Your Levi’s Stadium technology primer: Everything you need to know about wireless technology at the site of Super Bowl 50!

Scoreboard promo for the Levi's Wi-Fi network, from 2014 season. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

Scoreboard promo for the Levi’s Wi-Fi network, from 2014 season. All photos: Paul Kapustka, MSR (click on any photo for a larger image)

With Super Bowl 50 two weeks away there is going to be increased interest about whether or not Levi’s Stadium in Santa Clara, Calif., host site of the event, is “the most technologically advanced” athletic venue. Here at Mobile Sports Report, we have spent the better part of the last two years researching and reporting on Levi’s Stadium and all its technical components, attending multiple events and compiling all the known statistics we can find, to present as complete and as honest an assessment as possible, from a completely objective perspective, about the technology found at Levi’s Stadium.

So what’s our verdict? As we see it, there are three main features that set Levi’s Stadium aside from most others, and qualify it for consideration as one of the most technologically advanced large public venues: The stadium’s Wi-Fi network, its distributed antenna system, or DAS, and the integrated Levi’s Stadium app, which takes advantage of a large network of beacons to provide wayfinding and other location-based features. Though some of the components, like the Wi-Fi network, may not be the fastest or largest around, it’s our opinion that the sum of the parts puts Levi’s Stadium at or near the top of any well-connected stadium list; but the 2-year-old venue’s real test won’t come until Super Sunday, when we’ll all see if the networks, apps and personnel performance can live up to the stress of one of sport’s biggest events.

For anyone who wants to know the exhaustive details behind the technology, we’ve included in this story links to all of our Levi’s Stadium stories we think are pertinent, to help other writers or interested sports-tech types get a grip on what’s really going to be technologically available to the 72,000 or so fans who show up on Feb. 7 to watch the NFL’s 50th annual big game.

For starters, here is the first part of a feature we did at the start of the season about how Levi’s Stadium was getting ready for Super Bowl 50. Though we expect some more news next week about late additions, this article pretty much sums up the first-year performance and the tweaks the San Francisco 49ers made to their home-stadium’s wireless infrastructure. And here is the second part of the feature, which focuses more on the stadium’s excellent app, which we’ll talk more about later.

Fans take pictures at Levi's Stadium, opening day 2014 season.

Fans take pictures at Levi’s Stadium, opening day 2014 season.

Wi-Fi: It’s good, but is it the best?

The Wi-Fi in the stadium is pretty good, among the best out there anywhere, but probably not the biggest or fastest network in all the land. Though the Aruba-gear network was innovative for its heavy use of under-seat Wi-Fi APs and the 1,200 APs it had for its first year, other stadiums are meeting or beating those numbers, and under-seat deployments are now becoming quite trendy for venues that want fast, wide connectivity. With slightly more than 1,200 APs now, the Levi’s Stadium Wi-Fi network has seen some big-traffic days for Wi-Fi, including the stadium’s NFL regular-season opener and a WrestleMania event last year.

Among stadiums we’ve seen, AT&T Stadium in Arlington, Texas, has more Wi-Fi APs and is a bigger place (by about 30,000 in capacity for football) so it had more overall Wi-Fi traffic than Levi’s the past couple years. And Kyle Field’s new network down at Texas A&M is the fastest we’ve seen anywhere, and already has had a bigger Wi-Fi traffic day than Levi’s Stadium. And we haven’t yet visited Miami’s Sun Life Stadium but they get a lot of wireless traffic there too. So while Levi’s Stadium may be among the best, we’re not quite sure it is at the top of the list, at least when it comes to sheer Wi-Fi connectivity.

We might change our tune if the Super Bowl 50 crowd can top last year’s Super Bowl Wi-Fi traffic total of 6.23 terabytes, recorded at the University of Phoenix Stadium in Glendale, Ariz. But so far the biggest total recorded at Levi’s Stadium was 4.5 TB seen at the WrestleMania 31 event last March. From our unofficial observations, the “top 5” list of most single-day Wi-Fi events we know of are:

1) 6.23 TB — Super Bowl XLIX, University of Phoenix Stadium, Glendale, Ariz., Feb. 1, 2015
2) 5.7 TB — Alabama vs. Texas A&M, Kyle Field, College Station, Texas, Oct. 17, 2015
3) 4.93 TB — College Football Playoff championship game, AT&T Stadium, Arlington, Texas, Jan. 12, 2015
4) 4.9 TB — College Football Playoff championship game, University of Phoenix Stadium, Glendale, Ariz., Jan. 11, 2016
5) 4.5 TB — WrestleMania 31, Levi’s Stadium, Santa Clara, Calif., March 31, 2015

For what it’s worth, Super Bowl XLVIII in MetLife Stadium used only 3.2 TB of Wi-Fi, so it will be interesting to see what happens with the growth curve at SB50. In addition to total data “tonnage” there is also an interesting observation about how much data is used per fan, on average. When we get the stats back from Super Bowl Sunday it will be interesting to see if the smaller crowd at Levi’s Stadium will have used more data per connected person, a good reflection of both the carrying capacity of the network and the ease of connecting and staying connected to the Wi-Fi.

