Stadium Tech Report: AT&T brings Wi-Fi and IPTV to Wisconsin’s Camp Randall Stadium

Screen Shot 2014-08-12 at 12.36.29 PMThe University of Wisconsin’s Camp Randall Stadium, a facility built before those things called telephones were in widespread use, is finally getting the technology it needs to let current-day mobile devices stay connected: A high-speed Wi-Fi network and a stadium-wide IPTV system, which will both be deployed by AT&T before the first kickoff this fall.

While few people probably had any kind of working telephone when Camp Randall was built in Madison, Wisc., in 1917, things are a lot different now, as most people own at least one mobile device. Prior to this season, visitors to the 80,321-seat Camp Randall experienced the frustration familiar to many who visit crowded public spaces: the dreaded “no signal” notice, or calls or texts that went nowhere.

“If you worked in the stadium, on game days it was hard to get online, or even send a text,” said Justin Doherty, Wisconsin’s associate athletic director for external relations, in a recent phone interview. According to Doherty, recent fan surveys showed that improving wireless service was a top request. After issuing an RFP, Wisconsin chose AT&T as its partner in the reported $6.2 million networking project, which will also include the deployment of 700 high-definition TV screens throughout the stadium. On the Wi-Fi side, AT&T will provide a 10 Gigabit backbone connection and will install approximately 750 Wi-Fi access points throughout the facility.

Wi-Fi access point at Camp Randall Stadium. Credit: University of Wisconsin

Wi-Fi access point at Camp Randall Stadium. Credit: University of Wisconsin

Combining Wi-Fi with DAS

Though AT&T executives have stated publicly that DAS can sometimes take care of all the connectivity needs in a stadium, the phone provider giant also said that installing DAS and Wi-Fi together can create “the optimal user experience” by allowing both technologies to do what they are best at. In the stadium network world, that usually means allowing DAS to handle simpler communications like phone calls and texts, while allowing Wi-Fi to handle heavier bandwidth loads, like streaming video.

In a somewhat interesting twist, AT&T — which has deployed numerous DAS systems in stadiums — does not run the DAS at Camp Randall Stadium. According to Doherty, the Camp Randall DAS is run by Crown Castle, with AT&T and Verizon as customers. The AT&T Wi-Fi installation, however, will significantly increase the amount of available wireless bandwidth, taking a lot of congestion away from the cellular network as a critical first task.

Beyond providing pure bandwidth, Wisconsin doesn’t yet have solid plans on how it expects to use the Wi-Fi network. Doherty said that innovative ideas like instant replay and food-ordering apps being installed at some other venues are things Wisconsin will be looking to deploy in the near future.

“There’s a lot on the plate, but we want to walk before we run,” Doherty said. “We’re going to be in a little bit of a learning mode [early on], trying to understand how to run the network. By the seventh game [this season] we should be a lot better.” According to Wisconsin and AT&T, the network is expected to be ready by the time of the first home game this season, Sept. 6 vs. Western Illinois.

AT&T taps Cisco for Wi-Fi and video

IPTV install at Camp Randall Stadium. Credit: University of Wisconsin

IPTV install at Camp Randall Stadium. Credit: University of Wisconsin

Though it wasn’t spelled out in the press release, Doherty said that AT&T will be using Cisco Wi-Fi hardware, along with Cisco’s StadiumVision system to provide the video feeds to the in-house digital displays. One of the features of the StadiumVision system that is of great interest to Doherty is the ability for administrators to split the screen in different ways, such as including an L-shaped advertising border around the edges. Though in the future that might be used to sell advertising, Doherty said Wisconsin will most likely use the displays to promote other sports.

“You might see a game feed on the main part of the screen, and then in the L-wrap area we might promote ticket sales for hockey games,” Doherty said. “We also might use it for social media feeds. We’re going to be heavy on internal messaging this fall.”

According to Doherty, the Wisconsin IT team scouted some other school and pro facilities to get ideas of how to best implement wireless deployments. Among the venues visited were the Rodgers Centre, home of the Toronto Blue Jays, and Sports Authority Field at Mile High in Denver, home of the Denver Broncos.

“All those people we visited were very helpful,” Doherty said. “You have to pull little pieces from what they have done, and make it your own.”

And then, you have to let the fans know that it’s OK to try to use their phones in one of the nation’s oldest sporting facilities.

