Thinking out loud: When will stadium apps use voice commands?

Wouldn't it be great to have a stadium app that asked this question, out loud?

Wouldn’t it be great to have a stadium app that asked this question, out loud?

In the overall world of smartphones, voice commands and help-me services like Apple’s Siri are commonplace. So when will voice commands become part of stadium apps, a place where they could be really useful?

Unfortunately, I don’t have an answer and I bet if I asked Siri I wouldn’t get a clear reply. But as the kickoff column in what is planned as a weekly “thinking out loud” feature here, maybe the reading audience can chime in: Are voice commands coming to stadium apps anytime soon? What are the sticking points? Are there technical reasons why fans can’t use voice commands to help make the game-day experience a better one?

After spending a year really pondering how technology can help the fan situation, I now understand why most stadium apps have low usage rates: They simply aren’t addressing the main pain points of attending a live event, which primarily have to do with waiting in a line, or wasting time. Sometimes that line is in the parking lot or at the public transportation station, and sometimes it’s at a concession stand. Sometimes it’s a restroom line. Wasting time not in a line usually comes from not being able to find something, or somebody. I think voice commands could help make things easier, and would provide a real reason for fans to download and use a stadium app.

Listen to me, don’t tell me

As most of us who use smartphones know, the combination of features like voice commands and a powerful app like Google Maps is drop-dead simple and extremely helpful. I’m still amazed by the fact that I can sit in my car, tell my phone “directions to xxx address,” and then the phone will talk me through the way there, so I’m not endangering myself or others by looking at a screen while driving. (Which may be the stupidest thing a living being can do.)

Siri can answer lots of things, but she can't tell you why sports apps don't have voice commands.

Siri can answer lots of things, but she can’t tell you why sports apps don’t have voice commands.

So… why can’t that functionality be a part of a stadium app? Last year while attending multiple games I noticed that sometimes trying to type things on my smartphone was near impossible, especially when you are holding a drink in one hand. I also noticed that screens were sometimes hard to read in the bright sunlight of an outdoor event. Voice commands and voice replies could go a long way to making a stadium app more useful; I’m especially thinking about it when you combine it with a powerful action feature — like the Levi’s Stadium app’s ability to let you pre-order food and drink for express pickup or delivery — wouldn’t it be great if you could just click the talk button and say, “I’d like a hot dog and a beer,” and then have the phone ask you, “pickup or delivery?”

I’ve got a lot more ideas how voice commands could help improve a game-day experience — like using it to help me find friends who I know are at the stadium — but I’m interested in your thoughts here as well. First of all, from a technology standpoint is this idea doable? Can the resources that work for Google Maps be replicated in stadiums? What’s needed — maybe more beacons or some kind of better Wi-Fi location system? Chime in here. Since this blog isn’t yet voice-enabled, you can leave comments below or shoot me an email to kaps at mobilesportsreport.com. Like Siri, I will thank you personally if you do.

In-seat food delivery returns to Levi’s Stadium for Earthquakes soccer game

Screen shot from Levi's Stadium app showing active in-seat delivery option.

Screen shot from Levi’s Stadium app showing active in-seat delivery option.

In-seat food delivery, the feature perhaps most unique to Levi’s Stadium, will return this Sunday for a MLS game between the San Jose Earthquakes and the Orlando City SC, a 4 p.m. start at the 68,500-seat home of the San Francisco 49ers.

While in-seat food delivery was active for all the Niners’ home games this past NFL season, the feature ran into some issues during the Coors Light Stadium Series hockey game at Levi’s in February, a still not-fully-explained problem of either too many orders or too few staffers to deliver that led to an unspecified number of incompleted orders and angry fans. At subsequent Levi’s events like the March WrestleMania 31 event, fans were not able to order in-seat food and beverage delivery by request of the event’s organizers.

But the latest refresh of the Levi’s Stadium app by VenueNext shows an active in-seat delivery menu, though it appears only food and beverages, and not merchandise, will be available for soccer fans to have brought to their seats. One reason why it may be easier for delivery to be available is that from seating maps it appears that the 300- and 400-level seating areas (the upper decks at Levi’s) won’t be open for the Sunday soccer game, making it a smaller overall crowd.