Replacing the entire DAS for better cellular connectivity

What is often confusing to non-tech types who try to write about stadium wireless is realizing that there are often two separate networks, Wi-Fi and cellular, operating in the same venue. While many fans actively seek out Wi-Fi, many game-day attendees either don’t bother or don’t know how to connect to Wi-Fi, and so just use their phones like they do anywhere else. To make sure they still have a strong signal, wireless carriers and venues often team up to deploy a distributed antenna system, or DAS, which is basically a bunch of small antennas located inside the venue that act just like a big cell tower, connecting phones to the nearest antenna.

Close-up of new DAS antennas (from mid-July, before the wires were connected)

Close-up of new DAS antennas (from mid-July, before the wires were connected)

At Levi’s Stadium, integrator DAS Group Professionals (DGP) built a “neutral host” DAS for the stadium, which means the team owns the infrastructure and rents out space to carriers so they can connect to customers inside the building. One of the more interesting twists this past offseason was that DGP ripped out and replaced the entire DAS network it built the year before, at the behest of its customers, the major cellular providers. Why? According to DGP, the cell providers — who paid for the upgrade — are expecting as much as 2.5 times more cellular data at this year’s Super Bowl compared to last year, huge numbers that they were afraid might overwhelm the system installed in 2014.

During a stadium tour this summer, MSR saw that the main Levi’s Stadium head end (where the telecom gear that connects the stadium to the outside networks lives) was being doubled in size, so by any stretch cell connectivity should be good if not great during the big game. DGP was also supposed to be increasing cell coverage outside the stadium in the parking lots, but so far we haven’t heard any reports if reception was better this year than last.

At big events like the Super Bowl, the big wireless carriers will spend like crazy to make sure there are no reports of “phones not working,” so the DAS upgrades have become somewhat par for the course. AT&T said that it spent $25 million on wireless infrastructure improvements in the greater Bay area, including expanding its DAS operations inside Levi’s Stadium to allow them to handle 150 percent more traffic. You can expect that Verizon was spending some similar dollars, so rest assured, if you are there your phone will more likely than not find a signal.

What will the app let you do?

The biggest question remaining about the technological underpinnings of Super Bowl 50 — at least as of Sunday night — is whether or not all the features from the regular-season Levi’s Stadium app will make it into the mix for the Super Bowl, especially the one that really sets Levi’s Stadium apart, the ability to order food to be delivered to any seat in the stadium.

Though we’ve been given a “head nod” that the service will be available for Super Sunday, we haven’t yet received any official notice of what’s going to be in the game-day app either from app provider VenueNext or the NFL. This season Niners fans at home games could not only order food and drinks for themselves, they could order and pay for food to be delivered to friends in the stadium, something we noted in our season preview of changes to the groundbreaking Levi’s Stadium app.

App showing ability to buy pricey parking ticket for your RV

App showing ability to buy pricey parking ticket for your RV

If there is some doubt whether the league and the stadium might not make food-delivery available for the Super Bowl, it might have to do with the fact that at one of last year’s “big events” at Levi’s Stadium, the NHL’s Stadium Series outdoor hockey game, the food-delivery service melted down in the face of a massive amount of orders and a too-low level of human staffing. But our guess is that eventually (maybe this week?) we will hear that the Super Bowl app will embrace all the features of the regular Levi’s Stadium game-day app, including in-seat delivery.

What many fans at the game may find even more useful is the app’s ability to provide wayfinding capabilities through a mapping feature that uses the 2,000+ Bluetooth beacons installed throughout the venue to provide live wayfinding, just like how Google Maps shows your car as a blue dot driving down the highway. With many attendees most likely visiting the stadium for the first time, having the ability to find your way around via your device may be the most welcome reason to download the app. Fans should also be able to watch in-stadium replays seconds after plays happen, and may also be able to watch Super Bowl broadcast commercials via their mobile device. Stay tuned for more “official” announcements of app capabilities as we hear them.

In case you haven’t heard enough, here are a few more links from our in-person visits to Levi’s Stadium for Niners home games during the 2014 season.

Niners’ home opener tops Super Bowl for Wi-Fi data traffic with 3.3 Terabytes (Sept. 16, 2014)

Levi’s Stadium ‘NiNerds’ get high-visibility wardrobe upgrade (Nov. 23, 2014)

Stadium Tech Report: Network finishes season strong at Niners’ Levi’s Stadium (Jan. 12, 2015)

Texas A&M’s Kyle Field: A network built for speed

Full house at Kyle Field. All Photos: Paul Kapustka, MSR (click on any photo for a larger image)

Full house at Kyle Field. All Photos: Paul Kapustka, MSR (click on any photo for a larger image)

Is there a combined stadium Wi-Fi and DAS deployment that is as fast as the one found at Texas A&M’s Kyle Field? If so, we haven’t seen or heard of it.

