MLB Continues Strong Push in Social Media

While doing basic baseball research, i.e. watching a bunch of Opening Day games on television, I noticed a funny thing happening on Twitter, as a huge number of postings were coming with the #MLBTVme hastag.

The hastag is apparently part of a bigger effort to promote MLB’s MLB.TV according to a number of sources, which all seem to lead back to Mashable. The official site for MLB.TV had no press release on this topic, at least one that is easily found.

Apparently what is happening is that MLB’s @MLB account tweeted a number of trivia questions, and fans that answered correctly were entered into a drawing for a number of nice prizes including iPad and Xbox 360s.

The network used a very clever ploy to get the event out in front of fans that use Twitter. The longer the hastag trended at Twitter’s national and global trending charts the more prizes were awarded to fans that participated. Since it was a trivial contest, and most baseball fans that I know love baseball trivia (and most other forms) this was sure to be a hit.

According to the article MLB has also launched a series of social media correspondents at each of the ballparks, and if you are interested in what it takes to be one some of the job listings are still available online. There will also be a tumblr and pinterest accounts for each team.

I was amazed at the range of additional offerings that MLB has for fans. While I dig around at its site fairly regularly, there were a number of offerings that I was not aware of including a variety of contests, including one where fans pick a player a day and see if they can get a hit with each one until they pass Joe DiMaggio’s famous hit streak.

In addition, for those of you that like to follow individual players on Twitter, here is a pretty good list, courtesy of the MLBLogs Network of almost 300 MLB players that have twitter accounts as well as a few additional important baseball hashtags that you might want to follow.

As we have noted n the past MLB has been very aggressive in pushing all forms of social media and interactive content in the last decade and this is a extremely nice push. Fans love their teams and can now show it in additional ways, helping to strengthen the bond between them, while at the same time rewarding the fans for participating.

Rangers Catcher Videos Tornado’s Fury at Ballpark

While preparing for last night’s exhibition game against the Mexican City Diablos Rojos, Texas Rangers bullpen catcher Zach Zaneski caught a bit more than he expected- a video of the effect that the numerous tornadoes that swept through Dallas leaving a trail of destruction in their wake.

The video then went worldwide when regular catcher Mike Napoli tweeted a version of the video which showed the impact the storm was having at the pall park including the wind and rain driving a tarp across the field.

The weather service reported that there was anywhere from six to 12 tornadoes that set down in the North Texas area around Dallas with a pair of them sweeping through the city, tossing big rigs around and destroying most everything in their path.

Even with all of the destruction and parts of the city recovering the teams went on to play the game with the Rangers beating the Diablos Rojos 14-3. Here is a set of videos including the one from Zaneski showing the storms impact in the city.

MSR Tech Watch: The Masters is a ‘Major’ IT Challenge for IBM

Everything about the Masters, from Magnolia Lane to the blooming azaleas to the old-timey scoreboards, oozes tradition. But to make sure that you can see all that old-timey stuff on your iPad, it takes a lot of new technology and online-infrastructure smarts. That’s where IBM comes in, as the white-bibbed caddie who makes the Masters come alive online.

“The Masters is all about being more than a tournament, it’s about being a service to the game of golf,” said John Kent, sponsorship marketing technology manager for IBM, which provides much of the technical underpinnings for the Masters.com site and all the tournament’s scoring tabulations. “The challenge is to preserve all the history and tradition, and balance it with technology.”

Take those scoreboards — the iconic white signs that provide drama all their own, when names and scores are manually shifted in a pleasing delay after roars are heard from distant parts of the course. Though technology exists to create LED leaderboards that could update in real time, Kent said the tradition of the manual white boards isn’t going away from Augusta.

“There’s a lot of drama at the course with the manual scoreboards — you can be sitting at 18 and hear a roar somewhere else, and then you watch the scoreboard and wait for that tile to disappear,” Kent said. “The funny thing is, those are the most highly automated manual leaderboards out there, with wireless connections to the crew in back.”

Real-time video another Masters innovation

Since most golf fans aren’t lucky enough to have a Masters badge, the next best thing to being there is live video — and IBM helps the tournament provide a plethora of streaming images at the Masters.com website. During last year’s tournament Kent said the site served up 3 million video streams on Saturday and another 4 million on Sunday, an amazing online total when you consider that many golf fans are glued to the regular broadcast and its almost commercial-free serenity.

According to Kent, the explosion of handheld devices that can serve up video images is partly responsible for the growth in online viewing of the Masters — the Saturday and Sunday online video totals mentioned above were 40 and 80 percent higher respectively than the stats from the same days the year before, and he expects more growth in mobile viewing this year. “We’re seeing a trend of people using the Masters.com site at work on Thursday and Friday, and then using mobile devices on the weekend,” Kent said. “They’re just taking advantage of the best experience available.”