“We want people to know the network is there, and we’re going to actively promote it,” Doherty said. “We’ll have signage and we have a good greeting services staff who will be armed with the information on how to get on the network. We’re going to do everything we can to get people connected.”

CORRECTION: An earlier version of this post incorrectly identified Aruba Networks as the Wi-Fi gear provider for the Camp Randall Stadium project. MSR regrets the error.

Wi-Fi APs seen above the seating area. Credit: University of Wisconsin.

Wi-Fi APs seen above the seating area. Credit: University of Wisconsin.

Stadium Tech Report: Niners President Marathe confident that Levi’s Stadium network, apps will deliver as promised

Niners president Paraag Marathe (center) at Intersport Activation Summit panel.

Niners president Paraag Marathe (center) at Intersport Activation Summit panel.

So, Paraag Marathe — will the network at Levi’s Stadium live up to its considerable pre-launch billing and be ready to go when the stadium opens later this year?

“It better work, since we’ve been talking about it,” said Marathe Friday, during a panel discussion at the Intersport Activation Summit presented by SportsBusiness Journal/Daily in San Francisco. “We better be right.”

Even though the short history of in-stadium networks suggests that any new endeavor be launched with words of caution, Marathe and the San Francisco 49ers are instead confident — very confident — that their new stadium will launch with a network second to none, and have game-changing services like food and beverage delivery to seats and on-demand instant replay that will redefine the game-day experience.

Paraag Marathe, president, San Francisco 49ers

Paraag Marathe, president, San Francisco 49ers

In both his panel discussion at the Ritz-Carlton hotel and in an additional interview afterward, Marathe provided some additional details about plans the Niners have talked about previously for the technology features at the new stadium, which is located in Santa Clara, Calif., smack dab in the middle of Silicon Valley. Though Marathe said the stadium’s location — quite literally next door to several high-tech company campuses — made technology “part of the DNA,” he stressed Friday that the Niners are seeking to use technology to improve the fan experience, and not just to have cool stuff.

“It’s not technology for technology’s sake,” Marathe said. “It’s to enhance being at the game.”

But he did add that the stadium’s Wi-Fi network will be the base for much of the innovation.

Wi-Fi is ‘the master key’

An under-the-seat access point. Credit: Aruba Networks

An under-the-seat access point. Credit: Aruba Networks

The Wi-Fi network, which Marathe said “will absolutely be working” when the park opens, is “the master key that unlocks everything,” he said. Currently being built with Wi-Fi access point gear from Aruba Networks and back-end network equipment from Brocade Networks, the Levi’s Stadium Wi-Fi network will also have twin 10-Gigabit broadband pipes provided by Comcast to provide what Marathe said will be throughput “30 times more than any other stadium.”

Marathe said the Wi-Fi network is being built with what he calls a “spider web” of access points, though neither the Niners nor Aruba have yet said just how many access points will be used to create the network. There will also be a neutral-host cellular DAS at the stadium, built by DAS Group Professionals (DGP). Already, DGP has signed up the “big four” carriers of AT&T, Verizon Wireless, Sprint and T-Mobile, to use the DAS at the stadium.

What will the networks be used for? Marathe outlined four main points of technology innovation during his talk, including high-definition, on-demand replays via the new Niners stadium app; in-seat delivery of food and beverages to every seat; way-finding features to perform tasks like locating friends, finding parking spots, and to tell which bathroom lines are shortest; and paperless tickets, based on RFID and near-field communication to fans’ devices. Of the four, the replay idea and the food-delivery service stand out as massive technical and industrial challenges.

Promised: Better replays than those on TV

If there is one promise that has many in the stadium technology industry shaking their heads, it’s Marathe’s pledge of Levi’s being able to deliver “better replays than what the coaches are seeing,” since team coaches only get to see replays provided by the network broadcasts. The Niners, Marathe said, will have “a massive [internal] production crew” working on the replay feature, since replays not only need to be picked out of the video stream, they also need to be coded to work over the Internet and to be delivered to handsets. Though Marathe admitted that the video quality may dip a bit below true HD if a lot of fans try to watch replays at once, he told the conference crowd that the Niners’ stadium app is going to deliver “HD, slo-mo [replays] within seconds after a big play.”