In fact, after reviewing loads of live network-performance data of Kyle Field’s new Wi-Fi and DAS in action, and after maxing out the top levels on our speed tests time after time during an informal walk-around on a game day, we’ve come to the conclusion that Kyle Field has itself a Spinal Tap of a wireless deployment. Meaning, that if other stadium networks stop at 10, this one goes to 11.

Movie references aside, quite simply, by the numbers Kyle Field’s wireless network performance is unequaled by any other large public venue’s we’ve tested in terms of raw speed and the ability to deliver bandwidth. With DAS and Wi-Fi speed measurements ranging between 40 Mbps and 60+ Mbps pretty much everywhere we roamed inside the 102,512-seat venue, it’s a safe bet to say that the school’s desire to “build the best network” in a stadium hit its goal as best as it could.

Editor’s note: This story is part of our most recent STADIUM TECH REPORT, the COLLEGE FOOTBALL ISSUE. The 40+ page report, which includes profiles of stadium deployments at Texas A&M, Kansas State, Ole Miss and Oklahoma, is available for FREE DOWNLOAD from our site. Get your copy today!

On one hand, the network’s top-line performance is not that much of a surprise, since as part of an overall Kyle Field renovation that has already cost an estimated $485 million, the optical-based Wi-Fi, DAS and IPTV deployment inside the Aggies’ football palace is probably among the most expensive and expansive in-venue networks ever built. According to Phillip Ray, Vice Chancellor for Business Affairs at The Texas A&M University System, the total cost of the optical-based Wi-Fi, DAS and IPTV network was “somewhere north of $20 million.”

Remote optical cabinet and Wi-Fi AP at Kyle Field.

Remote optical cabinet and Wi-Fi AP at Kyle Field.

And even though the nation’s biggest cellular carriers, AT&T and Verizon Wireless, paid nearly half the network’s cost – $10 million, according to Ray – with the dedication and work crews brought to the table by main suppliers IBM and Corning, and Wi-Fi gear vendor Aruba, you have components, expertise and budgetary freedom that perhaps only a small group of venue owners could hope to match.

But just throwing money and technology at a stadium doesn’t necessarily produce a great network. In a venue the size of the new Kyle Field there needs to be great care and innovative thinking behind antenna placement and tuning, and in that arena Texas A&M also had the guiding hand of AmpThink, a small firm with oversized smarts in Wi-Fi deployment, as evidenced by its impressive track record of helping wireless deployments at the biggest events including several recent Super Bowls.

The core decision to go with optical for the network’s guts, and a tactical decision to put a huge chunk of the Wi-Fi APs in under-seat deployments are just part of the strategy that produced a network that – in A&M fan parlance – can “BTHO” (Beat The Hell Out) of most challengers.

Since it’s almost impossible to directly compare stadiums and venue network performances due to all the possible variables, you’ll never hear us at Mobile Sports Report declare a “champion” when it comes to click-bait themes like “the most connected stadium ever.” Given its remote location some three hours south of Dallas in College Station, Texas, Kyle Field will almost certainly never face the ultimate “big game” pressures of a Super Bowl or a College Football Playoff championship, so the network may never know the stress such large, bucket-list gatherings can produce. And so far, there aren’t many ambitious fan-facing applications that use the network, like in-seat food delivery or wayfinding apps found in other stadiums.

But as part of the football-crazy SEC, and as the altar of pigskin worship for some of the most dedicated fans seen anywhere, Kyle Field is sure to see its share of sellout contests against SEC rivals that will push wireless usage to new heights, especially as more fans learn about and use the still-new system. Though total Wi-Fi usage at the Nov. 7 game we attended versus Auburn (a 26-10 Texas A&M loss) was “only” 2.94 terabytes – a total hampered by cold, windy and rainy conditions – an Oct. 17 game earlier in the season against Alabama saw 5.7 TB of Wi-Fi usage on the Kyle Field network, a number surpassed only by last year’s Super Bowl (with 6.2 TB of Wi-Fi use) in terms of total tonnage.

At the very least, the raw numbers of total attendees and the obvious strength of the still-new network is sure to guarantee that Kyle Field’s wireless deployment will be one of the most analyzed stadium networks for the foreseeable future.

Texas A&M student recording the halftime show.

Texas A&M student recording the halftime show.

What follows are some on-the-spot observations from our visit, which was aided by the guidance and hospitality of Corning project manager Sean Heffner, who played “tour guide” for part of the day, giving us behind-the-scenes access and views of the deployment that are unavailable to the general fan audience.

An off-campus DAS head end

This story starts not inside Kyle Field, but in a section of town just over three miles away from the stadium, on a muddy road that curves behind a funky nursery growing strange-looking plants. A gray metal box, like a big warehouse, is our destination, and the only clue as to what’s inside is the big antenna located right next to it. This structure is the Kyle Field DAS head end, where cellular carrier equipment connects to the fiber network that will bring signals to and from fans inside the stadium.

Why is the head end so far away? According to Corning’s Heffner there was no room for this huge space inside the stadium. But thanks to the use of optical fiber, the location is not a problem since signals traveling at the speed of light makes 3.3 miles an insignificant span.