And to make sure that experience is Masters quality, the IBM tech team does its own “range work” in the offseason. This year that meant testing numerous Android-powered devices so that the release this year of the first Android Masters app would be green-jacket good.

“The complexity this year was in the number of devices we had to test,” Kent said. Apple’s iOS, he said, is easier to support since there are a finite amount of things to look at. But with Android devices, Kent said, there is a wide range of differences, not just in hardware form factors but in the different ways the manufacturers implement the Google OS.

At the golf course, IBM does bring in a truckload of servers to help gather, encode and send out to the Internet the video streams for the seven different channels on the Masters.com site. But you might never see any of this infrastructure on camera — just another part of how the tournament and the Augusta National club combine new technology with tradition.

One advantage the Masters has over other major tournaments is that it is played on the same course every year. To support quality images — Kent noted that the Masters was the first golf tournament to be broadcast in color, and the first to use HD — Augusta National has buried miles of fiber beneath its azaleas, to bring signals from cameras without cables lying around.

“The Masters uses plenty of technology, but you’ll never see it,” said Kent.

IBM customers benefit from Masters tests

While there are few businesses that have the kind of explosive one-weekend stress test traffic that the Masters does — Kent said the Masters.com site attracted 10 million unique users last year, who totaled 197 million page views — IBM does learn a lot about how to dynamically allocate resources during the event, which ultimately serves corporate customers better.

“We have a single cloud infrastructure that supports it all, the scores, and the live video,” Kent said about the Masters.com back end. “And our [corporate] clients struggle with the same things — how to build the right cloud and how to dynamically allocate resources as efficiently as possible.”

Sunday Sermon: CBSSports.com Does Digital Right

If I told you that CBSSports.com has broadcast 15,000 live events across its digital and broadcast properties since September, you might think it was just another April Fool’s joke. But this very serious factoid, divulged in an interview with CBS last week, is just another hint that the “Big Eye” network is getting things right when it comes to bringing sports fans more of what they want, no matter how it gets there.

“People don’t realize how many live events we do,” said Jason Kint, senior vice president and GM of CBSSports.com, in a phone interview last week. This time of year, as usual, is CBS’s time to shine with its back-to-back big events, the men’s NCAA hoops tournament followed by golf’s crown jewel, the Masters. And while the events are huge regular-broadcast ratings earners, they are also prime examples of how to do digital sports coverage right, from depth of content offered to technology-based innovation.

Getting the Rights Right is Step No. 1

It wasn’t too long ago that trying to watch as much of the NCAA tournament as you could was an exercise in futility. CBS kept the broadcast rights close to its vest and only showed select games to select regions of the country. Remember the old “look-in” snippets of exotic games? Or trying to find sports bars who could get satellite feeds of the distant regionals?

Several years ago, all that changed when online video emerged as a stable platform, and CBSSports.com embraced it for the NCAAs in a bigger way than any other major event had. All of a sudden, seeing every game you wanted to live online was possible. And even though the fees and locations are still a work in progress — one year the cost was $10, last year it was free, and this year there was a $3.99 charge for mobile device app viewing — the bottom line was that every game was out there for fans to see, on multiple platforms.

At the Masters there is also a little bit of overlapping coverage — you can see all the CBS coverage directly at Masters.com or via a Masters-issued mobile device app, or you can go directly to CBSSports.com, either via a wired connection or through a mobile-device browser. The big point is, there’s no digital shutout to cause consternation, like the regional blackouts that frustrate baseball and football fans.

“A lot of [digital coverage] is slowed down by the way the [broadcast] rights are constructed,” Kint said. “With the NCAAs we started out with rights across multiple platforms so we were able to move forward in unique ways, thinking about what the fans wanted.”

Innovation pushes the fan envelope

The Masters was another early digital sports standout, breaking away from any other online event coverage, golf or otherwise, with an enormous amount of additional content. Who knew that fans would keep their computers glued to coverage of “Amen Corner” for hours at a time? But that is what has happened, and the online viewership for the event only keeps growing, Kint said.

“You have to give credit to Augusta National for being forward thinking, yet doing things in a way that keeps it exclusive and special,” Kint said. Part of what makes the Masters a compelling online attraction is the fact that half the competition takes place on Thursday and Friday, when many U.S. fans are still at work. The second part is that the Masters has a unique history, being the only major contested at the same course year in and out, so that places like Amen Corner or other holes like 13, 15 and 16 become fan favorites all their own.

Plus, for many golfers the lyricism that is Augusta is a welcome harbinger of spring and summer, the seasonal reminder that grass is growing and it’s good to be outside.