While other stadiums, like Barclays Center in the NBA, use technologies like Cisco’s StadiumVision Mobile to deliver separate “channels” of live video and replays, Marathe said the Niners’ app will allow fans to choose their own replays and when they want to watch them. “If you have a [replay] channel, you’re subject to whatever is on that channel,” Marathe said.

The food-delivery feature, Marathe said, is more than putting a menu in an app — “it’s an immense industrial engineering exercise,” he said, to figure out things like how many runners are needed and when and how food needs to be prepared. In addition to food delivery — an option he said will be available to every seat in the 68,500-seat stadium — the Niners will also have “express pickup” lanes for digitally placed orders at concession stands, an idea that Marathe said helps eliminate or significantly reduce two of the three things that make concession interactions a time-consuming act.

“There’s decision time, transaction time, and preparation time,” Marathe said. “If you can eliminate two of three variables, that’s a few more minutes fans have to watch the game.” Waiting until fans show up at a stand to prepare the food will help keep the order fresh, he added.

Wayfinding, paperless tickets and the 9-Nerds

If there’s one idea that’s already gotten a lot of press, it’s the plan to have wayfinding technology assist features like the one that will let fans know how long the bathroom lines are. Marathe said the idea was to make it simple — “red light, yellow light, green light” — to let fans know that if they have to go, it might be faster to try the bathroom one section over.

“We’re really just trying to be smart,” said Marathe. Other wayfinding apps might include a parking-spot locator, or a friend-finder feature.

The fourth area where Marathe wants Levi’s to innovate in is paperless ticketing, which he said wouldn’t be 100 percent this year but it will eventually get there. A future scenario described by Marathe might use RFID or near-field communications to let fans simply walk through a gate without having to show a ticket or even a bar code to be scanned. Some ski areas, like Aspen and Vail in Colorado, already use such technology to let skiers get on lifts without having to show anyone their RFID-equipped lift tickets.

“The idea is to have greeters who can actually greet you” when you walk in, and perhaps extend a personal offer for discount goods purchases or seat upgrades, Marathe said. “It’s a more human interaction,” fueled by technology.

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Wi-Fi coach in the stands at Gillette Stadium. Credit: Extreme Networks

Finally, to help fans figure out how to use the new network and apps, Marathe confirmed plans previously reported by Mobile Sports Report to hire a crew of “network coaches” to roam the stands. According to Marathe the coaches will be called “9 Nerds” (say it quickly) and will likely be college students, dressed in what Marathe called “Poindexter outfits.” The Niners are looking to hire 150 such network helpers, which would be the largest such crew we’ve heard of in the stadium networking marketplace.

“They’ll stand out,” Marathe promised.

Lots of network use — and a team ready for its launch

With all the hype about the network, Marathe expects that Levi’s Stadium wireless usage will far eclipse that at other stadiums, where often far fewer than half of the fans in attendance actually ever use things like Wi-Fi or stadium apps.

“Forget 10 percent [fan network use], we’re going to see something higher,” Marathe said. Even people who don’t have digital devices, he said, will probably borrow one “just to bring it to Levi’s to test it out.”

When asked why his team was so confident — in an industry where under-promising seems to be a sensible way to go — Marathe said that both the Silicon Valley heritage and the greenfield nature of the building gives the Niners and Levi’s a technological edge.

“Five years ago, we put together a kind of think tank with VCs and design people, and thought about what would be useful [at a new stadium], well before we ever put a shovel in the ground,” Marathe said. And even though the Niners’ CTO left the team earlier this year, Marathe is confident that his crew of 25 engineers (which he said also still gets some consulting help from the departed CTO, Kunal Malik) will deliver the network and apps as promised.

Having advanced technology in the new stadium, Marathe said, “was our mandate — the DNA of the building is all these tech companies that are around us. It’s who we are.”

NBC offers (limited) free live streaming as part of huge Winter Olympics online effort

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NBC has a pair of apps that enable live streaming of the XXII Winter Olympics games that will start today and has worked to smooth the way for users with a temporary free pass that will enable them to watch the games prior to proper verifications.

The free viewing time is a bonus one that diminishes the more it is used, but it should be plenty of time for a viewer to go through the verification process while not missing an event, or at least part of an event. Unverified viewers will initially start with a one-time 30-minute temporary pass the first time they start streaming a live event. After that it is just a courtesy, really just showing you what you are missing by allowing 5 minutes of viewing per day for unverified users.