It might be helpful to back up a bit if you haven’t heard the full story of the Kyle Field deployment, which we told last year when the job was halfway completed. Though the rebuilding of the stadium was started with copper-based networks as the original plan, a last-minute audible championed by Texas A&M chancellor John Sharp sent the school on a decidedly untraditional path, by building a stadium network with a single optical-based core for Wi-Fi, DAS and IPTV networks. The kicker? Not only would this network have huge capacity and be future-proof against growth, it would actually cost less than a comparable copper-based deployment. If it got built on time, that is.

Though the pitch for better performance, far more capacity, use of less space, and cheaper costs might sound a bit too good to believe, most of it is just the combination of the simple physics advantages of using fiber over copper, which are well known in the core telecom and large-enterprise networking worlds, applied to a stadium situation.

One of the many maxed-out speed tests we took at Texas A&M's Kyle Field.

One of the many maxed-out speed tests we took at Texas A&M’s Kyle Field.

Without going too deeply into the physics or technology, a simple explanation of the benefits stem from the fact that optical fiber can carry far more bandwidth than copper, at farther distances, using less power. Those advantages are why fiber is used extensively in core backbone networks, and has been creeping slowly closer to the user’s destination, through deployments like Verizon’s FiOS.

And that’s also the reason why Texas A&M could put its DAS head end out in a field where it’s easier to add to (no space constraints), because the speed of fiber makes distance somewhat irrelevant. Corning’s Heffner also said that the DAS can be managed remotely, so that staff doesn’t need to be physically present to monitor the equipment.

Of course, there was the small matter of digging trenches for optical fibers to get from the head end to the stadium, but again, for this project it is apparent that getting things done was more important than strictly worrying about costs. Beyond the cash that the carriers all put in, other vendors and construction partners all put in some extra efforts or resources – in part, probably because the value of positive publicity for being part of such an ambitious undertaking makes any extra costs easy to justify.

Keeping the best fans connected and happy

From the head end, the fiber winds its way past apartment buildings and a golf course to get to Kyle Field, the center of the local universe on football game days. Deep inside the bowels of the venue is where the fiber meets networking gear, in a room chilled to the temperature of firm ice cream. Here is where the human element that helps keep the network running spends its game days, wearing fleece and ski jackets no matter what the temperature is outside.

See the white dots? Those are under-seat Wi-Fi APs

See the white dots? Those are under-seat Wi-Fi APs

In addition to Corning, IBM and AmpThink employees, this room during our visit also had a representative from YinzCam in attendance, a rarity for a company that prides itself on being able to have its stadium and team apps run without local supervision. But with YinzCam recently named as a partner to IBM’s nascent stadium technology practice, it’s apparent that the Kyle Field network is more than just a great service for the fans in the seats – it’s also a proof of concept network that is being closely watched by all the entities that helped bring it together, who for many reasons want to be able to catch any issues before they become problems.

How big and how ambitious is the Kyle Field network? From the outset, Corning and IBM said the Wi-Fi network part was designed to support 100,000 connections at a speed of 2 Mbps, so that if everyone in the stadium decided to log on, they’d all have decent bandwidth. But so far, that upper level hasn’t been tested yet.

What happened through the first season was a “take rate” averaging in the 35,000-37,000 range, meaning that during a game day, roughly one-third of the fans in attendance used the Wi-Fi at some point. The average concurrent user peaks – the highest numbers of fans using the network at the same time – generally averaged in the mid-20,000 range, according to figures provided by Corning and AmpThink; so instead of 100,000 fans connecting at 2 Mbps, this season there was about a quarter of that number connecting at much higher data rates, if our ad hoc speed tests are any proof.

Our first test that Saturday [Nov. 7, 2015], just inside a lower-level service entryway, hit 41.35 Mbps for download and 18.67 on the upload, on a Verizon iPhone 6 Plus over the stadium’s DAS. And yes, that download speed was the slowest we’d record all day, either on the DAS or the Wi-Fi.

Inside the control room we spent some time with AmpThink CEO Bill Anderson, who could probably use up an entire football game talking about Wi-Fi network deployment strategies if he didn’t have a big network to watch. On this Saturday the top things we learned about Kyle Field is that Anderson and AmpThink are solid believers in under-seat AP placements for performance reasons; according to Anderson at Kyle Field, fully 669 of the stadium’s 1,300 APs can be found underneath seats. Anderson also is a stickler for “real” Wi-Fi usage measurements, like trying to weed out devices that may have autoconnected to the Wi-Fi network but not used it from the “unique user” totals – and to take bandwidth measurements at the network firewall, to truly see how much “live” bandwidth is coming and going.

On the road to College Station, Aggie pride is everywhere. Whoop!

On the road to College Station, Aggie pride is everywhere. Whoop!

AmpThink’s attention to detail includes deploying and configuring APs differently depending on which section they are located in – student sections, for example, are more densely packed with people than other sections so the APs need different tuning. Corning’s Heffner also said that the oDAS – the DAS just outside the stadium – got special attention due to the large numbers of tailgating fans, both before and during the games. At the Alabama game, Heffner said there were some 30,000 fans who remained outside the stadium during the contest, never coming inside but still wanting to participate in the scene.

