NBA stadium tech reports — NBA East, Atlantic Division

Editor’s note: The following team-by-team capsule reports of NBA stadium technology deployments are an excerpt from our most recent Stadium Tech Report, THE HOOPS AND HOCKEY ISSUE. To get all the capsules in one place as well as our featured reports, interviews and analysis, download your free copy of the full report today.

Reporting by Chris Gallo

NBA EAST: Atlantic Division

Boston Celtics
TD Bank Garden
Seating capacity: 18,624
Wi-Fi: Yes DAS:Yes

The “new” TD Garden unveiled the first signs of a 2-year $70 million renovation project this past fall. Renovations include new concessions, touch-screen directory displays on the concourses, and Cisco’s Connected Stadium Wi-Fi and StadiumVision for digital displays. As TD Garden turns 20 years old, it’s maturing to connect fans better than ever before.

The Celtics are co-tenants with the Boston Bruins, and the two storied franchises share over 400 Wi-Fi antennas throughout the Garden. The Bruins are even placing Wi-Fi hot spots in the boards around the ice during hockey games. And Celtics and Bruins fans can easily find food and beverage locations using the TD Garden app. Phase II of the renovation will tip off this summer.

Screen shot 2015-04-14 at 9.41.05 AM
Brooklyn Nets
Barclays Center
Seating capacity: 17,732
Wi-Fi: Yes DAS: Yes

With rumors swirling that majority owner Mikhail Prokhorov plans to sell the team, the Brooklyn Nets still call one of the most connected arenas in all of sports home. With Wi-Fi, DAS, and Cisco’s StadiumVision products (including StadiumVision Mobile, which brings live action to handheld devices), Nets fans are already well connected at home games.

This season Brooklyn is bringing fans even closer, as the Barclays Center is one the first NBA arenas to experiment with beaconing technology. The Barclays Center is using beacons to communicate and keep fans engaged at all times. For example, as fans enter the arena, the beacons can alert them of seat upgrades at discounted rates. In its third year of existence, the Barclays Center continues to make noise in stadium technology.

New York Knicks
Madison Square Garden
Seating capacity: 19,812
Wi-Fi: Yes DAS: Yes

Despite only turning in nine wins by the end of January, the New York Knicks still ranked in the top five in attendance in the NBA. A big reason why is the Knicks’ legendary home, Madison Square Garden. The second oldest arena in basketball knows its will always be an attraction for fans. And fresh off a $1 billion dollar renovation that boosted LTE-DAS and Wi-Fi access, Madison Square Garden was again in the national spotlight, hosting this year’s 64th NBA All-Star Game.

Philadelphia 76ers
Wells Fargo Center
Seating capacity: 20,328
Wi-Fi: Yes DAS: Yes

Entering its 19th year, the Wells Fargo Center is prepared to make renovations to keep Sixers’ and Flyers’ fans happy. As the majority owner of the franchise, Comcast is slated to release boosted Xfinity Wi-Fi signals and hot spots throughout the arena in 2015. More improvements that include a refresh of club and suite levels, and wider concourses are rumored for 2016.

Toronto Raptors
Air Canada Centre
Seating capacity: 19,800
Wi-Fi: Yes DAS: Yes

After being selected to host the 2016 NBA All-Star Game, Air Canada Centre is on tap to get more renovations. Tim Leiweke, president and CEO of the Maple Leaf Sports and Entertainment Ltd. group, estimates to spend around $40 million to enhance the Raptors’ and Maple Leafs’ home arena. Upgrades to both Wi-Fi and DAS, plus the third scoreboard since the arena has opened in 1999, are listed as major enhancements. With the Raptors on pace to make the playoffs for the second consecutive year, the improvements will be welcomed.

AT&T: Final Four sees 1.52 terabytes of DAS traffic, almost double last year’s total

Lucas Oil StadiumSometimes we feel like a broken record when talking about data usage at big events — is the total ever going to stop growing? Not at the Final Four, apparently, where this year AT&T saw almost double the traffic on its in-stadium DAS, even at a smaller venue, the Lucas Oil Stadium in Indianapolis.

According to AT&T, its customers used a total of 1.52 terabytes of data on the in-stadium DAS at Lucas Oil Stadium during the three Final Four weekend games, a huge jump from the 885 GB of DAS traffic AT&T saw on its network at the last Final Four, held in AT&T Stadium. Remember, these numbers are for AT&T cellular customers only, and does not include traffic for any other wireless carriers or for the Lucas Oil Stadium Wi-Fi network. We have calls and emails in to the various players to see if we can get more numbers, but for now AT&T’s almost-double growth is pretty interesting.