HERE IS THE LINK TO THE MAIN NBC OLYMPICS SITE

Campbell Foster, director of product marketing for Adobe Primetime, the infrastructure software being used by NBC for the Olympics online streaming, said that the free verification trials are designed to simply help people watch more sports, faster.

“When you don’t require the [verification] login, the engagement rate is 3x,” Foster said in a phone interview. He also noted that even many paying subscribers either aren’t aware they even have a cable contract password, and if they are aware, many don’t know it. The grace periods, he said, lets people start watching action online while they look up their subscription records, instead of reversing that process.

Two apps: One for live coverage, one for highlights

If you want to watch the games online from a mobile device, here is the official explanation from NBC about which app you want — NBC Sports Live Extra, or NBC Olympics Highlights and Results:

“For the first time ever, the NBC Sports Live Extra app will live stream every Winter Olympics competition. In all, the app will live stream more than 1,000 total programming hours, including all 15 sports, the awarding of all 98 medal events and exclusive event rewinds. NBC Sports Live Extra will also live stream the Olympic content that airs on NBC and the four NBCU cable channels carrying coverage of the Sochi Games — NBCSN, MSNBC, CNBC and USA Network. The app will also feature full event replays, exclusive highlights, events schedules, TV listings, and customizable event alerts.”

And:

“The NBC Olympics Highlights and Results app is the exclusive home for NBC Olympics’ award-winning coverage, including short-form highlights, television and streaming schedules, and NBCOlympics.com columns. The NBC Olympics Highlights and Results app provides real-time official event results, medal winners, interesting facts, team rosters and bios on Team USA Olympians for the most comprehensive coverage of the Sochi Games.” You can find both apps via your respective device app store.

The games, which run from Feb. 6 to the 23, are being used by NBC, in part, of a larger effort to push the idea of TV Everywhere, something that includes mobile digital devices such as smartphones and tablets.

NBC Olympics has, in conjunction with its partners in the cable/satellite/telco industry, enhanced the verification process and added new features in recent days as the games approached. There is now In-Home Verification started on Feb. 6 that enables auto-verification of devices by customers of Comcast’s Xfinity TV, Cox Communications, Cablevision’s Optimum TV and Midcontinent Communications (Midco). It is able to do this because it has the ability to recognize customers’ IP addresses and cross-references those addresses with subscriber accounts.

“If you are using a device on the home network that is the same as your paid TV subscription, you won’t have to log in,” said Adobe’s Foster. “It’s just part of NBC Sports setting the vanguard for a better user experience.”

A second and very interesting feature is the addition of cross domain verification. What this does is accept the registration of customers that had previously verified their subscriptions with Adobe Pass on NBCUniversal network websites and applications.

Overall NBC will be streaming all competition from the 15 sports that are at this Winter Olympics, a total of 98 events. They will be available from either NBCOlympics.com or via the NBC Sports Live Extra app.
To verify follow these simple steps:

1. Go to NBCOlympics.com/LiveExtra
2. Click the “Verify Now” button or the “sign in” link
3. Select your cable, satellite or telco provider
4. Enter the username and password that corresponds with your account
5. Upon verification of your subscription to an Olympics-eligible package, you will be signed in throughout the Games on that device. (You must validate each device once)

Additional reporting by Paul Kapustka.

Norwegian soccer league signs with Cisco for stadium Wi-Fi, StadiumVision Mobile

In a business agreement unique because of its breadth, Cisco has signed a league-wide deal with the Norwegian Professional Football League to put Cisco’s Connected Stadium Wi-Fi infrastructure and its StadiumVision Mobile video system in possibly as many as 16 different stadiums.

In taking a quick look at some video on the league’s site it doesn’t appear that the NPFL has huge stadiums, but signing league-wide deals for its stadium technology is always a win for a provider like Cisco. With many teams, especially smaller operations, not having a lot of technology expertise on staff can mean that banding together as a league makes sense to strike better deals and to help figure out the technology in a way that benefits everyone.

Working with a local integrator called Datametrix, Cisco said it has four teams signed up already to implement the technology, with two scheduled to be finished before the end of the season. Though the overall deal is managed through the league, each team is responsible for funding its own infrastructure so the schedule of deployments is open-ended.