AmpThink, Corning, IBM and others involved at Kyle Field all seem keen on finding out just how much bandwidth stadium fans will use if you give them unlimited access. The guess? According to Corning’s Heffner, the mantra of stadium networks these days seems to be: “If you provide more capacity, it gets consumed.”

The ‘real’ 12th man

After walking through a tunnel with a nearly full cable tray overhead (“It’d be even more loaded if we were using copper,” Heffner said) we went out into the stadium itself, which was just starting to fill. Though the overcast day and intermittment rain squalls might have kept other teams’ fans from showing up for a 5:30 p.m. local start time, that simply wasn’t the case at an A&M home game.

Some of the Wi-FI and DAS download measurements we took at Kyle Field.

Some of the Wi-FI and DAS download measurements we took at Kyle Field.

As someone who’s attended a countless number of football games, small and large – including a Super Bowl and last year’s inaugural College Football Playoff championship game – I can honestly say that the level of fan participation at Texas A&M is like nothing I’d seen before. The student section alone spans two decks on the stadium’s east side and takes up 40,000 seats, according to stadium officials – simply dwarfing anything I’d ever witnessed. (Out of an enrollment of 57,000+, having 40,000 students attend games is incredible.) And outside of small high school crowds I’d never seen an entire full stadium participate in all the school songs, the “yells” (do NOT call them “cheers” here) and the locked-arms back-and-forth “sawing” dance without any need for scoreboard instruction.

Part of the stadium renovation that closed the structure into a bowl was, according to school officials, designed to make Kyle Field even more intimidating than it already was, by increasing the sound levels possible. Unfortunately the night of our visit some early Auburn scores took some of the steam out of the crowd, and a driving, chilling rain that appeared just before halftime sent a good part of the crowd either home or into the concourses looking for warmth and shelter. (The next day, several columnists in the local paper admonished the fans who left early for their transgressions; how dare they depart a game whose outcome was still in doubt?)

But I’ll never forget the power of the synchronized “yells” of tens of thousands of fans during pregame, and the roar that surfaced when former Aggie QB Johnny Manziel made a surprise appearance on the field before kickoff. Seattle Seahawks fans may stake the pro claim to fan support, but if you want to determine the “real” 12th man experience you need to stop by Kyle Field and give your ears a taste of loud.

Controlling the TV with the app

If the students and alumni and other fans outside provide the vocal power, the money power that helped get the stadium rebuilt can be found in the new Kyle Field suites and premium seating areas, some of which are found on the venue’s west side, which was blown up last December and rebuilt in time for this past season.

Conduit reaching to an under-seat AP

Conduit reaching to an under-seat AP

Inside the All American Club – a behind-the-walls gathering area with catered food and bars that would not seem out of place in Levi’s Stadium or AT&T Stadium – we tested the Wi-Fi and got speeds of 63 Mbps down, 69 Mbps up; Verizon’s 4G LTE service on the DAS hit 48 Mbps/14.78 Mbps, while AT&T’s 4G LTE DAS checked in at 40 Mbps/22 Mbps.

In an actual suite where we were allowed to check out the IPTV displays, the speed tests got 67/67 for Wi-Fi and 57/12 for Verizon 4G LTE. So the well-heeled backers of A&M football shouldn’t have any problems when it comes to connectivity.

As for the IPTV controls, the new system from YinzCam solves one of the problems that’s plagued stadium suites since there’s been suites: What do you do with the TV remote? What YinzCam did for Texas A&M was link the TV controls to a Texas A&M “TV Remote” app; by simply punching in a numerical code that appears on the bottom of the screen in front of you, anyone with access to a suite or club area with TVs can change the channel to a long list of selections, including multiple live game-day views (stadium screen, broadcast view) as well as to other channels, like other games on the ESPN SEC network.

By having a static code number for each TV and another set of numbers that randomly scrambles over time, the system smartly builds security into the channel changing system, and prevents someone who had been in a suite previously from being able to change the channels after they leave. The whole remote-control process took less than a minute to learn, and we had fun wandering through the club-level areas our pass gave us access to, changing screens as we saw fit.

Our favorite places to watch the game at Kyle Field were the loge-level lounges, where you could first purchase food and beverages, including alcoholic ones, at an inside bar and then sit at an outside seat with a small-screen TV in front of you for information overload. The Wi-Fi in the southwest corner loge lounge checked in at 67.03/62.93, so it was no problem being connected via mobile device, either.

What comes next for the Kyle Field network?

Even though the rain had started coming down harder, we left the comfort and warmth of the club levels to wander around the stadium’s upper decks, including the student section, where we watched numerous fans taking pictures or videos of the band’s halftime performance. Clearly most everyone in Kyle Field had gotten the message and wasn’t afraid that they won’t connect if they use their mobile device at the game, even among 102,000 of their closest friends.

