NFL Wi-Fi update: AT&T Stadium adds 667 APs

A row shot of the under-seat APs at AT&T Stadium. Photo: Dallas Cowboys

With today’s main NFL season schedule already underway, here is a quick update on all the NFL stadium Wi-Fi updates we know about that are either finished or still under construction for the 2017 season:

— AT&T Stadium, already the location of the biggest (by number of APs) stadium network we know of, is in the process of adding another 667 APs, a project scheduled to be finished in the next few weeks. According to John Winborn, CIO for the Dallas Cowboys Football Club, the new APs are all the Cisco 3800 two-radio models, and will be installed on the stadium’s 400-level seating area.

When done, AT&T Stadium will have 2,567 APs, with plans to add another 400 in the upcoming offseason. After that, said Winborn, AT&T Stadium will “be out of locations in the stadium to place additional APs without additional spectrum opening up.” (editor’s note: This post has been updated to correct an error in reporting that previously stated that 600 new APs had been installed.)

— In Atlanta, the fans are getting ready for the first regular-season game at the new Mercedes-Benz Stadium, which will have nearly 1,800 APs total, many of those under the seats in the bowl.

— As previously reported in MSR, Denver’s Sports Authority Field at Mile High is in the process of ripping and replacing its former Wi-Fi network, installing 1,470 new Cisco 3800s in a project scheduled for completion by late October/early November.

— In Philadephia, Lincoln Financial Field is in the process of switching from an Extreme Networks deployment to a new one using Wi-Fi gear from Panasonic. More details on this project are promised later this fall.

— In Seattle, the Seahawks’ IT team is adding additional APs to improve coverage in the four corners of the upper seating sections of CenturyLink Field, according to Chip Suttles, vice president of technology for the Seahawks. Suttles said a full offseason tuning assessment with gear provider Extreme Networks also saw a new channel plan put in place, and “multiple Wi-Fi antenna orientations to improve coverage.”

— Detroit’s Ford Field also got a Wi-Fi (and DAS) upgrade over the past offseason, a revamp that will now allow all visitors, and not just Verizon Wireless customers, to use the stadium Wi-Fi.

— Chicago Bears fans will finally have free Wi-Fi this season, after being forced to pay for access previously.

— Following the announcement that the Arizona Cardinals were switching from CDW to Cox Business as the exclusive technology provider for the University of Phoenix Stadium, the UoP Stadium network was set for some additional APs and some network tuning ahead of the NFL season, according to Mark Feller, vice president of technology for the Cardinals.

Anyone else we miss? Send us the info… and the speedtests!

Verizon: Still no data charges for live NFL streaming via NFL Mobile app

There’s less fanfare around the decision this year (and no official press release we can find) but according to Verizon for the 2017 NFL season the wireless carrier will continue its plan from last year and won’t charge its metered-plan customers for data used while watching live NFL games via the NFL Mobile app. Free online slot games are the perfect place to start playing – https://slots-online-canada.ca/free-slots/

UPDATE, Nov. 4: Please see this post with a Verizon response to NFL Mobile billing issues.

As we noted last year, some of the most-read stories in Mobile Sports Report history have been posts wondering about how much data customers might use watching a live football game on their phones. The answer now, for many Verizon customers, is easy: It’s still zero. You will still need to pay $1.99 a month again this fall to watch RedZone on your phone via NFL Mobile, but watching the live local and national-broadcast games (like Sunday night games and Monday Night Football) won’t chew up any of the gigabytes in your data plan. That is, if you have a data plan.

Where it may get tricky — and NFL Mobile and Verizon have a history of things not going quite as planned — is when it comes to customers on Verizon’s new “unlimited” plans. The first reply we got from our Verizon contact said, “Customers with metered plans will also enjoy games data free.”

But what about unlimited customers, we asked. Would NFL Mobile live-action data still be charged to them? This matters somewhat because the plans aren’t truly unlimited — some slowdowns to service can occur if you use more than 22 GB of data during a billing cycle. So it’s unclear to us what will happen if “unlimited” NFL Mobile users go past that number by say, watching every game possible over a cellular connection.

Does that mean that NFL Mobile junkies might actually do better with a metered plan than an unlimited plan? We have no clue. Here is the clarified second response to that question when we posed it to a Verizon spokesperson, so see if it makes sense to you:

Regarding unlimited; most of the time you’ll enjoy the same network experience after your line exceeds 22 GB during a billing cycle. If you exceed 22 GB…and you’re on a cell site that’s congested at that time, it may affect your streaming.