Though Cisco has been the equipment provider for Wi-Fi services in many stadium deployments worldwide, its StadiumVision Mobile technology — which “broadcasts” as many as four separate channels in-venue, which in the sports world is usually live camera feeds or replays — is fairly new. A signature deployment of StadiumVision Mobile is at the Brooklyn Nets’ Barclays Center, where the stadium app shows live video from different camera angles.

Stadium Tech Report: Wi-Fi, DAS and live video get good reception at Barclays Center

Concessions feature of Barclays Stadium app. Credit: Barclays Center

Concessions feature of Barclays Stadium app. Credit: Barclays Center

Sometimes, the best surprise is no surprise. That’s the case when it comes to technology deployments at the still-new Barclays Center in Brooklyn, where the Wi-Fi, DAS and live video on both fixed and mobile platforms are all performing pretty much as expected.

According to Chip Foley, vice president of building technology for Forest City Ratner Companies (the developer of Barclays Center), perhaps the only mild surprise so far at the just-over-a-year-old Barclays is that the biggest Wi-Fi usage came not during a sporting event, but instead at the MTV Video Music Awards ceremony this past August.

“We had 7,000 people using the Wi-Fi network at the VMAs, and I was a little surprised at that,” said Foley. At Brooklyn Nets games, Foley said, the average Wi-Fi load in the 17,500-seat arena is somewhere between 4,000 and 5,000 users per game. In a recent phone interview, Foley recapped the performance of the stadium’s cutting-edge technology, which also includes one of the first deployments of Cisco’s StadiumVision Mobile, which brings live video feeds to fans using the stadium app. There’s also Cisco-powered digital displays throughout the arena, and a robust DAS deployment to make sure regular cellular connections don’t fail.

HD Wi-Fi attracts 20 percent of attendees

Barclays Center, which opened in September of 2012, had the benefit that few NBA stadiums have in that it was built from the ground up with networking as a key component. If Foley has any regrets about the Cisco Connected Stadium Wi-Fi deployment, it’s that it hasn’t really been fully tested yet. Even during the VMAs, Foley said he was using the in-building Wi-Fi to watch 10 different streaming video views on his laptop, from the red carpet cameras to the behind-the-scenes views of stars getting their awards.

Chip Foley

Chip Foley

“Our goal was to build as robust a network as possible, so that we can handle big needs of one-off events [like the VMAs] as well as the 41+ Nets games every season,” Foley said. With two 1-gigabit backbone lines providing Internet access, Foley said the Barclays network is meeting its goal of being “as fast as your fiber connection at home.”

The only drawback so far seems to be getting more fans to try out the network connection when they are at the games or events. According to Foley, despite advertising and promotions, Nets crowds almost always hit a figure of between 20 percent and 25 percent of them being online, a “Groundhog Day” situation that has Foley wondering whether it’s a natural limit.

“That may just be the number of fans who want to use it [the network]” at a game, Foley said.

The Barclays Center DAS, deployed by ExteNet Systems using gear in part from TE Connectivity, is another non-surprise center for Foley.

“The DAS is great, we never get complaints [about cellular connectivity],” Foley said. “You dread hearing that people can’t send texts. That just hasn’t happened.”

Digital displays, both mobile and fixed

One of the more compelling features of the Barclays tech experience is the implementation of Cisco’s StadiumVision Mobile technology, which brings several live “channels” of video to any fan using the Wi-Fi connection and the stadium app, which was built by WillowTree. With views from the benches, behind the basket and quick replays, Barclays can bring an up-close and personal view to even those far away from the court.

StadiumVision Mobile app being used in Barclays Center. Credit: Barclays Center

StadiumVision Mobile app being used in Barclays Center. Credit: Barclays Center

“StadiumVision Mobile is great for the upper pavilion seats, you can now get a view from a different perspective, and get replays,” Foley said. According to Foley, Cisco engineers tested the technology’s performance to ensure that it worked at every seat in the house.

Fixed digital displays are also a key technology at Barclays, starting with the unique Oculus display built into the striking exterior of the building, and continuing to the hundreds of digital displays inside. Using the Cisco Stadium Vision digital display technology, Barclays Center is able to change and update information on single screens or on all screens on the fly, allowing for greater flexibility in terms of messaging and information like concession-stand prices. Barclays also uses its displays to show train schedules, giving fans better information to plan their departures from events.