Antennas on flag poles atop seating

Antennas on flag poles atop seating

The question now for Kyle Field is what does it do next with its network? The most obvious place for innovation or new features is with a stadium-centric app, one that could provide services like a wayfinding map. Maybe it was our round-the-stadium wandering that produced confusion finding our way around, but any building that seats 102,000 plus could use an interactive map. It might also be interesting to tie a map to concessions – the night we visited, there were long lines at the few hot chocolate stands due to the cold weather; in such situations you could conceivably use the network to find out where hot chocolate stands were running low, maybe open new ones and alert fans through the app.

We’re guessing parking and ticketing functions might also be tied to the app in the future, but for now we’ll have to wait and see what happens. One thing in Kyle Field’s favor for the future: thanks to the capacity of the optical network buildout, the stadium already has thousands of spare fiber connections that aren’t currently being used. That means when it’s time to upgrade or add more DAS antennas, Wi-Fi APs or whatever comes next, Kyle Field is already wired to handle it.

For the Nov. 7 game at Kyle Field, the final numbers included 37,121 unique users of the Wi-Fi network, and a peak concurrent user number of 23,101 taken near the end of the 3rd quarter. The total traffic used on the Wi-Fi network that night was 2.94 TB, perhaps low or average for Kyle Field these days but it’s helpful to remember that just three years ago that was right around the total Wi-Fi data used at a Super Bowl.

Until the next IBM/Corning network gets built in Atlanta (at the Falcons’ new Mercedes-Benz Stadium, slated to open in 2017), the Kyle Field network will no doubt be the center of much stadium-technology market attention, especially if they ever do manage to get 100,000 fans to use the Wi-Fi all at once. While A&M’s on-the-field fortunes in the competitive SEC are a yearly question, the performance of the network in the Aggies’ stadium isn’t; right now it would certainly be one of the top four seeds, if not No. 1, if there was such a thing as a college stadium network playoff.

What we’re looking forward to is more data and more reports from a stadium with a network that can provide “that extra push over the edge” when fans want to turn their connectivity dial past 10. Remember, this one goes to 11. It’s one more.

(More photos below! And don’t forget to download your copy of the STADIUM TECH REPORT for more!)

kf7
Panoramic view of Kyle Field before the 102,000 fans fill the seats.

kf2
Some things at Kyle Field operate at ‘traditional’ speeds.

kf1

Outside the south gate before the game begins.

kf3

Overhang antenna in the middle section of the stadium.

Fans at College Football Playoff championship game use 4.9 TB of Wi-Fi data, 3.9 TB of DAS from AT&T and Verizon

Alabama coach Nick Saban hoists the college championship trophy. Photo by Kent Gidley / University of Alabama

Alabama coach Nick Saban hoists the college championship trophy. Photo by Kent Gidley / University of Alabama

The exciting national championship game Monday night between Alabama and Clemson also resulted in a big night for Wi-Fi and cellular usage at the University of Phoenix Stadium in Glendale, Ariz., with 4.9 terabytes of Wi-Fi data consumed, according to stadium network officials.

While the number didn’t set a stadium record — the 6.23 TB of Wi-Fi used at Super Bowl XLIX last February in the same venue is still the highest single-game Wi-Fi mark we’ve seen — the 4.9 TB used Monday nearly matches the total from last year’s inaugural College Football Playoff championship game at AT&T Stadium in Arlington, Texas, where 4.93 TB of Wi-Fi was used. It’s worth noting, however, that Monday night’s game had 75,765 fans in attendance, almost 10,000 less than last year’s crowd of 85,689 at the first playoff championship. So at the very least, Monday’s fans used more data per fan in attendance than last year’s game.

On the cellular side of things however, AT&T reported that data usage on its DAS network Monday night exceeded the total from last year’s Super Bowl, with 1.9 TB carried Monday to top the 1.7 TB total AT&T recorded at Super Bowl XLIX. UPDATE, 1/26/16: Verizon has followed up with a report claiming it had 2 TB of DAS traffic at the event. So for right now the wireless total from Monday’s game stands at 8.8 TB, a number that still might grow if we ever hear from Sprint or T-Mobile.

Mark Feller, vice president of information technology for the Arizona Cardinals, said that the University of Phoenix Stadium Wi-Fi network saw 23,306 unique devices connect Monday night, with a peak concurrent connected total of 17,297 devices. The stadium network also saw an additional 1.2 TB of wired data used Monday night, primarily from press and photographer Ethernet connections, Feller said.

The 4.9 TB mark unofficially puts Monday’s game in the “top four” of highest-ever single game Wi-Fi data totals we’ve seen, behind only last year’s Super Bowl, an Alabama game at Texas A&M’s Kyle Field this fall that hit 5.7 TB, and (barely) last year’s college championship game. All eyes in the Wi-Fi totals world now turn to Levi’s Stadium, where Super Bowl 50 takes place Feb. 7. Will the 6.2 TB mark survive, maybe showing that fan data use at big games has peaked? Or will a new record be set?

AT&T: NFL fans used 55% more DAS data this year

dx1AT&T customers who visited NFL stadiums this season used 55 percent more cellular traffic this year than last, according to some year-end figures from AT&T.