This may be just a small-potatoes quibble, but readers please let us know if things aren’t as free as they should be. What is helpful to know is this fact from the Verizon spokesperson: “Data usage from NFL Mobile may accrue real time when watching, but will be removed afterward in 24-48 hours.” Close watchers of data totals last year hit our comment boards with tales of being charged for NFL Mobile game-watching, but we believe it all turned out right in the end. But our comments space is always open if it doesn’t so please, NFL Mobile fans, keep letting us know what’s really happening out there.

As we also noted last year, many NFL Mobile veterans almost always seek a Wi-Fi connection when they are streaming NFL Mobile games, because better bandwidth and no data charges.

And remember: You can’t watch NFL Mobile live games on your tablet, because Verizon’s rights package only includes cellular phone-type devices.

Denver Broncos, Verizon bring Wi-Fi blitz to Sports Authority Field at Mile High

Railing-mounted Wi-Fi enclosures in the lower seating bowl at Sports Authority Field at Mile High in Denver. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

Even as the team on the field seeks to regain its recent Super Bowl champion status, Denver Broncos fans will have something they can all cheer this season — vastly improved Wi-Fi networking service, which is now available to all fans and not just Verizon Wireless customers.

Even though we found good connectivity on our last visit to Sports Authority Field at Mile High two seasons ago, the caveat was that Wi-Fi was only available to Verizon customers, since the carrier couldn’t find another wireless provider who would chip in to fund the system. Fast-forward to later in 2016, when Verizon and the Broncos sought to upgrade the entire system and ended up picking a $6 million bid from Cisco to install a total of 1,470 new Wi-Fi APs, replacing the 640 APs in the old system, which started out with 500 Cisco APs in 2011 and added some more over the years.

The new network, which is scheduled to be fully completed by late October or early November this year, is already live in parts of the lower bowl at Mile High as well as in many concourse, suite and back-of-house locations. The big difference inside the hardware is the Broncos’ and Verizon’s choice of using the new Cisco 3800 APs, which can have two separate antennas in each device, basically doubling the amount of connectivity per unit. The new network will be powered by a new 10-gig backbone pipe provided by CenturyLink, replacing the 1-Gbps pipe that was previously used.

Close-up of a lower-bowl railing AP mount.

Cisco 3800s are proving to be a popular choice in venues lately, being picked for recent deployments at the San Jose Sharks’ SAP Center and at Notre Dame Stadium.

“The 3800 is a game-changer,” said Russ Trainor, the Broncos’ vice president of information technology, during a stadium tour Tuesday, citing its ability to connect more fans per device. Perhaps the most visually striking note of the upgrade is the huge amount of new railing-mounted APs in the building, with several per row not an uncommon sight in the lower bowl. Jason Moore, a senior IT engineer with the Broncos (and as Trainor calls him, a “Wi-Fi wizard”) said the enclosures are all custom designs from a local provider, with some of the fiberglass structures housing not just Wi-Fi but Verizon DAS antennas as well.

(Right now, the DAS situation at Mile High remains unchanged from our last visit, with all cellular carriers basically running their own operations.)

Going under-seat in bright orange fashion

The other new deployment method being used by the Broncos is under-seat placement, a tactic used for about 90 APs so far, half of those in the South end zone seats, where there are no overhead structures at all. Overhead AP placements are also being used in the main seating bowl, mainly to serve rows at the tops of sections.

No mistaking where the under-seat APs are at Broncos games.

Unlike other stadiums, who try to hide the under-seat APs as best they can, the Broncos have gone the opposite direction, painting many a bright Broncos orange to show up under the Broncos blue seats. “The mounting options are just about getting the APs as close to fans as we can,” Moore said. “Railing [mounts] work great. Under seat is new to us, and we’re excited to see how they work.”

In a quick empty-stadium test, MSR found Wi-Fi speeds in the south stands of 46 Mbps download and 47 Mbps up, on both the all-access and Verizon-customer SSIDs. In section 309, right at the 50-yard line, we got a Wi-Fi speed reading of 69 Mbps down, 75 Mbps up. Verizon execs at the tour said that like at other NFL stadiums where Verizon helps provide the Wi-Fi, Verizon customers will have reserved bandwidth and an autoconnect feature that links them to Wi-Fi without any sign-in needed. Trainor said the Broncos are still undecided how to approach the all-access Wi-Fi onboarding, though the team is leaning in the favor of having some kind of portal approach to gather information from fans using the service.

Of the 1,470 planned new APs (that count may change as final tuning is made, Moore said), the Broncos plan to deploy 920 of those in the seating bowl. With many of those devices having two 5 GHz antennas for each AP, the Sports Authority Field at Mile High crowds should enjoy one of the league’s top network experiences when all the work is completed.

Both railing and under-seat deployments are used to bring Wi-Fi to the south stands.

