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Will sports help Apple win the indoor location market?

November 25, 2013 by 2 Comments

ibeacon

A few months ago Apple, Major League Baseball and the New York Mets showed off iBeacon, a technology that is embedded in Apple’s iOS 7 operating system and how it can be used for indoor location services.

If you are not too familiar with iBeacon that is not surprising, Apple really has not publicized the technology that much since it was rolled out as part of the iOS7 release last September. It is an indoor positioning system that is designed to enable a facility to push notifications, coupons and other material to enabled iOS mobile devices. It is built around a low powered version of Bluetooth technology and has the advantage of being very precise and essentially serves as an indoor GPS, but with a much greater degree of accuracy.

The advantages for a sporting facility are obvious. It can track where a user is and send them discount coupons when they are in front of a souvenir shop or a two for one hot dog offer when they are at the food stands. Facilities can see where fans visit and where they do not and customize both their offers to the fans, and the layout of the retail outlets to better meet fans usage models.

It is no surprise that MLB’s Advanced Media group, which has been very aggressive in delivering apps that both engage fans when they are in attendance and when they are not, would be interested in this technology. It has the potential to help increase sales while also enabling fans to take an unescorted but informative tour of ballparks such as Fenway and hear all of the history of the park.

After that announcement it seemed the technology fell off the radar but last week Macy’s said that it will use the technology to send alerts to shoppers when they enter stress over the holiday season at select stores via an app called Shopkick.

Apple delivered its own version of maps a while ago and emerged with egg on its face as the maps were in some cases very inaccurate and rival Google and others made fun of Apple’s efforts. A shakeup later Apple seems to have the map app working well and according to this piece from Mobile Marketer Apple has taken 23 million users from Google in the maps space, but still trails Google’s impressive lead in that space.

However indoor is a different area and Apple could be heading to a lead there, in part because of the effort by sports leagues to add enhanced networking capabilities to their facilities. In addition they have a great deal of familiarity developing for Apple’s platform as apps for Apple’s iOS are often the first to appear for sports leagues and fans can already use them to locate hot dog stands and swap seats, among other uses. An app that does significantly more would simply fit in with the fans already established mindset of using a mobile device to assist them in a facility.

Fans can get upset with the lack of access at a stadium when using a mobile device and all major US sports leagues are expanding and enhancing their Wi-Fi networks. Since teams want a return on investment aside from fan satisfaction this presents them with a solid opportunity.

I suspect that come next year we will be seeing an influx of apps not just from Apple developers but also Android and Windows 8 seeking to take advantage of the new networking and connectivity capabilities of stadiums and it will be interesting to track which ones are using indoor positioning as a feature since it certainly appears to present a solid advantage to its users.

Filed Under: Android, Apple, Apps, Baseball, Boston Red Sox, DAS, iOS 7, iPhone, Live sports via mobile, Major League Baseball, NBA, NFL, Smartphone, Social Media, Sports Social Media, Windows 8 Tagged With: , , , , ,

Facebook seeks to expands sports reach with Sportstream relationship

November 21, 2013 by 1 Comment

sportss

Facebook is working to make vague sporting references a thing of the past. OK not all of them but its recent partnership with Sportstream should help shed some light on many of the references that can be found in peoples’ posts.

The relationship will enable Facebook to better compete against rivals such as Twitter where there is a huge amount of sports chatter, something that Facebook would like to gain a much larger share of going forward.

Sportstream already has the ability to parse through the publicly available data on sports from sites such as Facebook, Instagram and Twitter as well as following all of the games, league news and other relevant information such as athletes’ social media accounts to present a picture of what is going on in sports.

Now Facebook will be opening the kimono and providing information that it culls from posts in its Keyword Insights API which aggregates what users are posting privately about as well as to what they are posting publicly via its Public Feed API.

While plenty of leagues and teams have Facebook pages, they are not usually one of the primary stops for fans to converse with each other. The deal with Sportstream will help Facebook track what fans are talking about and viewing, and help it present that information in context.

The deal represents a major step forward for Sportstream, which started out delivering apps for consumers that was in many ways a glorified football chat room. From there it morphed into a broader based sports app that followed multiple sports and provided filterable Twitter and other social media feeds.

It has a number of products but it is its Sportsbase solution, that enables teams to create custom social media products that enables customers to create custom team pages that track what is being said on Twitter, Facebook, and Instagram as well as what representing what is happening on the field.

The company has been seeing a growing interest in its analytical capabilities and has some impressive clients including the UCLA Bruins, Oregon Ducks, and the Miami Hurricanes.

There are other players in the field of collecting, collating and presenting social media with TigerLogic and its Postano platform offering very similar capabilities. However it appears to be primarily focused on providing that information to individual teams, but that can change.