“The Stadium Vision displays have been nothing but great for us — we sold a lot of advertising on them even before launch,” Foley said. “It’s fun for our content group to build out content for the L-boards [displays where an L-shaped advertisement brackets other information on the screen], and keep it changing. Restaurant operators can use an iPad to change prices [on their screens] right before an event. They don’t have to talk to us. Overall, it’s a lot less maintenance than I expected or anticipated.”

If Foley had one chance to do anything over again with displays, it would be to add more of them to the original mix. His lesson to future stadium display builders is: If you’re in doubt, put up more.

“We must have had 30-plus meetings regarding [internal] TV locations, with 3D modeling and fly-throughs,” Foley said. “For the most part, I’m happy. But if I could, I would have more clusters [of screens]. Wherever there is one screen now, I wish I had three. People always look at a cluster.”

Adding new screens after the fact, Foley said, isn’t as simple as going to Best Buy to pick up a discount TV.

“You might be able to buy a TV for a couple hundred bucks on Black Friday, but no one tells you that to put that in a venue, once you get past union costs, connectivity and everything else, it’s about $5,000,” Foley said. “It’s way more money to add them now.”

What’s next: iBeacon, Google Glass and more analytics

What’s in the future for Barclays technology? For starters, Foley will oversee deployment of Wi-Fi services for the outside spaces surrounding the arena.

“It’d be nice to have Wi-Fi for ticket scanning outside the venue,” said Foley. “That’s one of those things that you don’t understand the need for it until you open the stadium and see what happens.”

Barclays is also looking into testing the Apple iBeacon technology, which can send text messages to devices in very close proximity. Technologies like iBeacon and even digital signage must also cross internal administrative hurdles, such as simply training sales forces and alerting advertisers to the opportunities.

“For some of the streams, there’s the question of ‘how do we sell this’ — the team has never done this and sponsors may not be aware,” Foley said. “You also have to figure out things like how many notifications and emails should we send out. You don’t want to send out too many, because that turns people off.”

Foley said the Barclays social media team is also at the start of a process of mining statistics from places like Twitter, Facebook and other social media streams, to get a better handle on what fans are using the technology for and how the experience might be improved. One possible way is through a Google Glass application, something Foley agreed might not be for everyone.

“I’m fascinated by the possibility of something like an XML stats feed [in Google Glass] where you’d still be able to watch the game,” Foley said. “We’re getting closer! It’s not for everybody, but some portion of the population is probably thinking that way.”

Wi-Fi News: Big Traffic Surge at AT&T Stadium, New Network in Philly, Cisco Video at Barclays

Jerry jonesStill think the Wi-Fi in stadiums thing is a fad that will pass with time? If so we’re not at the peak yet; according to the folks at AT&T, wireless traffic for the NFL season opener at their new namesake AT&T Stadium (aka Cowboys Stadium in Dallas) jumped considerably from last year, with three times the amount of Wi-Fi data used this year compared to last year’s opening game.

According to AT&T network statistics, fans at the Cowboys-Giants Sunday night game made more than 25,000 Wi-Fi connections, using up 1.3 million Mbytes of data in the process. Another 207,000 MBytes were used on the cellular and DAS networks in the building, 30,000 more MBytes than used during last year’s opener, according to AT&T. Good thing AT&T spent the offseason improving the networks inside the stadium, which were almost brand new. So even if your facility has Wi-Fi, it might already need an upgrade. Blame the device makers!

Enterasys Scores Network Win at Philly’s Linc

When Enterasys emerged as the network builder for the New England Patriots’ Gillette Stadium last year, there were questions throughout the industry wondering whether the company was a player in the big-stadium game, or whether it got the deal because of its local presence in New England. Now Enterasys can talk about its next big win, a network for the Philadelphia Eagles’ Lincoln Financial Field. Todd Weiss has a good story with all the details over at CITEWorld, one of our new favorite sites for enterprise IT information.

Cisco Video at Barclays

It’s not exactly news, but the video embedded below is a good explanation of how Barclays Center and its technology leader Chip Foley is making use of Cisco’s stadium video technology to be one of the few cutting-edge arenas that is really offering powerful applications to fans in the building. Look for an extended interview with Chip in our upcoming Fall Technology Review. We met Chip at the SEAT Conference last month, and can’t wait to share his enthusiasm and ideas for bringing a better experience to fans.