Stadium Tech Report: Los Angeles Angels and 5 Bars build ‘wireless halo’ of Wi-Fi & DAS for Angels Stadium

The iconic sign outside the "Big A," aka Angels Stadium of Anaheim. Credit all photos, even tilted ones: Terry Sweeney, MSR (click on any photo for a larger image)

The iconic sign outside the “Big A,” aka Angels Stadium of Anaheim. Credit all photos, even tilted ones: Terry Sweeney, MSR (click on any photo for a larger image)

Every baseball team wants to notch a win on opening day, and the Los Angeles Angels of Anaheim are no exception. So while the number of runs scored was important to Al Castro, the franchise’s IT director, his eye was also on wireless performance in Angels Stadium, since 2015 will be the first full season with both Wi-Fi and DAS technology in place. The Angels may have lost their opener against the Kansas City Royals, but their wireless networks scored big by handling more than 1.3 TB of data that afternoon.

“Fans expect connectivity these days,” Castro told Mobile Sports Report during a tour of Angels Stadium, aka the Big A, which was built in 1966. Once the home of the NFL’s Los Angeles Rams, the stadium went through and extensive renovation in 1997-98 and now seats about 44,000 for baseball and serves 3 million visitors annually. “If they’re going to come to a ballgame for four hours,” said Castro of today’s fans, “they won’t tolerate not being connected.”

Adding wireless to the ‘Big A’

To get the wireless ball rolling last year, teams of engineers on scaffolding started on the uppermost tier of the Big A (the “View Level”) to mount DAS and Wi-Fi antennas to the stadium canopy. Working from outermost edges of the C-shaped stadium, two sets at of scaffolding at each end leapfrogged each til they met in the middle – a five-week process, according to Castro.

Angels IT director Al Castro, in front of his wireless deployment map

Angels IT director Al Castro, in front of his wireless deployment map

The 15-zone DAS network went live in June 2014 with Verizon, AT&T and T-Mobile on board; Sprint is expected to add some antennas in the next several weeks. Currently, there are 122 DAS remotes in 33 locations. Angel Stadium Wi-Fi went live in September 2014 and now counts more than 400 access points around the stadium, according to team figures. Ruckus Wireless is the Wi-Fi vendor; the DAS gear is from Teko Telecom, now part of JMA Wireless.

The Angels worked closely with technology partner 5 Bars, a builder of turnkey wireless networks for sports venues’ wireless needs. Castro would not disclose the budget for the wireless upgrades at Angels Stadium.

In addition to using Major League Baseball’s Ballpark app, Angels fans can post to social media, surf the Web and check email from the stadium’s wireless networks. On the stadium’s club level, spectators can wirelessly order food and beverage from their seats; Legends, which operates the stadium’s concessions, uses an unpublished SSID for 150 wireless-enabled moveable cash registers and more than two dozen handheld point-of-sale devices. Similarly, TicketMaster has its own invisible SSID for wireless scanning of tickets at the stadium’s entry gates; the SSID for the press box is also masked, according to Castro.

Hiding in plain (or painted) sight

The DAS antennas and APs have been strategically installed and well concealed; they’re as discrete as chameleons. Working with Ruckus gear, 5 Bars installed narrow-beam, sectorized-beam and high-capacity APs, all centrally managed by Ruckus’s SmartCell Gateway 200.

A nice view of the field -- with antennas in silhouette

A nice view of the field — with antennas in silhouette

The Angels also use SmartCell Insight, a reporting and analytics package that helps the team track number of unique connections to the Wi-Fi during the course of a game, device types, total and average data uploaded and downloaded, and their speeds, Castro said.

Angel Stadium Wi-Fi has been engineered for 20,000 simultaneous users; there’s no throttling of user bandwidth and no filtering for streaming media like Spotify — “yet,” Castro was quick to add with a laugh. Download speeds vary depending on crowd size, according to Tommy Taylor, senior manager, engineering services for 5 Bars. For a game with 36,000 in attendance, for example, average download speed for devices using 2.4 GHz bandwidth is 8-12 Mbps, while 5 GHz connections can run as fast as 18-24 Mbps. On the traffic side, currently the network is seeing upload volume of about 20 percent of the download average volume, Taylor said, in an email to Mobile Sports Report.

The Angels will continue to fine-tune the network and add or re-point APs as necessary. “We are in the process of adding additional APs to cover some areas that, when the stadium is full, do not receive the high level of coverage we are targeting to provide,” Castro said. Those additions should be done by mid-June. Management has an eye on monetizing the network through sponsorships, and extending the in-seat ordering system beyond the club level of the ballpark, according to Castro.

He also wants to add streaming video to the network so that fans can watch replay from multiple angles, which Castro described as “a good incentive — something you can’t get at home.” He also intends to expand his use of analytics and report generation on a game-by-game basis. It’s the sort of thing that the owners and managers of the team are increasingly interested in, Castro added.