Filed Under: Android, Apps, Facebook, Instagram, Sports Social Media, Sports Social Media Data, Twitter Tagged With: , , , ,

Want to interact with Winter Olympians? The IOC has an App for you

November 7, 2013 by 1 Comment

SochiTransformer

It seems hard to believe that in about three months the 2014 Winter Olympics held in Sochi, Russia will begin and the International Olympic Committee (IOC) has developed and released an app that will enable fans to follow favorite athletes and sports.

The IOC’s app is called the Olympic Athletes’ Hub and it is much more than a one-dimensional portal into a static web site. The IOC has embraced a host of social media and acknowledged that many of the athletes have a major presence in social media.

The basic function of the Hub is pretty simple, it has created a searchable directory of the social media activities of Olympic athletes and brings them to users of mobile devices, a first for the Olympics. Included will be Instagram, Facebook and Twitter accounts.

Possibly best of all for some fans is that the app makes the posting a two-way street with fans having the ability to post to the athletes social feeds across a wide swath of social media including Facebook, Twitter and Instagram.

The IOC started down this path 2 years ago with the Summer Olympics that were held in London, allowing chats between fans and athletes, but it has taken that model and greatly expanded it to meet the growing, and changing usage of social media by athletes and fans.

The Hub provides fans with the tools to search for athletes by country, team, and sport as well as ones from previous Olympics that wish to sign up for the program. According to the IOC it already has 5,000 verified Olympians on board the program.

There is much more than just finding and following athletes. Former Olympians will post training tips that can be “Liked” which will earn virtual medals for these athletes such as Stephane Lambiel and Mark Spitz.

The Hub is just now being developed and the IOC said that it will add additional features to it as the games approach. It is also not just about social media. There will be a section that will direct fans to the websites of the IOC’s rights-holding broadcasters, where users can find their coverage of the Games.

You can download the Olympic Athletes’ Hub app at the Google Play Store or iTunes App Store. If you are bookmarking sites there is the IOC YouTube one, here is the Flickr site and here are Twitter and Facebook.

Just in case any athlete forgets their phone at home each will be provided with a Samsung Galaxy 3 with the app preinstalled. The IOC said that 27 million fans have already interacted with it via its social media.

Filed Under: Android, Apple, Apps, Athlete to Follow, Facebook, Instagram, iTunes, Olympics, Outdoor Activities, Skiing, Smartphone, Social Media, Sports Social Media, Twitter, YouTube Tagged With: , , , , ,

MLB sees strong increase in mobile and social media demand during playoffs

November 4, 2013 by 1 Comment

mlbpost

Major League Baseball had a great postseason (depending on who you were rooting for), with exciting games and strong broadcast viewership but it also experienced a great deal of success connecting online and via mobile with its fans as well.

While all of the playoffs and World Series had strong viewership during the 38-game run MLB.com saw a huge increase in fan participation, with a total of 296.4 million viewers over that period, an increase of 43% over the previous year and an average of approximately 10 million a day, according to stats from MLB.com.

In the area of live video streams MLB.com saw a very big jump in viewership, overall up 22% compared to 2012. Viewership on mobile devices such as tablets and smartphones was up 30%YOY. The video was available from MLB’s broadcast partners TBS and MLB Network and was seen on Postseason.TV on MLB.com and in MLB.com At Bat.

However live video, which requires a subscription, was only the tip of the iceberg. Combined with on-demand video MLB.com had 152 million video streams representing a massive 170% increase over last year. Mobile is driving this usage with MLB.com At Bat app’s share of the total video streams delivered increased 130% compared to last year’s Postseason.

MLB’s mobile app, At Bat, saw its usage up 76% this postseason, and was opened 76.6 million times or an average of 2.5 million times a day. MLB was active on Facebook, with its team of posters recording 4,800 individual posts, which in turn had 1.4 billion impressions. The impressions were up 80% from last year. MLB also delivered 2,840 posts on Twitter at @MLB and saw an increase of 81% in retweets.

For the first time MLB.com distributed highlight clips across a wide swath of social media including Facebook, Twitter and YouTube, which were watched collectively 33.5 million times.

MLB.Com’s use of a wide variety of mobile and social media technologies to reach fans is obviously showing strong return interest by fans and enables fans that cannot see the games to catch highlights and information on a as it happens basis, something that will keep fans coming back for more.

Filed Under: Android, Apple, Apps, Baseball, Boston Red Sox, Facebook, iPad, iPhone, Live sports via mobile, Live Sports Video Consumption, Major League Baseball, Smartphone, Sports Social Media, Tablets, Twitter, YouTube Tagged With: , , , ,

TigerLogic seeks to drive fan engagement via social media

November 1, 2013 by 1 Comment

tiger

TigerLogic is charging into the collegiate sport scene with its social media platform Postano (meaning, ‘to post’ in Italian) a set of tools that will enable the school’s athletic departments to use fans’ social media posts to help promote the sports and school.