Those readers who closely track MSR stories for such stats should know that we are now working on a new chart to show not just the top numbers of APs in stadiums, but actual radios and antennas thanks to devices like the Cisco 3800 that have more than one per unit. (Any and all help with such counts is appreciated, you know where to find us!)

Like other stadiums, the network in the bowl at Sports Authority Field at Mile High will switch to only 5 GHz connections when complete. Even a few years ago, stadiums needed to still support 2.4 GHz Wi-Fi connections for fans, but the quick shift in consumer devices has shown that almost all mobile devices used these days have a 5 GHz radio.

A string of summer concerts at the stadium (which still bears the name of the now-bankupt and closed sporting-goods business as the Broncos search for a new title sponsor) kept the network deployment from being completed sooner, but Trainor and Moore said the incremental improvements are already being noticed. With both the old system and new system working simultaneously, Moore said that at last week’s college game between the University of Colorado and Colorado State University, the network saw approximately 35,000 unique users — more than the typical 25,000 unique connections during a Broncos game when only Verizon customers could use the network.

“Our goal and challenge is to connect as many fans as possible,” Moore said.

A smaller railing mount seen in the upper deck (300 level) seating section

Wi-Fi antenna mounts in the ceiling of the United Club

Wi-Fi coverage also exists for the fan-gathering area outside the stadium to the south

No Wi-Fi here, just white horses

Alamodome taps AmpThink for new Wi-Fi ahead of 2018 Final Four

A new full-stadium Wi-Fi network installed by AmpThink is coming to the Alamodome, scheduled to be finished just ahead of this year’s Alamo Bowl and well in place for next spring’s men’s NCAA basketball tournament’s Final Four, Alamodome executives said.

Scheduled to be announced publicly by the San Antonio, Texas, venue today, the new network is part of a $50-million-plus renovation project that includes updated video boards, sound systems and TV screens throughout the stadium. Nicholas Langella, general manager of the Alamodome, said the new Wi-Fi network was financed in part by donations from Alamodome customers, including the Valero Alamo Bowl, scheduled this year for Dec. 28. The network will use Wi-Fi gear from Cisco, according to Langella.

According to Langella, approximately $6 million out of the roughly $10 million needed for the Wi-Fi upgrade came from the Alamo Bowl. Langella also said that the venue now has an updated DAS as well, built by Verizon, which will also have AT&T and T-Mobile on board. “We’re very happy about that [the DAS],” said Langella in a phone interview.

Going under seat for Wi-Fi

Though Wi-Fi deployment firm AmpThink has lately preferred railing Wi-Fi enclosures for proximate network builds, such as at Notre Dame, Langella said the Alamodome deployment will use more under-seat AP placements than railings, given the designed mobility of the Alamodome seating areas. “We have so much mobility with the stands, it’s hard to do lots of railing [placements],” Langella said.

According to Langella when the Wi-Fi deployment is finished — the network is scheduled to be fully completed by Dec. 1 — there will be approximately 750 APs installed, allowing the Alamodome to increase coverage from being able to serve 3,500 fans to being able to cover 65,000 fans, meaning every seat in the house. The improvements, he said, were part of a plan to attract the Final Four, which succeeded.

“We always thought we would improve the Wi-Fi,” Langella said. With the Final Four looming, he said, “we took the bull by the horns and got it done.”

Colorado State fans connect with Wi-Fi at stadium-opening victory

For both stadium networks and football teams, the first games are always a challenge; but at Colorado State there was nothing but smiles and celebrations as fans enjoyed great Wi-Fi connectivity at the new CSU stadium during the Rams’s 58-27 win over Oregon State Saturday.

With a sellout crowd of 37,583 crammed into the new on-campus venue for the Fort Collins, Colo., school, the not-yet-finished Wi-Fi network built by 5 Bars nevertheless saw 5,891 unique connections during the day with a peak concurrent number of 3,680 users at 3 p.m. local time. Even with most of the under-seat Wi-Fi connections not yet online (5 Bars said the network was about at 35 percent capacity), the network still saw 2.7 terabytes of data used, an average of 458 MB per connected user.

And though we don’t have the connection locations, some enclosed speedtest screen shots sent to us by the 5 Bars crew seems to show very good connectivity via Wi-Fi, with a top reading of 47.70 Mbps down and 65.88 up, as well as a couple other readings in the 20 Mbps range. Mobile Sports Report plans to be on hand for the next home game at the new CSU stadium on Sept. 9, so stay tuned for more testing. According to 5 Bars the Wi-Fi network should be “75 percent complete” by then, so we will test wherever we can.

The 5 Bars crew also said that Verizon was live on the stadium DAS, but so far we have not seen any stats from Verizon about performance. Stay tuned for more tests and pictures when we head north a couple weeks from now!