Monday quick thoughts: Livestreaming comes of age on fight night; PGA’s digital moves confusing

Some quick thoughts on a Monday where yours truly is recovering from a week-plus as stage crew for my daughter’s musical, a much more physically taxing job than originally thought:

Livestreaming comes of age during Mayweather vs. Pacquiao

We’ve been pounding the drum a bit lately about livestreaming apps like Twitter’s Periscope and its twin Meerkat, which allow people to become personal broadcasters, relaying live video of whatever their phone cameras can see to their “followers” on the livestreaming services. Earlier this year we wondered if the services would cause a problem for sports like baseball (which is not worried about livestreaming just yet) but the big breakout in livestreaming and sports came this past Saturday night, when lots of people used Periscope and Meerkat to give others a free, completely illegal look at the closed pay-per-view fight by holding their phones up to TVs showing the live action.

The fallout still hasn’t hit in any official or legal way yet, but after HBO’s quick lawsuits trying to stop people from livestreaming episodes of Game of Thrones, you can bet that similar legal attempts to constrain the services from showing exclusive sports footage won’t be far behind. I also just saw a photo of the live crowd at the Mayweather/Pacquiao fight that showed multiple fans holding up phones, no doubt some of them livestreaming. While Major League Baseball’s Bob Bowman thinks that most fans don’t want to hold their phones up for long stretches of time, my thinking is, that before long someone’s going to figure out how to link a GoPro helmet cam to their phone for HD livestreaming that’s hands-free. Then what?

I just think this is going to be a much bigger deal than leagues and sports think right now. The weird coolness factor of being your own broadcaster is strangely compelling, and is a step up from the ubiquitous selfie. While Twitter CEO Dick Costolo might think it was cool that Periscope “won the fight” Saturday night, let’s see how smug he is when lawsuits start showing up at the door.

And while the terms of service for both Periscope and Meerkat clearly state that the services may not be used to show copyrighted content — and while the services have made noises about being ready to kick off users who do so — the fact that you can sign up instantly makes the policing after-the-fact a fail before it starts. Nobody wants the return of phone and camera police at big events, a kind of enforcement that never really worked and won’t work now that videocameras can fit inside pockets. Twitter, which clearly wants to play ball with sports leagues — witness its deals with entities like the NFL to show approved replays — needs to get out in front on the livestreaming/sports issue or risk legal wrath. And we haven’t even talked yet about how livestreaming might affect bandwidth on stadium networks, a topic sure to be discussed at the upcoming SEAT Conference in San Francisco this July. More on livestreaming soon, you can bet.

PGA sends confusing message with credential pull

When I wrote an editorial suggesting that the PGA embrace livestreaming as a way to attract more fans with innovative use of new technology, I had no idea that earlier that day the Tour had pulled a season credential from reporter Stephanie Wei for using Periscope to show some live video of practice rounds from the World Golf Championships Match Play event at Harding Park last week. Coming just after the PGA announced a deal with MLBAM to produce an over-the-top service to show live Thursday and Friday morning rounds, it was thoroughly confusing: Was the Tour embracing new media, while slapping the wrists of other media who dared use the same technology?

In a quick call Friday with Ty Votaw, the Tour’s executive vice president for communications, we heard the Tour’s claim that Wei had a “long history of [policy] violations,” and that the suspension of her credentials was due to the long history, and not just her use last Monday of Periscope. Wei posted her own version of the story on her blog, Wei Under Par. As far as we know, Wei is the first major-sports reporter to get a credential pulled in part because of Periscope use.

While we clearly understand the need to protect copyrighted broadcasts, it’s our opinion that the Tour needs to lighten up on quick-hit video content, especially for coverage of things that the TV broadcasters don’t show, like practice rounds or range action. As we said, such content could attract a young golf-geek audience and reward hustling reporters like Wei, who we’ve been following mainly because of her fresh take and embrace of social-media methods of communication. For a deeper look inside the whole issue, you should read this column from Sports Illustrated’s Alan Shipnuck on the incident, and why he thinks (and we agree) that the losers here are golf fans.

Opinion: Pro golf tour should embrace livestreaming apps like Meerkat, Periscope, to attract new fans and show ‘missing’ action

The action starts here. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

The action starts here. Credit all photos: Paul Kapustka, MSR (click on any photo for a larger image)

Even as it ramps up its own official efforts to bring more live action to fans via the Internet, the professional golf tour should embrace the emerging “livestreaming” services like Periscope and Meerkat to expose even more live play to a wider and possibly younger audience.