The company has already landed its platform at a number of schools, and at least one pro basketball team as well. Its customers see Postano as a way to engage fans not only at the events but in-between games as well. Among the early adopters are the University of Oregon and Arizona State University.

Postano is a flexible tool that can be adjusted to meet a school’s needs, according to the company. The goal is to enable schools to be able to present their teams in exactly the way they want them presented, down to the correct colors if somebody wants to paint their face school colors, said Tom O’Keefe, TigerLogic’s senior vice president of Social and Mobile.

The idea is pretty simple on the face of it: The company can provide a package of technology that allows the school to collect, curate and rebroadcast social media including posts from Instagram, Facebook, Vive and Twitter. They can be text, photos or video or combinations of these types of content.

Under Postano, the schools can create a media command center and then after the collection of the data they can display it in a variety of ways including on stadium scoreboards, or on displays set up for the purpose. Fans can see their own social conversations being broadcast while at the events. At the same time the schools can get a feel for the mood of the fan base by reviewing what is going on in the social media world.

Postano has created set packages specifically for college sports that include access to the following options: The Postano Social Hub, Postano Command Center, Postano Mobile and Postano Events and Social wall. It also will create customized features for its customers. The mobile platform supports both Apple’s iOS and the Android operating system.

One of the challenges that its technology faces is the inability of some stadiums to support large volumes of social media. Users can flood the grid bringing it to a halt. It does no good to try and engage fans if they cannot get a connection to post data.

While most major athletic conferences have signed away broadcasting and some digital media rights, the use of social media was not covered in these deals, and TigerLogic believes that this will be a major growth market for the company as schools use the media to further engage fans, O’Keefe said.

Filed Under: 4G LTE, Android, Apple, Apps, DAS, Facebook, Instagram, iOS 7, Sports Social Media, Sports Social Media Data, Twitter Tagged With: , , , , , ,

Ever wonder how adept your NFL team is with social media?

September 11, 2013 by Leave a Comment

The news from earlier this week that the aptly named AT&T Stadium that the Dallas Cowboys play in had a record amount of Wi-Fi traffic for the teams’ season opening game , 3x over last year, is no surprise to the people at social marketing firm W20 which has rated all of the NFL stadiums for their social media prowess and the Cowboys come in second.

Now this is not just a barometer of Wi-Fi traffic by any means and judges teams on a variety of metrics, but when it is all said and done you need the hardware and networking infrastructure to have a solid approach to social media and AT&T Stadium had 25,000 Wi-Fi connections using up 1.3 million Mbytes of data.

W20 has attempted to rate all 32 NFL teams on their ability to use social media to connect with their respective fans. It used use a proprietary algorithm that indexes social engagement scores from a wide variety of social media sites including Facebook, Instagram, Twitter and YouTube.

Even with a spanking brand new stadium it had to be upgraded during the off season to meet expected demand. The interesting thing is that the 49ers, who play in an old, dilapidated stadium, are number one. However the 49ers, being adjacent to Silicon Valley are quite aware of the importance of social media and are in a place where all of the expertise needed to support it is near at hand.

The team’s new stadium, slated to open next season, is expected to be a state of the art wonder including its wireless infrastructure that it claims will be state of the art.

The interesting thing about the poll is how quickly teams drop in the ratings. The 49ers rate a perfect 100, yet the #5 team, the Washington Redskins, has only a 66.87 rating while the last place Cincinnati Bengals have a 26.91. I think my high school would rank higher!

The NFL is only now catching on that Wi-Fi and other associated social media apps are now a basic component in fans lives. They take pictures from tailgaters to post on Facebook and Instagram, check fantasy results, trash talk friends and a host of other activities.

However they do not just create social media data, they consume it. The teams have a captive audience that is obviously receptive to looking, reading and participating. An Instagram effort to get fans pictures posted, Facebook contests at stadiums, best Twitter commentary, all help to engage fans and are functions teams could be doing, but for the most part are not.

There are a number of other rating systems that have judged the same thing for the NFL, but as we reported earlier the league badly lags in developing and delivering the hardware, networking and apps needed to be at the forefront of the convergence of sports and media.

While the NFL is king of the hill in American sports , the league has been worried about the slow erosion in attendance. New stadiums often push old time fans to poorer seats, expensive parking, seats and food and beverages add on. A big screen at a friends house and NFL Red Zone each weekend might cost a fan just a six pack as the rice of admission. By providing access to social media and the greater world outside the NFL can in some ways make the stadium experience more enjoyable for fans and so help keep them in the parks.

Something to think about next time you are sitting at a game with 5 bars and no connection.

Filed Under: 4G LTE, Apps, AT&T, Cisco, DAS, Facebook, Google, Market Research, NFL, SAP, SEAT Conference, Sports Social Media, Sports Social Media Data, Twitter, Wi-Fi Tagged With: , , , , , ,
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