Normally we’re not big fans of infographics but the one accompanying the AT&T press release about Final Four traffic is pretty interesting, since it simply shows just how much data use at big events keeps growing. AT&T’s DAS traffic numbers for the last four Final Fours (New Orleans, Atlanta, Texas and Indy) start respectively at 376 GB for 2012, then jump to 667 GB for 2013, then to 885 GB last year and the 1.52 TB mark this year. Maybe the release of the new iPhones this past fall helped with the ever-increasing totals, or the fact that new rich media applications like Vine and Instagram are gaining in use? And with new livestreaming video apps like Meerkat and Periscope joining the fray, how will wireless networks at large venues hold up?

For AT&T, big events now mean lots of resources not just inside the building, but in the surrounding public areas as well, to better handle the big crowds as they move about the event locale. Like it did for the recent South by Southwest festival in Austin, AT&T brought its big-ball antenna to Indy for the weekend, and supplemented downtown coverage with outdoor DAS deployments and improvements to the outdoor Wi-Fi hotspots it built for Super Bowl XLVI held at Lucas Oil in 2012.

AT&T Infographic about Final Four DAS data use

AT&T Infographic about Final Four DAS data use

March Madness online resets the record books with 17.8 million hours of live viewing

Screen Shot 2015-03-10 at 6.37.28 PMTurner Sports and the NCAA said that online viewing of the 2015 men’s NCAA basketball tournament once again set new records, showing (again) that the demand for live sports online is still growing steadily with no top in sight.

From the round of 64 to One Shining Moment this year’s March Madness Live audience racked up 17.8 million hours of online viewing, according to figures released by Turner Sports and the NCAA Tuesday. The 80.7 million individual live streams were an increase of 17 percent over the 2014 tournament coverage, and the total hours watched was up 19 percent from last year.

Things really ramped up online for this past weekend’s Final Four games, with the Saturday semifinal doubleheader recording 6 million live video streams (an increase of 59 percent over 2014) and 1.5 million hours (an increase of 53 percent) of online watching, according to Turner and the NCAA. Monday’s championship game saw 3.4 million video streams started, with 1 million hours of live video consumed — totals that increased 66 percent and 69 percent, respectively, from 2014 figures. Overall, the NCAA and Turner Sports also said that mobile-only viewing also surged, increasing 20 percent in both views and hours from last year, though they did not provide a breakout figure for mobile-only viewing.

What is helping the increase in online watching? For one the ease in which March Madness could be consumed — watching this year on various platforms I noticed that the sign-in procedure with my cable contract info didn’t need to be repeated — ever — on my desktop or on my mobile device; in previous years the sign-in technology had been somewhat of a gating factor, and in the earliest years the extra-charge fee for watching games online almost certainly kept the audience much lower than it could be.

And now that fans know the games will be available online in an easy to find place — MarchMadness.com — they seem to know to go there for the early games that take place during work hours. In fact, the most-watched game online after the Final Four was a Round of 64 game between Notre Dame and Northeastern, which took place in the morning of March 19 — with 3.9 million video streams, it was clear that people at work got wind of the potential upset in the making and tuned in.

For once I have no complaints about the technical parts of the online March Madness offering — I watched the entire second half of the gripping Notre Dame-Kentucky regional game on my phone over Wi-Fi, and had no glitches, buffering or any other transmission problems. The only nit I would pick is why broadcasters like Turner feel it’s OK to impose technical control over online viewers, like blocking the mute button on the video screen during commercials, or by floating the little “Pizza Hut” icon on the left of the screen during game play, a small annoyance but noticeable. You’d be crucified for trying stunts like that on broadcast TV, so why insult viewers online just because you can?

Will Periscope and Meerkat swamp stadium networks?

Three thoughts to start your week off, of a completely unrelated nature. First one up is about a couple of live video-streaming services that you might have heard of or seen, Meerkat and Periscope. I successfully avoided watching any super-selfimportant types video themselves using Meerkat from SXSW, and I’ve been too wrapped up in March Madness to care yet about Periscope. So far I haven’t seen any coverage that details how much bandwidth the apps use up. Probably not much if you are livestreaming something all by yourself. But what if a bunch of people decide to livestream, and they’re all in the same place? So I do wonder how stadium networks will handle the idea of live video streams.

Will the Wi-Fi and DAS networks be able to handle the traffic? Anyone looking into this yet? Discuss. You can do so in the comments, or send me some longer thoughts via email and I will relay them to the crowd. Will Periscope and Meerkat be banned in-stadium? If so how can that happen? Will live video streams be the final straw that makes teams and leagues realize that Twitter may not be such a great content partner after all? I don’t have any answers yet but I assure you this is a question that will be asked the rest of the year in stadium IT shops — as well as in the lawyers’ offices where content and TV rights are negotiated and protected. Selfies may be fine, and Vine may be OK. But live streams of sports events are bound to get someone’s attention, fast.

