like a chain reaction,” Brams said. One problem the Extreme coaching team has been communicating to users was a known bug with the team app and Android platforms, which could be fixed with a simple download. The bottom line, Brams said, is to ensure a good network experience the first time out — otherwise, fans might never try to connect again.

“I ran into one fan at Gillette who said the network didn’t work — but the last time he tried it was 2 years ago,” Brams said. “You need to deliver the first time they use it.”

Steady increase in Wi-Fi usage

At both Gillette, where the network was installed last season, and at Lincoln Financial, which is in its first year of Wi-Fi, Extreme is seeing a steady increase in usage, Brams said. An interesting side note is that while numbers of users are rising steadily, the amount of data being consumed overall is growing more rapidly, suggesting that the fans who do connect are starting to do more.

On the coaching front, Extreme is looking into helping its team customers find ways to expand the program, perhaps with some device-charging stations staffed by more Wi-Fi coaches. The idea is also open to possibilities for branding and advertising on the coaches’ jackets as well as at the charging stations, Brams said, with the final options limited only by the stadium owner and operators’ imaginations.

The best part of the program is when a coach helps a fan connect to the Wi-Fi, which is often a game-changing experience in the world of stadium connectivity. “These places [stadiums] used to be such a connectivity black hole,” Brams said. “Now people are excited when they connect.”

Wi-Fi News: Chiefs Announce New Wi-Fi Stadium Network and Mobile App; Enterasys Sold for $180M

Can they get another one? The Chiefs' trophy from Super Bowl IV is on display at Arrowhead Stadium. Credit: Paul Kapustka, MSR

Can they get another one? The Chiefs’ trophy from Super Bowl IV is on display at Arrowhead Stadium. Credit: Paul Kapustka, MSR

For the attendees of the SEAT Conference in Kansas City last month one of the highlights was an evening tour of Arrowhead Stadium, home of the NFL Chiefs. The Chiefs have a very cool history/museum area in one part of the stadium, with lots of gear, programs and assorted memorabilia from the old AFL days.

And now, the Chiefs and Arrowhead have one of the newest toys, a brand-new Wi-Fi network that will officially go live this weekend along with a new Chiefs mobile app. At the SEAT Conference one of the more outspoken proponents of Wi-Fi in stadiums was Mark Donovan, president of the Chiefs. The Chiefs, he said, were moving to Wi-Fi now because they wanted to upgrade the in-stadium fan experience sooner rather than later — “We’ve got to challenge the HD experience fans get at home,” Donovan said at SEAT. “We need to make the stadium experience better.”

With a mobile app from YinzCam, the supplier to most of the NFL teams who have apps, Chiefs fans using the stadium Wi-Fi network will have access to a lot of live video, including the NFL Network’s popular RedZone channel. For Donovan this is only the beginning of what he sees as a host of possibilities to bring the game closer to fans via technology.

One idea Donovan talked about at SEAT was the idea of making the coach-to-quarterback radio conferences available to fans, much like NASCAR makes its crew-to-driver conversations public. Though NFL coaches are probably unanimous in their opposition to such moves, Donovan said “those questions need to be asked” if the NFL wants to make the stadium a special place to visit.

“Two years ago, we put the official replay videos on our [stadium] replay boards, and the positive response to that was overwhelming,” Donovan said at SEAT. Using Wi-Fi to make available features like RedZone or updated fantasy app stats are just recognition that fans in the stands are not only Chiefs fans, but “fans of the game,” Donovan said. Cheers to the Chiefs, the newest addition to the wired world of stadiums.

Enterasys Sold for $180 Million

We had no idea that stadium Wi-Fi provider Enterasys was on the block, but then in this world everything is for sale, and it makes sense that there would be some consolidation on the equipment provider market. That happened today with the news that Enterasys was being acquired by Extreme Networks. We’ll dig some more to find out what this means for Enterasys’ stadium network business but in the meantime read this post by ZK Research’s Zeus Kerravala, which nails down the whys and hows of the purchase.