In the 31 different NFL venues where there is an AT&T DAS AT&T customers used 132.8 terabytes of cellular data this NFL season, with the Dec. 14 Monday night game between the New York Jets and the Miami Dolphins topping the single-game charts with 1.6 TB of DAS data used, according to AT&T. It’s appropriate that Sun Life Stadium had the biggest data game, since Miami’s home also led the NFL for highest average DAS data used, with 1.4 TB per game. Close behind in second place for average DAS use was AT&T Stadium in Arlington, Texas, where the average hit 1.257 TB this season. Third was San Diego’s Qualcomm Stadium with 1.085 TB, and fourth was Levi’s Stadium in Santa Clara, Calif., with an average of 1.054 TB each game on the AT&T DAS.

Report excerpt: New Wi-Fi at Ole Miss

Game day at Vaught-Hemingway Stadium. All photos: Joshua McCoy/Ole Miss Athletics (click on any photo for a larger image)

Game day at Vaught-Hemingway Stadium. All photos: Joshua McCoy/Ole Miss Athletics (click on any photo for a larger image)

If you know anything about college football in general, and the SEC in particular, you know football in the south often means big crowds and fun game-day traditions. At the University of Mississippi — aka Ole Miss — you have the “Hotty Toddy” cheer and the renowned tailgating atmosphere in “the Grove.”

And now, you can add fan-facing Wi-Fi in Vaught-Hemingway Stadium to the mix.

While some might fret that bringing high-speed wireless communications to football stadiums takes away from the live experience, the reality of life in today’s connected society is that people expect their mobile devices to work wherever they roam, even if it’s to a place where 60,580 of their closest friends also congregate, like they do at Vaught-Hemingway on Saturdays in the fall.

Add in the desire these days for football fans to share their live experiences with friends and others over social network sites, and you can see why the demand for mobile bandwidth is now as much a part of college football as marching bands and tailgating parties.

Through a partnership with wireless service provider C Spire, and using Wi-Fi gear from Xirrus, Ole Miss brought fan-facing Wi-Fi to Vaught-Hemingway stadium in 2014, and just finished up its second season of service. According to Michael Thompson, senior associate athletic director for communications and marketing at Ole Miss, the need for better stadium connectivity surfaced after the school started conducting fan experience research about 5 years ago.

“Connectivity was just one component” of the research, said Thompson, alongside questions about many different elements of the game-day experience including parking, ticket-taker friendliness, concession prices and time spent waiting in lines. And then there were questions about using mobile devices for emails or voice calls.

Walk of champions outside the stadium.

Walk of champions outside the stadium.

“We saw [from the surveys] that we had some issues in meeting fan needs, especially in those two areas [voice calls and email],” Thompson said. And while Vaught-Hemingway did have a neutral-host Crown Castle DAS installed several years ago, Thompson said the carrier investment in the deployment was uneven.

Bringing in ‘state of the art’ Wi-Fi

Editor’s note: This story is part of our most recent STADIUM TECH REPORT, the COLLEGE FOOTBALL ISSUE. The 40+ page report, which includes profiles of stadium deployments at Texas A&M, Kansas State, Ole Miss and Oklahoma, is available for FREE DOWNLOAD from our site. Get your copy today!

To bolster connectivity in a method free of the constraints of a DAS, Thompson said the school put out an RFP for stadium Wi-Fi, and found “an incredible partner” in C Spire, a leading connectivity provider in the region around the Oxford, Mississippi campus.

Among the challenges in bringing Wi-Fi to Vaught-Hemingway — a stadium whose initial version was built in 1915 — was a lack of overhangs to place Wi-Fi access points, and old construction methods that wouldn’t allow for under-the-seat APs. But using Xirrus gear, C Spire and Ole Miss found a deployment method that worked — putting a lot of APs underneath the stands, shooting upwards through the concrete.

With 820 Wi-Fi APs inside the stadium, Thompson said the “Rebel Wi-Fi” network is “absolutely a state of the art system,” supporting “tens of thousands” of fans concurrently on the network during football games. Using analytics, Thompson said “it’s interesting to watch [online] behaviors, and to see what people are doing when there are big spikes [in traffic].” Not surprisingly, Thompson said that one recurring spike happens right after each opening kickoff, “when a lot of photos get shared.”

A small fee for non-C Spire customers

Promotion of the Wi-Fi network, Thompson said, starts with C Spire itself, since the carrier is the service provider “for a fairly large percentage of our fans.” C Spire customers can use the Wi-Fi network for free, Thompson said, and can have their devices autoconnect whenever they come to a game.

The panoramic view

The panoramic view

Non-C Spire customers, however, must pay a small fee for use of the Wi-Fi, which can either be added to the cost of a season ticket (the charge is $25 for a full-season Wi-Fi pass) or can buy a “day pass” for a $4.99 fee per game. Thompson said the network has no restrictions or blocking, and has seen fans “watching another game live” while at Vaught-Hemingway.

While it might take time to become a hallowed tradition, it’s a good bet that over time the Ole Miss fans will become as used to taking and sharing videos, photos and texts as they do rooting together and congregating along the “walk of champions” before games. It might not date back to 1915, but it’s an amenity that many mobile-device owners will cherish once they find out it’s there.