Why? Because golf is unique in its ability to allow fans very close to the players, and combining that with the predictability of action makes for a perfect recipe for compelling livestream content, something that may not be possible at stadium-based events like baseball or football. And since golf itself is admitting that it needs more live coverage, why not open the gates as wide as possible, and see what happens?

Just as the sport offers a unique vantage point for viewers, so too do innovations like golf carts enhance the on-course experience for both players and fans alike. With Golf Carts of ATX leading the charge in providing high-quality carts, it’s easier than ever for enthusiasts to navigate the fairways and get up close to the action. This accessibility can attract a younger audience who craves immersive experiences and direct engagement with the sport.

By leveraging livestreaming alongside the convenience of golf carts, the tour could foster a vibrant community that celebrates every aspect of the game. Imagine fans not only watching live matches from their devices but also getting real-time glimpses of players as they drive by in their carts, capturing the spontaneity and authenticity that make golf so special. This fusion of technology and tradition could set the stage for a new era in golf, inviting fans to engage with the game in ways that were previously unimaginable.

As I will explain below I think the downside is minimal, and on the upside there’s the opportunity for the world’s stodgiest sport to shed some of its historical knickers and attract a younger, hipper audience that it might need somewhere soon down the road.

Perfect for Periscope

That overall idea was my instant takeaway from a day at the World Golf Championships Match Play event this week at Harding Park Golf Course in San Francisco, where I strolled the grounds on Tuesday, when practice rounds and a pro-am event were taking place. While the almost non-existent crowd meant I could really get up close and personal, it struck me that even at crowded days at golf tournaments a good number of fans are extremely close to the players, making cell-phone livestreaming something you may actually want to watch.

Ian Poulter in fine form on Tuesday at WGC.

Ian Poulter in fine form on Tuesday at WGC.

Even with my limited photography skilz I was able to get some good shots Tuesday, including one stop-action picture of Ian Poulter’s perfect swing. I also spent some time watching Zach Johnson and Jason Dufner dial in their short irons at the practice range, and the thought occurred to me that golf geeks might really like being able to watch such “action” via a livestreaming service. So why not allow and even encourage it? If you follow golf at all you are probably, like the rest of us golf fans, regularly frustrated by the lack of “live” coverage either on TV or online. Especially so since there’s now no real reason not to have as much live coverage as you can.

In the old days, it might have been cost-prohibitive and technically impossible to have TV cameras following every golfer on the course on every hole. But as cameras and wireless technology continue to improve, you’re seeing more and more flexibility and choice in “official” golf coverage, most recently with Tuesday’s announcement of PGA Tour Live, which later this summer will bring live coverage of some Thursday and Friday morning action to Internet viewers for a small fee. That’s great news for frustrated old-line golf fans, who will probably happily pay a few bucks a week not to miss early rounds, especially from players who may finish before the TV coverage comes on air.

But why stop there? Even the PGA’s new service will be extremely limited, only showing two “featured” groups each day. That means possibly half the field still won’t be seen, and who knows when someone will have a hot round? Even The Masters’ excellent online coverage only shows a couple groups at a time and a couple holes. Why not allow unlimited or at least PGA media-approved livestreaming, something that could expand Tour coverage while rewarding hustling reporters who scour the course for unknowns having a good day? From where I sit the opportunities seem to far outweigh the negatives.

Remember: Online is additive for regular TV coverage!

After Tuesday’s press conference I briefly chatted with PGA Tour commissioner Tim Finchem and asked him about livestreaming apps, which are popping up at other pro sports events, like baseball. Though he doesn’t seem like someone who spends a lot of time on Twitter Finchem did know what Meerkat and Persicope were, and said “we’re looking at it [livestreaming] since it raises obvious issues.”

At the WGC social media tent. They wouldn't let me carry this on course to hold behind Sergio.

At the WGC social media tent. They wouldn’t let me carry this on course to hold behind Sergio.

Those obvious issues, of course, are that livestreaming clearly violates broadcast rights agreements and circumnavigates sponsor advertising, two big items in the PGA’s revenue list. But like other sports, golf isn’t really concerned with livestreaming right now since the guess is that most fans want to watch the action and not spend minutes holding up their phones so the Internet can see what they are seeing. That’s probably a safe bet but I think golf should go the other direction and encourage livestreaming, perhaps from golf media professionals already covering events or from sponsors themselves, who are also already providing social media coverage of their sponsored players. Instead of looking at livestreaming as something that takes away from its professional, sponsored coverage, the PGA should see the new services as a valuable promotional tool, one more likely to be consumed by an audience that doesn’t watch much golf now — young, hip, tech people who live on services like Twitter and might find golf cool if they could watch some live action on their phone, for free.