Picture of the west stands overhang, with a Wi-Fi antenna highlighted. Credit all photos below: 5 Bars

Gear locations on the east-side lighting stanchions

Under-seat AP enclosure. Pretty sure Wi-Fi can go through popcorn

Good speeds!

Wi-Fi, app ready to go for Falcons’ preseason opener at Mercedes-Benz Stadium

The shiny new stadium gets ready to host its first big event this weekend. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

It might have taken some recent all-nighters, but the crew behind the technology at Mercedes-Benz Stadium said that the Wi-Fi and DAS networks, as well as the new app, will be ready to go when the Atlanta Falcons hold their first big event at their new home this Saturday.

“We’ve spent the last week really tuning the Wi-Fi, and it’s awesome to see the speeds we’re getting as I walk around,” said Jared Miller, chief digital officer for the Falcons, in a phone interview Thursday. “I’m anxious to see how it will do with a full house.”

The first potential for a packed stadium comes Saturday night, when the Falcons host the Arizona Cardinals in an NFL preseason game. With roughly 1,800 Aruba Wi-Fi APs installed inside (1,000 in the seating bowl and the rest in concourses and other areas), Mercedes-Benz Stadium should have excellent Wi-Fi coverage, even if it takes several events to figure out the things you can only figure out once you have live people in the seats.

“We’ll need a few events until we get to a spot where we’re dialed in [with network performance],” said Miller. Though Miller said the Falcons were able to get some network feedback during a recent season-ticket holder open house, real performance stats won’t come until fans are filling the venue for an NFL game.

“You just have to go through a series of events to see actual performance,” Miller said.

Home page of the new Falcons app from IBM

Curiously, Miller would not comment directly when asked if any carriers other than sponsor AT&T had officially signed on to be on the Falcons’ neutral-host DAS. However, he did say that “all the fans who [are at the game] should be able to have cellular connections.” (Any attendees who want to send us speedtests of Wi-Fi or DAS, you know where to find us.)

New app gets its debut

One area that might cause some delays getting into the arena is the Falcons’ decision to go to all-digital ticketing — fans must either have an RFID card (for season tickets) or must download the new team app so they can have digital tickets on their phones. Both the RFID cards and phones can be scanned at the SkiData turnstyle machines.

“We’re encouraging fans to download the app before they get to the game,” Miller said.

The new version of the team app, which was only made live in the last couple days, was built by main IT contractor IBM.

App view of a wayfinding map

The IBM app will do things a little bit differently than other stadium apps; the wayfinding maps are not “blue dot” or interactive like Google Maps or other stadium apps like those at Levi’s Stadium or Sacramento’s Golden 1 Center. Instead, fans must enter both their location and their desired destination to see a path on a stored map.

Food ordering via the app is also handled differently than apps that support in-seat delivery or express window pickup. With the Falcons app fans will select from a list of concession stands, then enter credit card information and their order, which will be scanned at the stand, according to IBM. While such new services always take some time for fans to discover and use, Miller is keen to see if the new systems work as promised.

“We want to see not just quantitative numbers but qualitative data too,” Miller said. “Did it really benefit fans? Were they able to bust the queue? Would they do it again?”

The app also has a Falcons-esque chat bot, called “Ask Arthur” for owner Arthur Blank; while the bot can quickly answer FAQ-type questions about the stadium and its operations, more open-ended queries will require perhaps some time with IBM’s Watson technology (see examples in photos below).

And on a final low-tech note, Miller said the Falcons had been in constant touch with several local groups, including the Georgia Department of Transportation, the city of Atlanta and the MARTA light rail system to get all the pertinent maps and signs updated. On Mobile Sports Report’s visit to Mercedes-Benz Stadium and Atlanta last week, we noticed that there were very few signs up with Mercedes-Benz Stadium on them.

One big map on the wall inside the nearby CNN Center (where there is a large public food court) didn’t even have Mercedes-Benz Stadium on an area map, and a sign over the MARTA station just outside the new stadium’s doors had no mention of Mercedes-Benz Stadium but still did mention the Georgia Dome, the next-door neighbor slated for demolition. The MARTA online map still lists “Dome” but not “Mercedes-Benz Stadium” for the stop outside the venue’s doors.

“We’ve scoured the city looking for anything that still says Georgia Dome,” Miller said. Getting all the new signs up, he said, is “in the process of getting done.”

The ‘Ask Arthur’ bot can answer simple questions about Mercedes-Benz Stadium but…

… don’t ask the app for Super Bowl odds

We’re hoping this map, seen here on a wall inside the nearby CNN Center, has been updated

One of the many under-seat Wi-Fi APs that will be getting their first test this weekend

Chief digital officer Jared Miller answers questions at the recent media day

On Aug. 15, this sign over the nearby MARTA station still didn’t mention Mercedes-Benz Stadium