“There’s still a lot of people who just accept that it’s going to be hard to connect [at a stadium] because they were trained to think that for so long,” Thompson said. “Connectivity just dropped off their radar.”

Commentary: Wi-Fi and DAS ain’t cheap — but can your venue afford not having them?

Screen Shot 2016-01-05 at 10.59.41 AMIf I had to guess, I would bet that our news that Texas A&M’s new optical-based stadium network cost “north of $20 million” to build will be one of the most talked-about things in the stadium technology world for the near future. While some may ask “who really has that kind of money to spend” on a stadium network, I think there is an equal question in the opposite direction: Can you afford not to spend that much (or at least as much as you can) to make your network as good and future-proof as it can be?

Our cover story about the new deployment at A&M’s Kyle Field in our latest STADIUM TECH REPORT (which you can download for free) may be somewhat of an outlier since Texas A&M is clearly one of the subset of universities and colleges that doesn’t really have the budgetary concerns that others might. Yet it’s also instructive to look around at Texas A&M’s peers at the big-time college football level to see how few of them have even started down the road toward a top-level stadium network.

Some schools with “big” football programs (which regularly attract large, sellout crowds and have plenty of income on hand) have certainly built great networks of their own, including schools we’ve profiled, like Wisconsin, Nebraska, Baylor and more. But there are still many more schools, even those with successful, money- making operations, who still haven’t put high- speed wireless networks into their venues. The biggest question may be for them, and it is: How much longer will your fans put up with the feared “no signal” problem? Especially as the kids of today become potential ticket-buying alums that you count on for the future?

It’s not about watching the phone at the game

To be sure, we still don’t think that anyone – anyone – goes to a sporting event to stare at their phone. There is still so much to the live game-day experience, the smells, sounds and tribal fun, that it will always outweigh whatever entertainment or pleasure one might derive from their mobile device.

Dallas fan in mobile action at AT&T Stadium. Photo: Phil Harvey, MSR

Dallas fan in mobile action at AT&T Stadium. Photo: Phil Harvey, MSR

That being said, it’s also true that our society has already become one that is used to being able to connect everywhere; that’s especially so when we’re in public and social situations, where the ability to stay in touch facilitates not only face-to-face meetings (meet you there!) but also enables us to stay close to others who can’t physically be with us (wish you were here!).

Time and time again, when we profile venues that have installed new wireless networks, we ask about the reasons behind the deployment – and almost always, fans complaining about not being able to connect is one of the top woes. Before the stadium refurbishment at Texas A&M, chancellor John Sharp’s office was “flooded” with emails after every home game, complaining about two things in particular: The lack of women’s restrooms, and the terrible cellular reception. They’re both plumbing problems, but some people still don’t seem to see the urgency to solve the second kind, the one that uses “pipes” to connect phones.

For the near future, it may be easy to ignore the problem and say it’s not a priority, that fans come to watch the games, not their phones. But ignoring the reality of the need for people to stay connected seems a bad way to treat paying customers; and every day your venue doesn’t have a network is another day lost in the possible pursuit of a closer relationship with ticket-buyers, and the potential digital-supported revenue ideas that are just starting to emerge.

While we’re guessing that not every institution can support a $20 million network (even if the wireless carriers are paying half the cost), there are many other ways to skin this cat, as other profiles in our most recent STADIUM TECH REPORT issue point out. By partnering with Boingo, Kansas State was able to get both a DAS and a Wi-Fi network built; and at Ole Miss, a partnership with C Spire got a Wi-Fi network deployed at Vaught-Hemingway Stadium, albeit one where non-C Spire customers have to pay a small fee ($4.99 per game) to use it.

Maybe charging a small fee isn’t the ideal situation, but it’s better than no network at all, especially if you want to attend a game but still want to remain somewhat connected to the outside world. And we haven’t even mentioned the public safety aspects of ensuring you have adequate cellular and/or Wi-Fi coverage in your venue, which might prove indispensible in times of emergency.

And even at stadiums we’ve been to where there is advanced cellular and Wi-Fi inside the venue itself, there is often poor or no connectivity outside. At Texas A&M, we heard tales of some 30,000 people who remained in the tailgating lots during the game, never wanting to come inside. While not all schools may have that kind of be-there fervor, the idea of an “event city” is taking shape at many venues pro and collegiate.

At the University of Phoenix Stadium in Glendale, Ariz., for example, a Crown Castle DAS brings connectivity to the extensive mall/restaurant area surrounding the football stadium and hockey arena; both the Green Bay Packers and the Chicago Cubs are planning outside-the-wall fan areas that will have Wi-Fi and DAS coverage to keep people connected on the way to or from the games. For many venues, outside is now as important as inside when it comes to wireless coverage.

So the question is, should your institution spend the necessary money to put great networks into your most public places, or is connectivity still a luxury your venue can’t afford? We’ll admit we don’t know all the answers to those twin questions, but if you have a story or opinion one way or the other we’re ready to help you tell your tale. Let’s hear from more of you, so that everyone can learn.