Already this week some golf media professionals with good social media skills, like Stephanie Wei, have done some livestreaming from Harding, but why not have more? Livestreaming could be a way to bring more exposure to up-and-coming players, who might never be part of an online “featured group” and who almost never show up on broadcast coverage, unless they shoot a hole in one. By and large the professional golf TV coverage is wonderfully produced, but it’s also predictable and as stuffy as sports gets: Tiger, Phil, commentators with British accents. What golf could profit from is some kind of Men in Blazers coverage, which might be a way to get younger fans for the twentysomething stars like Jordan Spieth and Rory McIlroy who are now No. 2 and No. 1 in the game respecitvely. Livestreaming could be a simple, fun and cheap experiment that’s worth a shot.

It also doesn’t have to be revenue-free, since the PGA could allow sponsors to livestream their logoed players — I’m thinking here that the excellent social media crew at Callaway would jump on such a chance and probably be ready to do so by next week. Maybe the PGA could sell a few approved livestreaming spots to the highest bidders? Maybe then I will finally get the 24/7 TigerCam that I’ve always wanted — and I think that other golf fans, new or old, would appreciate as well.

BONUS: More MSR photos from Harding below.

Masters champ Jordan Spieth relaxes during practice round.

Masters champ Jordan Spieth relaxes during practice round.

Zach Johnson dials in short irons on the range.

Zach Johnson dials in short irons on the range.

Mobile device use is still limited and confusing.

Mobile device use is still limited and confusing.

Sponsor plug! No test drives were available.

Sponsor plug! No test drives were available.

In case you need help with your tweet or Instagram.

In case you need help with your tweet or Instagram.

Don't quite understand why we weren't given the keys to this cart.

Don’t quite understand why we weren’t given the keys to this cart.

MSR finishes the WGC with a 1-up win.

MSR finishes the WGC with a 1-up win.

Bowman: MLB won’t stop fans from using Meerkat or Periscope at games — for now

Bob Bowman, president of business and media for Major League Baseball. Credit: Paul Kapustka, MSR

Bob Bowman, president of business and media for Major League Baseball. Credit: Paul Kapustka, MSR

At a Major League Baseball game and feeling the need to livestream some live game action via Periscope or Meerkat? Go right ahead, because the powers that be at MLB aren’t going to stop you — at least not yet.

While the nascent livestreaming services — which basically allow users to broadcast live video of what their phone cameras can see — potentially create conflicts with both broadcast rights and available network bandwidth, they aren’t yet a problem at MLB ballparks, according to Bob Bowman, president of business and media for Major League Baseball and the CEO of MLB’s advanced media operations.

Bowman, who was at Harding Park Golf Course Tuesday to announce a joint deal between MLBAM and the PGA, spoke briefly with MSR to address the livestreaming question, which surfaced earlier this month when fans started using Periscope and Meerkat to “broadcast” live video from MLB games. Though showing live video “without the express written consent” of MLB games is “strictly prohibited” (as anyone who’s ever watched a MLB game broadcast knows), Bowman said Tuesday that he and MLB don’t see livestreaming as a problem that needs to be addressed by policing fans or blocking the services.

Screen Shot 2015-03-29 at 11.20.55 PM“I just don’t think our fans come to games with the idea of holding their phones up to stream video for 20 minutes,” Bowman said. While he does note that such streaming is patently illegal, Bowman also said that MLB didn’t want to alienate fans over something that wasn’t yet causing any big problems. Currently, he said, most fans are using social media to share photos of themselves at baseball games, a type of free promotion MLB and teams go out of their way to encourage.

What hasn’t happened — yet — is large numbers of fans using the livestreaming services, something that could potentially clog up the cellular and Wi-Fi networks inside the stadiums since live, streaming video inherently uses up a large amount of bandwidth. Bowman, whose MLBAM operation spent some $300 million over the past couple years in a project that is bringing advanced cellular and Wi-Fi networks to all MLB parks, said that if livestreaming becomes a bandwidth issue, it will be addressed.

“We just put all these new networks in, and the last thing the stadiums want is [people] using the network for these types of activities,” Bowman said. “If we’re wrong, we’ll review it. But I just don’t think our fans are there to stream the game.”