Thought No. 2: Twenty-three years ago, I remember exactly where I was when I saw this:

I was in Beaver Creek, Colo., in a swanky hotel room that I normally couldn’t afford, watching the Duke-Kentucky game after covering pro ski racing during the day on the slopes of Beaver Creek. Because it was near the end of the ski season the still-new Beaver Creek wasn’t too full, so us members of the media got special rates to stay in the slopeside hotel rooms that now will cost you an arm, a leg and maybe a first-born. That is not important to this thought, though. What is important is that I remember watching the game on a nice TV. Which was the only way you could watch, 22 years ago.

Fast forward to Saturday night, when another classic NCAA tournament match involving Kentucky came down to the wire, and a last-second shot, on the exact anniversary of the Laettner shot. That Kentucky prevailed this time in another classic also doesn’t really matter here; what does is how I watched the second half — on my phone in my backyard while cooking dinner on the grill, over a Wi-Fi connection to a router inside the house. The thing I thought about afterwards was how completely normal it seemed to do something that was unthinkable 22 years ago, namely watch a live game via a handheld device through multiple connectivity junctures — and it all just worked. In the future I will probably remember the game more, and the key free throws and the crazy defense of the last play. But right now I’m still a little in wonder in how far the idea of watching sports on your phone has come.

Third thought: Some more history here — does anyone out there remember the 2009 version of SXSW, when Foursquare was launched and the huge influx of attendees using Twitter on their iPhones brought the AT&T network to its knees? Here’s another link to the historical moment when AT&T got pantsed publicly for not knowing how much bandwidth its customers would need at a gathering like SXSW.

Fast forward again to this year’s SXSW, and man, was AT&T ready for record network usage. Not only did it trot out the huge big-ball cellular antenna that it used at Coachella last year, it beefed up regular network connections and brought in a whole herd of COWs (cell trucks on wheels) to satisfy a mobile bandwidth demand that doesn’t seem to be able to stay flat or go down. According to AT&T, its network saw 37 terabytes of data used during the SXSW event — that’s like three-plus Super Bowls worth of traffic, and this is just on AT&T’s networks, so not counting other carrier traffic.

We concentrate a lot here on stadiums and the particular problems for wireless communications caused by a tight geographic grouping of device-holding people. But what about towns with festivals like SXSW, or other big gatherings? Is your event ready for massive wireless bandwidth needs? If not what is your plan going forward?

Analysis: NBA, NHL teams getting into Wi-Fi without single league-wide strategy

So who needs a league-wide stadium networking strategy, anyway? Neither the NBA nor the NHL has such a beast, but it doesn’t seem to be stopping the deployment of fan-facing Wi-Fi services that now reach almost every NBA arena and almost two-thirds of NHL venues.

The two biggest leagues for professional indoor sports in the U.S. may share a lack of a single, public league-wide networking strategy, but they also share a similarity that may make such strategies unattainable, even if they existed. Namely, because the venues that the teams play in are almost always used for multiple purposes – like concerts and other events – it’s hard for one league or one team to exert control over what goes on inside.

But even though there’s no single-item menu for bringing wireless technology to stadiums, that doesn’t mean the leagues aren’t helping teams find the best ways forward. According to Michael Gliedman, senior vice president and chief information officer for the NBA, he and his IT experts are constantly meeting with all the teams in the league, sharing contract information and best-practices to ensure that NBA arenas are “as wireless as they can be.”

Screen Shot 2015-03-27 at 4.38.32 PMAnd in a quick interview with the NHL’s boss, the same impression came across: that the leagues may not be dictators, but they are doing lots of behind-the-scenes work to ensure the fan experience doesn’t get disconnected.

The “we’re just a tenant” point was made to us directly by NHL commissioner Gary Bettman, during his live visit to the Coors Light Stadium Series game between the San Jose Sharks and the Los Angeles Kings at Levi’s Stadium in February. In a great non-answer answer, when we asked Bettman directly if there was a league- wide plan to bring Wi-Fi to all stadiums, he answered, “All our arenas are being upgraded [from a technology standpoint]. From bigger video boards to Wi-Fi we know our fans want what they want, when they want it.”

In other words: Gary gets it, but you’re not going to get him to issue any kind of Roger Goodell edict for league-wide Wi-Fi that still hasn’t happened, three years after it was said. He’s too smart to pin himself down like that. But with 19 out of its 30 arenas already having free fan-facing Wi-Fi, and more on the way, Bettman and the NHL are making pretty good progress when you consider that the league doesn’t have as much income as the other large U.S. pro sports.