“Masters online viewing has long hang time — we see a lot of average viewer times of more than an hour,” Kint said. “It’s almost therapeutic, to just leave it on in the background.”

This year, the CBSSports.com/Masters online coverage will add new treats, including coverage of the Wednesday par 3 contest (which will also be covered via regular broadcast outlets, like ESPN and on CBSSports.com’s cable channel) and a new “On the Range” talk-show segment beginning Monday of Masters week.

And though we probably aren’t to the point yet where fans’ tweets will be shown on Masters scoreboards, you can bet that CBSSports.com will continue to find ways to stay at the forefront of the social media conversation. We really liked its after-the-game chats during the college football season, and you can bet the signing of former ESPN personality and Twitter champ Jim Rome to a show on CBSSportsNet (which starts Tuesday night) will help CBSSports.com push the fan-interaction envelope going forward, and keep its digital-sports winning streak intact.

Boston Bruins Combine all Social Media in Bruins DEN

While lamenting the fact that it is impossible for my March Madness team, now in second, to gain any additional points I failed to notice that the Boston Bruins have launched one of the most aggressive aggregation sites for social and traditional media concerning the team.

The Bruins, winner of the last Stanley Cup, have launched the Bruins Digital Entertainment Network (DEN), a site that combines television, ticket info, with a wide range of social media contacts and sources.

The site promises that it will provide not only what fans have come to expect in terms of data on players and games but it also said that it will be creating original content for fans to view. You can follow the team in a variety of manners including via BostonBruinsTV.com, at its popular web site BostonBruins.com or on Facebook. The list goes on with support at Twitter, Google +, Tumblr, as well as Facebook and Foursquare check-ins.

The Bruins DEN is a tool that will enable the teams’ corporate sponsors to reach out towards fans with a focused effort, and the site said that it expects to have 2.5 million unique visitors each month, so it should be quite an opportunity for them. Not only that but any technology that it uses is often highlighted with the name of the developer or partner,

An example of that is when the site says that its partners will benefit from its enhanced social analytics capabilities, courtesy of startup Umbel. It has an app for fans called the Official Boston Bruins Mobile App (Bruinsmobile.com) powered by AT&T. The app already features a sitcom series called ‘The Bear and the Gang’ that centers on the teams mascot. The bear also has his own Pinterest page.

The site is easy to navigate and all of the social media connections are clearly marked and easy to find. There is the almost obligatory Twitter feed, pictures from other fans posted using Instagram, and a hsot of additional connections ranging from one that gives you the all-time player roster to one that has a list of giveaways and events.

The organization is moving to provide fans access to its team in a great number of ways, and allowing them to show their pride and interest in the team. Regardless if you download and use the mobile app, post images on Instagram, comments of Facebook or check-in the Bruins are putting the fan experience first. At the same time the business side is carefully intertwined with the effort so that the team can monetize itself and its partners’ efforts in this endeavor.

About a decade ago just a few baseball teams had an Internet presence but MLB quickly learned what a tool the Internet was and pushed all of its teams online, and has since been very aggressive with all forms of social media. I hope that the NHL takes a page from that book and uses this as a template for the other teams in the league because I believe that fans will greatly embrace this opportunity.

Masters Adds Android Apps, More Online Coverage

Screen shot of an Android app for the Masters golf tournament.

In addition to its comprehensive, almost commercial-free TV coverage, the Masters golf tournament announced Wednesday that it will have apps for Android-based smartphones and tablets for online viewing of this year’s tournament. Though the golf that counts won’t start until next Thursday, April 5, Masters coverage this year begins next Monday with a new live program called “On the Range” which will air live on Masters.com.

In past years the Masters has had only apps for Apple iPhones and iPads, and charged $1.99 for a premium iPad app; this year, all apps are free and can be downloaded from the links on this page.

Live television coverage of the event this year starts on Wednesday April 4 with some coverage of the famed par 3 contest, aired from 3 p.m to 5 p.m. Eastern time on ESPN. ESPN will also broadcast live golf coverage from 3 p.m. to 7:30 p.m. on Thursday, April 5 and Friday, April 6. On the weekend TV coverage shifts to CBS, from 3:30 p.m. to 7 pm on Saturday, April 7 and from 2 p.m. to 7 p.m. on Sunday, April 8 (all times Eastern).

Real golf nuts will probably watch both on TV and online, as the Masters once again will outdo all other sports events with seven different live feeds to choose from, including cameras focused on the famous “Amen Corner” stretch of holes 11, 12 and 13. There will also be live 3D streaming video from the par 3 contest as well as during competition, along with more scores, stats, highlights and Masters features than you will probably have time to consume. Stay tuned here to MSR for more ways to follow the Masters as we lead up to the big week.