NBA Wi-Fi getting more publicity

Editor’s note: This analysis is part of our new Stadium Tech Report HOOPS AND HOCKEY ISSUE, available for free download. In addition to this story it contains additional profiles and team-by-team tech capsules for all 30 NBA teams. Download your copy today!

On the hoops side, in a recent phone interview with MSR Gliedman said that while the NBA “has never published a ‘you have to do this’ menu,” he and his office are engaged with teams on multiple levels, from reviewing carrier contracts to offering best-practices advice on new technology and how-to on deployments. But like the NHL, since many of its teams play in venues with multiple tenants, the final decisions on tech deployments like Wi-Fi networks rests with the teams themselves.

Screen Shot 2015-03-27 at 4.38.39 PMWith 24 out of the NBA’s 29 venues already wired for Wi-Fi, the need for an overarching “strategy” for wireless deployment may already be a moot point. On the promotion side, things have improved a bit from last year, when our look at NBA stadium Wi-Fi found that while many stadiums had Wi-Fi, only a few had any information about it on their team websites.

As the calendar changed to 2015, almost half of the teams with Wi-Fi now have some kind of information about the service on their team web pages, although only six teams (representing five facilities) have a note about Wi-Fi in the all-encompassing “A-Z guides” that are probably the first place a lot of fans would look for such info. While the lack of online information about Wi-Fi in NBA stadiums is still puzzling, we’ve also come to the conclusion that it may not matter that much if teams have in-arena promotions for the Wi-Fi services. One message on the arena big screen, for example, is probably a lot more effective at getting fans connected than any web page item.

Upside and downside of the scattered approach

While it’s easy to point to the hundreds of millions in revenue dollars generated by Major League Baseball’s unified digital and stadium-networking approach as a barometer of success, there may be a lot of benefit in letting individual teams chart their own paths when it comes to in-building networks and the digital access that follows. Even the limited look at the league-wide deployments found in our most recent profiles sees four completely different ways of reaching toward the same goal, of using wireless networks to build an improved fan experience that can also be tapped for more granular marketing data.

Screen Shot 2015-03-27 at 4.44.11 PMSince no single technical or software platform has yet established dominance in the stadium Wi-Fi, DAS or stadium app marketplaces, the competition right now can only benefit stadium owners and operators, since it increases the choices available while keeping pricing down. The flip side of that equation is that venue owners and operators need to arm themselves with either better education or a qualified partner to help sift through the choices to find one that makes fiscal sense, as well as the capability to handle the still-growing demand for wireless data bandwidth, which as of yet shows no signs of plateauing.

With any luck, the information side is one place where we can help, with our stadium profiles and other supplemental reports like our annual State of the Stadium survey, which once again this year will be delivered at the SEAT Conference, this year in July right here in San Francisco. In addition to our quarterly reports we have some other projects in the works, including a focused report on beaconing technology, which is rapidly finding converts for its ability to hyper-locate digitally connected fans. Stay tuned to the MSR website and sign up for our email newsletter to make sure you don’t miss anything. And if you have a story to share, by all means give us a holler so that others can learn from your successes, as well as from your lessons learned along the way.

Nationwide Arena tops 1.3 Terabytes in weekend wireless traffic for NCAA games

Nationwide Arena. Photos Credit: Columbus Blue Jackets

Nationwide Arena. Photos Credit: Columbus Blue Jackets

Like big events in other sports, the opening rounds of the popular NCAA men’s basketball tournament are producing lots of wireless data use by fans at the games, with one venue — Nationwide Arena in Columbus, Ohio — recording more than 1.3 terabytes of combined Wi-Fi and DAS traffic during its two days of competition.

With second- and third-round games on Friday, March 22 and Sunday, March 24, Nationwide Arena saw 844 total GB of data on its internal Wi-Fi network, according to neutral host operator Mobilitie. The traffic was significantly higher for Sunday’s games, which featured Oklahoma’s win over Dayton and West Virginia’s victory over Maryland, with 711 GB of Wi-Fi traffic on Sunday that followed 133 GB used on Friday.

On the Nationwide Arena DAS, also hosted by Mobilitie, AT&T reported an additional 459 GB of traffic for its customers over the two days of competition, a total of 1.303 TB of combined Wi-Fi and AT&T DAS traffic. DAS traffic for customers of other wireless carriers was not reported.

For AT&T, only the KFC Yum! Arena in Louisville, Ky., had more AT&T DAS traffic for the opening round games, with a total of 515 GB used by AT&T customers over the two days of competition there. Other arenas with AT&T DAS reports included the Moda Center in Portland, Ore., (409 GB) and the Consul Energy Center in Pittsburgh (408 GB). We are still waiting for Wi-Fi reports from those arenas, if we get them we will update this post.